Daytona Beach Noel Levitz Student Satisfaction Inventory SSI

Daytona Beach Noel – Levitz Student Satisfaction Inventory (SSI) Administration: 2018

Daytona Beach - Overall Scales: Satisfaction v. Importance 6, 8 Academic Advising Effectiveness 6, 6 High Importance High Satisfaction High Importance Low Satisfaction Campus Climate Campus Life 6, 4 Campus Services Importance 6, 2 Instructional Effectiveness 6, 0 Recruitment and Financial Aid Effectiveness 5, 8 5, 6 Registration Effectiveness Safety and Security Low Importance Low Satisfaction Low Importance High Satisfaction 5, 4 Student Centeredness ERAU Specific Items 5, 2 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) of the scales (each of which are comprised of relevant survey questions). *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Advising Ratings: Satisfaction vs. Importance 6, 8 6, 6 High Importance High Satisfaction High Importance Low Satisfaction My academic advisor helps me set goals to work toward. 6, 4 My academic advisor is available when I need help. Importance 6, 2 6, 0 My academic advisor is knowledgeable about requirements in my major. 5, 8 5, 6 5, 4 5, 2 Low Importance Low Satisfaction Low Importance High Satisfaction I receive ongoing feedback about progress toward my academic goals. 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Campus Climate: Satisfaction vs. Importance 6, 8 High Importance Low Satisfaction High Importance High Satisfaction The campus is safe and secure for all students. 6, 6 Administrators are available to hear students’ concerns. 6, 4 Students are made to feel welcome here. Importance 6, 2 6, 0 I seldom get the “run-around” when seeking information on this campus. 5, 8 There is a strong commitment to diversity on this campus. Low Importance Low Satisfaction Low Importance High Satisfaction 5, 6 Students are free to express their ideas on this campus. 5, 4 5, 2 Tuition paid is a worthwhile investment. On the whole, the campus is well-maintained. 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Campus Life: Satisfaction vs. Importance 6, 8 Living conditions in the residence halls are comfortable. 6, 6 High Importance Low Satisfaction High Importance High Satisfaction 6, 4 Residence hall staff are concerned about me as an individual. Importance 6, 2 There is an adequate selection of food available on campus. 6, 0 5, 8 Student disciplinary procedures are fair. 5, 6 Low Importance Low Satisfaction Low Importance High Satisfaction Student activity fees are put to good use. 5, 4 5, 2 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Campus Services: Satisfaction vs. Importance 6, 8 High Importance High Satisfaction High Importance Low Satisfaction 6, 6 Library resources and services are adequate. 6, 4 Computer labs are adequate and accessible. Tutoring services are readily available. Importance 6, 2 This campus provides online access to services I need. 6, 0 I receive the help I need to apply my academic major to my career goals. 5, 8 Counseling services are available if I need them. 5, 6 Low Importance There adequate services to help me decide High Satisfaction upon a career. Low Importance Low Satisfaction 5, 4 5, 2 Mentors are available to guide my life and career goals. 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Instructional Effectiveness: Satisfaction vs. Importance 6, 8 Importance 6, 6 High Importance Low Satisfaction High Importance High Satisfaction The content of the courses within my major is valuable. 6, 4 Faculty are fair and unbiased in their treatment of individual students. 6, 2 There are sufficient courses within my program of study available each term. 6, 0 Low Importance High Satisfaction Low Importance Low Satisfaction Faculty use a variety of technology and media in the classroom. Faculty provide timely feedback about my academic progress. 5, 8 5, 6 The quality of instruction I receive in most classes is adequate. 5, 4 Faculty are usually available to students outside of class (during office hours, by phone, by e-mail). 5, 2 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

6, 8 6, 6 Daytona Beach - Recruitment and Financial Aid: Satisfaction vs. Importance High Importance Low Satisfaction High Importance High Satisfaction 6, 4 Admissions staff provide personalized attention prior to enrollment. Financial aid awards are announced in time to be helpful in college planning. Importance 6, 2 Financial aid counseling is available if I need it. 6, 0 5, 8 5, 6 Low Importance Low Satisfaction Low Importance High Satisfaction Admissions counselors accurately portray the campus in their recruiting practices. 5, 4 5, 2 This institution helps me to identify resources to finance my education. 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Registration Effectiveness: Satisfaction vs. Importance 6, 8 6, 6 High Importance High Satisfaction High Importance Low Satisfaction Registration processes and procedures are convenient. 6, 4 Billing polices are reasonable. Importance 6, 2 6, 0 5, 8 Low Importance Low Satisfaction Low Importance High Satisfaction I am able to register for classes I need with few conflicts. 5, 6 I am able to take care of college-related business at times that are convenient for me. 5, 4 5, 2 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Safety and Security: Satisfaction vs. Importance 6, 8 6, 6 High Importance Low Satisfaction High Importance High Satisfaction The campus is safe and secure for all students. 6, 4 The amount of student parking space on campus is adequate. Importance 6, 2 6, 0 Parking lots are well-lighted and secure. 5, 8 5, 6 Low Importance Low Satisfaction Low Importance High Satisfaction Security staff respond quickly to calls for assistance. 5, 4 5, 2 1, 5 1, 7 1, 9 2, 1 2, 3 2, 5 2, 7 2, 9 3, 1 3, 3 3, 5 3, 7 3, 9 4, 1 4, 3 4, 5 4, 7 4, 9 5, 1 5, 3 5, 5 5, 7 5, 9 6, 1 Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - Student Centeredness: Satisfaction vs. Importance 6, 8 The campus staff are caring and helpful. 6, 6 High Importance Low Satisfaction High Importance High Satisfaction 6, 4 Administrators are available to hear students’ concerns. Importance 6, 2 6, 0 Students are made to feel welcome here. 5, 8 Low Importance Low Satisfaction Low Importance High Satisfaction 5, 6 I seldom get the “run-around” when seeking information on this campus. 5, 4 5, 2 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 Satisfaction 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory

Daytona Beach - ERAU Specific Items : Satisfaction vs. Importance 6, 8 6, 6 ERAU treatment of students is fair and unbiased regardless of race and gender. High Importance Low Satisfaction High Importance High Satisfaction This institution has a good reputation within the community. 6, 4 Class sizes are appropriate relative to the types of courses. 6, 2 Importance I feel a sense of pride about my campus. The quality of instruction during summer terms is similar to that of fall and spring terms. 6, 0 International Student Services meet the needs of international students. 5, 8 5, 6 Low Importance Low Satisfaction Low Importance High Satisfaction 5, 4 5, 2 2, 4 2, 6 2, 8 3, 0 3, 2 3, 4 3, 6 3, 8 4, 0 4, 2 4, 4 4, 6 4, 8 5, 0 5, 2 5, 4 5, 6 5, 8 6, 0 6, 2 There an adequate number of research and discovery opportunities available to me in my classes. The research and discovery opportunities available in the classroom enhance my learning experience. There an adequate number of research and discovery opportunities available to me outside of my classes. The research and discovery opportunities available outside of the classroom enhance my learning experience. Satisfaction *The gray dash lines signify the average satisfaction (vertical) and importance (horizontal) ratings of all questions in this category. *Importance and Satisfaction rating was scored on a 1 – 7 scale: (1 = ‘not satisfied/important at all’ to 7 = 'very satisfied/important’). Source: 2018 Student Satisfaction Inventory