Day 2 Organization Kees van Berkel Maritte Vosmer

Day 2 Organization Kees van Berkel Mariëtte Vosmer Jerusalem, 21 -24 July 2013

Division Data Collection

Fieldwork unit

Short historical overview Prior to 2002 Ø interviewers unemployed, freelance Ø coaching interviewers centralized Ø interviewers paid by response / non response Ø interviewers kept at a distance Ø size of workload determined by interviewers Ø workload = number of addresses

Short historical overview (2) Since 2002 Ø interviewers employed, civil servants Ø coaching interviewers decentralized Ø demand for performance improvement Ø investment in interviewers Ø size of workload determined by CBS Ø workload = number of working hours

Organization Division Datacollection: § Accountmanagement § Questionnaire § Sample § Training interviewers § Support interviewers § Planning and control § Interviewing

Regions Face to face (decentr) § 13 regions § 13 region managers § 320 interviewers Telephone (centr): § 4 teams § 4 team leaders § 130 interviewers

Supervising interviewers • Supervision and coaching interviewers by region managers • Yearly supervising cycle: • setting targets in performance agreements • monitoring performance • assessment of performance every six months

Work engagement Ø Interview only face to face Ø Interview on laptop Ø Apply required approach strategy Ø Apply suggestions to gain coöperation Ø Ask questions literally Ø Use identification card