date Date Author author Version version A 3

<date> Date: Author: <author> Version: <version> A 3 (PROBLEM SOLVING): <PROJECT NAME> THEME • What are we trying to do? TARGET CONDITION • Diagram of the proposed new process • Countermeasures noted as fluffy clouds • Measurable targets (quantity, time) STAKEHOLDERS • Customers – Identify all internal and external stakeholders. • Team Members – BACKGROUND • Background of the problem • Context required for full understanding • Importance of the problem IMPLEMENTATION PLAN Action Owner J F M A M J J A CURRENT CONDITION • Diagram of current situation (or process) • Highlight problem(s) with storm bursts. • What about the system is not IDEAL • Extent of the problem(s) (i. e. , measures) • What will be the main actions and outcomes in the implementation process and in what sequence? • What support and resources will be required? • Who will be responsible for what, when, and how much? • How will you measure effectiveness? • When will progress be reviewed and by whom? • Use a Gantt chart (or similar diagram) to display actions, steps, outcomes, timelines, and roles. ANALYSIS • List problem(s) • Most likely direct (or root) cause • Why why why? METRICS/FOLLOW-UP • Identify a follow-up item for each implementation plan item • Describe how and when you will check • Evaluate if the results are as anticipated. • Countermeasures noted as fluffy clouds • Measurable targets (quantity, time) S O N D