Dataplate Training Introduction to Quality Cost Delivery Konrad

Dataplate Training Introduction to Quality, Cost & Delivery Konrad Burgoyne www. dataplate. co. uk

Introduction x. Aim - To understand the principle of Quality x. Reason – To ensure that quality is embedded into everything we do. x. Incentive – The ability to deliver efficiently effective goods and services on time This presentation requires a narrative © 2014 Dataplate 2

Everything Efficiently Effective? EFFICIENT UNEFFICIENT © 2014 Dataplate EFFECTIVE NON-EFFECTIVE THRIVE FAIL SLOWLY SURVIVE FAIL FAST 3

What is your priority? KEEP IT SIMPLE! Everyone has priorities and they can differ from person to person. To work together each priority element can be categorised into one of three areas of the business system. • Quality • Cost • Delivery © 2014 Dataplate 4

Where and how does it fit? AIM WHAT HOW REVIEW QUALITY COST DELIVERY © 2014 Dataplate 5

Efficiently Effective? AIM EFFECTIVE QUALITY COST DELIVERY © 2014 Dataplate CUSTOMER FOCUS EFFICIENT INVESTMENT EFFECTIVE & EFFICIENT COMMITMENT WHAT HOW REVIEW CUSTOMER UNDERSTAND COMMUNICATE OPERATIONS ENGINEERING MANUFACTURE PRODUCE INSPECT ASSURE DOCUMENT PLAN, RISK ASSESS, ACTION & IMPROVE STAFF MAINTENANCE CALIBRATION TESTING SUPPORT MATERIAL SUPPLIERS MACHINERY TOOLS TRAINING LEGISLATION PRIORITISE IDENTIFY PREVENT BUDGET CONTROL PLAN, RISK ASSESS, ACTION & IMPROVE ON TIME SCHEDULE FORECAST ESTIMATE PLAN, RISK ASSESS, ACTION & IMPROVE EXPECTATION NEED SATISFACTION REQUIREMENT STANDARD SPECIFICATION DESIGN DATA CONFORMANCE 6

Quality Cost & Delivery PAY FOR QUALITY FAST POOR QUALITY GOOD LOW PRIORITY CHEAP © 2014 Dataplate 7

Fractal by nature? Each individual element of the business system will have other elements of quality cost and delivery branching off. QUALITY WHAT STANDARD SPECIFICATION? ELEMENT WHAT OR HOW COST HOW MUCH DOES IT COST? DELIVERY WHEN DO WE NEED IT? © 2014 Dataplate 8

Effectivity The key for effectivity is to understand: - • Aim – What we need to achieve • Reason – Why we need to do it • Incentive – How we get driven © 2014 Dataplate 9

Efficiency The key for efficiency is to: - • Communicate – Understand • Review – Analyse risks, data & records • Improve – Plan & act on reviewed data (Documentation & Meetings) © 2014 Dataplate 10

Quality Cost & Delivery Meeting A periodic (weekly or monthly) management meeting is required IAW AS 9100. A suggested format could be a Quality Cost & Delivery Meeting to include all elements needed to be discussed in one of the three categories • Quality – Quality Action Review • Cost – Budget targets and overheads • Delivery – Review performance © 2014 Dataplate 11

The Approach Quality Team Strategy (in 5 steps) Customer Focus – Understand the customer to meet requirement both current and future in accordance with the Quality Definition (see next slide) Lead the company in the purpose and direction to achieve –(Inspire to achieve) Involvement of all Staff by 3 Es Approach (See below) System approach to the process approach. – Control of documentation, process and records Continual Improvement - Go to 1. 3 Es Approach Engagement – Get all staff more involved in business processes. Find out and listen to ideas from all staff. Keep listening and give feedback. Education – Train the staff to a higher level with proper delivered training. Educate on processes, procedures, standards and the business system. As well as internal training, invest in external training where possible. Train to a deeper level on skills to touch on technical aspects. Train staff to train other staff to pass on technical knowhow and valuable skills Empowerment – Give all staff defined ownership of documents, processes and functions. Use self certification. Trust in people to do a good job with the right intent. © 2014 Dataplate 12

Quality Definition Quality Assurance – Management Tool Quality Control – Production Tool Definition QA is a set of activities for ensuring quality in the processes by which products and services are developed. QC is a set of activities for ensuring quality in products. The activities focus on identifying defects in the actual products produced. Focus on QA aims to prevent defects with a focus on the process used to make the product. It is a proactive quality process. QC aims to identify (and correct) defects in the finished product. Quality control, therefore, is a reactive process. Goal The goal of QA is to improve development and test processes so The goal of QC is to identify defects after a product is developed and before it's that defects do not arise when the product is being developed. released. How Establish a good quality management system and the Finding & eliminating sources of quality problems through tools & equipment so assessment of its adequacy. Periodic conformance audits of the that customer's requirements are continually met. operations of the system. What Responsibility Prevention of quality problems through planned and systematic activities including documentation and training. The activities or techniques used to achieve and maintain the product quality, process and service. Everyone is responsible for quality assurance. Quality control is usually the responsibility of a specific team that tests the product for defects. Example Verification is an example of QA Statistical Tools & Techniques can be applied in both QA & QC. Statistical When they are applied to processes (process inputs & Techniques operational parameters), they are called Statistical Process Control (SPC); & it becomes the part of QA. © 2014 Dataplate Validation is an example of QC When statistical tools & techniques are applied to finished products (process outputs), they are called as Statistical Quality Control (SQC) & comes under QC. 13

Discussion & Questions © 2014 Dataplate 14