Data Collection Science of Improvement IHI Objectives Participants

Data Collection Science of Improvement (IHI)

Objectives Participants will: 1) Describe three fundamental questions of the Breakthrough Series Model. 2) Select aims for their projects 3) Select a team to lead them through the process improvement 4) 5) Formulate measures for their projects 6) Describe the PDCA cycle 7) Demonstrate understanding of the Run Chart

How to Improve The Model for Improvement (Breakthrough Series) has two parts � Three fundamental questions, which can be addressed in any order. ◦ What are we trying to accomplish? ◦ How will we know that a change is an improvement? ◦ What changes can we make that will result in improvement? � The Plan-Do-Study-Act (PDSA) cycle** to test changes in real work settings. http: //www. ihi. org/education/ihiopenschool/resou rces/Pages/Bob. Lloyd. Whiteboard. aspx

Breakthrough Series ” “Model for Improvement 1 2 3 What are we trying to accomplish? How will we know that a change is improvement? What changes can we make that will result in improvement? Plan Act Do Study

First Step 1 2 3 What are we trying to accomplish? How will we know that a change is improvement? What changes can we make that will result in improvement? Plan Act Do Study

Setting Aims Improvement requires setting aims. � The aim should be: ◦ Time-specific ◦ Measurable ◦ Define the specific population of patients or other system that will be affected � Six overarching Aims for Improvement for health care: ◦ Safe: Avoid injuries to patients from the care that is intended to help them. ◦ Effective: Match care to science; avoid overuse of ineffective care and underuse of effective care. ◦ Patient-Centered: Honor the individual and respect choice. ◦ Timely: Reduce waiting for both patients and those who give care. ◦ Efficient: Reduce waste. ◦ Equitable: Close racial and ethnic gaps in health status. .

Examples of Aim Statements � Improve medication reconciliation at transition points by 75 percent within 1 year � Reduce waiting time to see a urologist by 50 percent within 9 months � Offer all patients same-day access to their primary care physician within 9 months � Transfer every patient from the Emergency Department to an inpatient bed within 1 hour of the decision to admit � Reduce incidents of self-injury by 50% among patients seen by the mobile crisis outreach team (MCOT) for two weeks following the visit

Forming a Team Including the right people on a process improvement team is critical to a successful improvement effort. � First, review the aim. � Second, consider the system that relates to that aim: What system will be affected by the improvement efforts? � Third, be sure that the team includes members familiar with all the different parts of the process — managers and administrators as well as those who work in the process, including physicians, pharmacists, nurses, and front-line workers. � Finally, each team needs an executive sponsor who takes responsibility for the success of the project.

Examples of an Effective Team � Clinical Leader � Technical Expertise � Day to Day Leadership � Project Sponsor

Establishing Measures 1 2 3 What are we trying to accomplish? How will we know that a change is improvement? What changes can we make that will result in improvement? Plan Act Do Study

Measurement for Learning & Process Improvement Measurement for Research Measurement for Learning and Process Improvement Purpose To discover new knowledge To bring new knowledge into daily practice Tests One large "blind" test Many sequential, observable tests Biases Control for as many biases as possible Stabilize the biases from test to test Data Gather as much data as possible, "just in case" Gather "just enough" data to learn and complete another cycle Duration Can take long periods of time to obtain "Small tests of significant changes" results accelerates the rate of improvement

Tips for Effective Measures � Plot data over time � Seek usefulness, not perfection � Use sampling � Integrate measurement into daily routine � Use qualitative & quantitative data

Three types of Measures � Outcome ◦ How does the system impact the values of patients, their health and wellbeing? ◦ What are impacts on other stakeholders such as payers, employees, or the community? � Process ◦ Are the parts/steps in the system performing as planned? ◦ Are we on track in our efforts to improve the system? � Balancing ◦ Are changes designed to improve one part of the system causing new problems in other parts of the system?

Next Step 1 2 3 What are we trying to accomplish? How will we know that a change is improvement? What changes can we make that will result in improvement?

Selecting Changes � While all changes do not lead to improvement, all improvement requires change. � A change concept is a general notion or approach to change that has been found to be useful in developing specific ideas for changes that lead to improvement � Creatively combining these change concepts with knowledge about specific subjects can help generate ideas for tests of change � After generating ideas, run Plan-Do-Study-Act (PDSA) cycles to test a change or group of changes on a small scale to see if they result in improvement

Examples of Change Concepts � Eliminate Waste � Improve Work Flow � Optimize Inventory � Change the Work Environment � Producer/Customer Interface � Manage Time � Focus on Variation � Error Proofing � Focus on the Product or Service

Testing Changes 1 2 3 What are we trying to accomplish? How will we know that a change is improvement? What changes can we make that will result in improvement? Plan Act Do Study http: //www. ihi. org/educa tion/ihiopenschool/resou rces/Pages/Bob. Lloyd. Whit eboard. aspx

Reasons to Test Changes � To increase your belief that the change will result in improvement. � To decide which of several proposed changes will lead to the desired improvement. � To evaluate how much improvement can be expected from the change. � To decide whether the proposed change will work in the actual environment of interest. � To decide which combinations of changes will have the desired effects on the important measures of quality. � To evaluate costs, social impact, and side effects from a proposed change. � To minimize resistance upon implementation.

PDCA Cycle

Tips for Testing Change �Stay a cycle ahead �Scale down the scope of tests �Pick willing volunteers �Avoid need for consensus �Don’t reinvent the wheel �Avoid technical slowdowns �Reflect on the results of every change �Be prepared to end the test of a change

Linking Test of Change Testing changes is an iterative process: the completion of each Plan-Do-Study-Act (PDSA) cycle leads directly into the start of the next cycle. �A team learns from the test ◦ What worked and what didn't work? ◦ What should be kept, changed, or abandoned? ◦ Uses the new knowledge to plan the next test � The team continues linking tests in this way, refining the change until it is ready for broader implementation

Spreading Changes �Spread is the process �Teams learn valuable lessons necessary for successful spread �Spread efforts will benefit from the use of the PDSA cycle.

Implementing Changes � After testing a change on a small scale, learning from each test, and refining the change through several PDSA cycles, the change is ready for implementation on a broader � Implementation is a permanent change to the way work is done � It may affect documentation, written policies, hiring, training, compensation, and aspects of the organization's infrastructure that are not heavily engaged in the testing phase � Implementation also requires the use of the PDSA cycle.

Run chart tool http: //www. ihi. org/education/ihiopenschool /resources/Pages/Bob. Lloyd. Whiteboard. aspx

Breakthrough Series Model & PDCA The IHI White Paper: “The Breakthrough Series: IHI’s Collaborative Model for Achieving Breakthrough Improvement © 2003. The Institute for Healthcare Improvement. Available at www. ihi. org

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