Dashboarding with IBM Cognos User Group August 5

Dashboarding with IBM Cognos User Group August 5 th 2011

Dashboarding with IBM Cognos Agenda § § CBMS Overview CBMS Dashboarding Concepts Dashboard Review IBM Cognos Technical Overview 2

Dashboarding with IBM Cognos CBMS Overview § CBMS is an eligibility determination system that supports 16 programs within two separate State agencies (CDHS and HCPF) § The project is maintained by staff from OIT, Deloitte and other firms 3

Dashboarding with IBM Cognos CBMS Overview § Approximately 4, 000 users within 64 counties, multiple eligibility sites, CDHS, HCPF and OIT § Over 400, 000 active cases with over 750, 000 programs § Generating over $3 billion in benefits annually 4

Dashboarding with IBM Cognos CBMS Dashboard Concepts Business Intelligence Dashboard A business intelligence dashboard can be compared with an automobile. It is intended to translate complex data into various gauges, maps, charts, graphs or other visual presentations so that the end user can quickly assess how well things are running. 5

Dashboarding with IBM Cognos CBMS Dashboard Concepts § Multiple Dashboards for various user groups § Division Directors and Managers § County Directors and Mangers § Front-line Workers and Supervisors § Prioritization of dashboards 6

Dashboarding with IBM Cognos Dashboard Review § The Workload Management Dashboard is intended to provide front-line workers with an organizational tool that will display simple metrics of case activities that have exceeded certain defined limits, or are approaching those limits within the CBMS application. § This dashboard is not intended to be a traditional executive dashboard that uses fancy graphs, charts or other types of visual aides to provide trend analysis or high-level views of key system components. 7

Dashboarding with IBM Cognos Dashboard Review Requirements § Provide a simple means of access, and autopopulate based on login ID § Provide means of supervisory access only § Daily data refresh § Drill through for client specific data § Link to application § PERFORMANCE!!! 8

Dashboarding with IBM Cognos Dashboard Review Implementation Strategy § Proof of Concept § Phased Pilot § Monthly phased implementations 9

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Dashboarding with IBM Cognos Technical Overview § § Cognos 8. 2 Single Data Model (Framework) Created IQD for each subject area Created Single Cube for each subject area (Transformer) § Single Package with framework and cubes § Report Studio used for dashboard, each subject area, and drill through reports 16

Dashboarding with IBM Cognos Technical Overview § Canned Cognos security function used to pull user signed into application § Drill through reports done against database, not cubes § Performance achieved using roll up tables, when source tables are too large § Cubes refresh daily after report environment refresh has completed 17