Danish Smart Regulation Efforts Jakob Solmunde John Michelsen

Danish Smart Regulation Efforts Jakob Solmunde John Michelsen & Nicklas Krogstrup Danish Business Authority Danish Ministry for Business and Growth

Agenda • New National Efforts – New efforts and their justification • EU Efforts – ”Council conclusions on a future smart regulation agenda with a strong end-user focus”: contents and next steps – End-user focus: examples 2 Nicklas Krogstrup, Danish Business Authority

New National Efforts • New regulation (national and EU) – Additional impact assessment (over 10, 000 hours) now also covers simplification measures – Otherwise unchanged • Existing regulation (national and EU) 1. 2. 3. 4. The setting up of a business forum Continuing to reduce administrative burdens Simplification of EU regulation Kick starting the efforts 3 Nicklas Krogstrup, Danish Business Authority

New National Efforts • Business Forum for Simpler Rules: – Points out areas with high perceived burdens and proposes simplification measures – Ministries have to comply or explain – Reports on progress will be published at single access point • Continue to reduce administrative burdens – New target: less administrative burdens in 2015 than in 2011 – Only ex ante measurements and only over 10, 000 hours – Business forum work contributes 4 Nicklas Krogstrup, Danish Business Authority

New National Efforts • Simplification of EU regulation – EU-level simplifications have to be implemented and gold plating has to be justified in the impact assessment • Kick start – Proposing simplification measures in 2012 targeting both perceived and administrative burdens 5 Nicklas Krogstrup, Danish Business Authority

The Thoughts Behind the New Efforts • Ambitious programme: make a real difference on the ground • Broadened focus: institutionalise a focus on perceived burdens • Bottom-up approach: centred around end-users • Better coordination and coherence: less ”silo” thinking • Simpler processes: more focused approach 6 Nicklas Krogstrup, Danish Business Authority

New EU Efforts • Working towards an ambitious smart regulation agenda in EU • Contents of the Council Conclusions from 20 February 2012 – Agreement on a future agenda for smart regulation – Agreement on the framework/guiding principle – Agreement on how an end-user focus could look like in practice • Next Steps – Build on this agreement + implement/embed the end-user focus in the future smart regulation agenda – Apply/embed smart regulation and end-user focus in other policy areas 7 Nicklas Krogstrup, Danish Business Authority

The ”What” and ”How” of an End-user Focus • What is an end-user focus? – Keeping in mind: a working culture/mindset – Involving: a working technique/method • Approaches on how to use the techniques – Explorative (iterative) vs. focused (reality checking) • End-user focused techniques include – Interview, focus groups, observation – Service trips, process mapping, service design – Digitalisation, business cases 8 Nicklas Krogstrup, Danish Business Authority

The NACE (industry) Code Project • The problem – Too much time and too many errors • End-user focused techniques used – Anthropological observation and interviews – Digital solution prototype and iterative end-user testing – The double business case = Double end-user focus! • The solution – Communication in end-user language, search functions, eliminating doubt 9 Nicklas Krogstrup, Danish Business Authority

Reducing Burdens in Consumer Regulation • The problem – Burdens and lack of knowledge of compliance and perception Info from businesses • End-user focused techniques used – Anthropological observation and interviews – Focus on compliance and implementation on the ground – Bottom-up generation of simplification measures • The solution – Catalogue of simplification ideas + concrete simplification proposals 10 Nicklas Krogstrup, Danish Business Authority Output (8 ideas)

Thank you! Questions or comments: Jakob Solmunde John Michelsen Email: jakmic@erst. dk Direct telephone: +45 3330 7569 Nicklas Krogstrup Email: nickro@erst. dk Direct telephone: +45 3330 7418 11 Nicklas Krogstrup, Danish Business Authority