D 2 Describe the Problem Describe the Problem
D 2 Describe the Problem
Describe the Problem Describing the problem starts with a well-thought-out problem statement. The problem statement will: § Communicate the scope of the problem that the team is working on and get the team focused. § Provide information relevant to the problem: data and information on what the problem is and what the problem isn’t. § Clarify the role the team should play (determine root causes and implement or recommend a solution), specify the deadline and include monetary limits for the team. § Lays down expectations from the team and deliverables that will be measured. § Be the output of a process used to amplify the problem statement in terms of
Describe the Problem THE IS _ IS NOT APPROACH The “Is- Is not” approach aims to refine our understanding of the problem and to reduce down the number of potential root causes to be ROOT CAUSE IS investigated. FOUND HERE IS NOT
Describe the Problem Is – Is Not
Describe the Problem ALWAYS START WITH THE PROBLEM AND NOT THE SOLUTION “The quality of the solutions we come up with will be in direct proportion to the quality of the description of the problem we’re trying to solve. Albert Einstein “An undefined problem has an infinite number of solutions” Robert A Humphrey
Describe the Problem Accurate data is essential to understand the real current situation at the beginning of a project Data can be obtained from 3 sources § The workplace, through observation, measurement and or sampling § Researching archives or opinion, historical data or interviewing people § Experiment, changing something to observe the effect Only use historical information to guide you to potential concern areas assumptions by gathering your own data by go-look-see in the Confirm any affected area
Describe the Problem 7 Statistical Data collection & Analysis Tools Tables & Trends Pareto charts Check sheets Scatter diagrams Cause & Effect diagrams Histograms Graphs & Control charts
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