Customer Service Imagine the possibilities Increase customer satisfaction
Customer Service Imagine the possibilities Increase customer satisfaction by solving issues faster Discover how you can deliver effortless, connected, and proactive customer service Service. Now® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customers—consumer or business—faster and more effectively than before. It offers effortless service to customers through automation, connects customer service to other parts of the organization, and makes the delivery of proactive service possible. Effortless Connected Proactive For customers and agents Service as a team sport Automate common requests with out‑of‑the‑box self‑service. Direct front‑end requests to back‑end systems to complete the work. Fix—and even prevent—issues by connecting customer service to other departments for faster resolution. Route work from customer service to field service, engineering, operations, finance, or legal. Detect issues before customers call Virtual Agent Intelligence Engage with customers using a conversational chatbot to solve issues faster. Accelerate case assignment to shorten response times, increase customer satisfaction, and reduce agent manual work. Mobile-ready 4 Solutions to maximize customer service excellence servicenow. com/solutions/csm. html Identify trends, send preemptive customer communications, and align contracts with customer product or service performance. Performance Analytics Add additional CSM-specific measurements. for quick and convenient communication 1 Shared cloud Service-centric platform © 2018 Service. Now, Inc. All Rights Reserved.
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