Customer Service Dialogue By Bailey Lindquist Types of

Customer Service Dialogue By: Bailey Lindquist

Types of Customers • Argumentative: Customers who look for problems. • Impatient: customers who show verbally and nonverbally that they do not want to wait. • Leave-me-alone: customers do not want any assistance or advice. • Irritable/Moody: nice one week, mean the next. • Insulting: customers are rough and rude. • Complaining: customers that will never be happy. • Domineering/Superior: think they know more than you. • Suspicious: customers that ask a lot of questions. • Slow/Methodical: customers who take their time. • Dishonest: customers aren’t telling the truth or are doing something that isn’t right.

• Calm • Observe • Needs • Think • Reassuring • Opportunity • Listen

• Since I don’t have a job I asked my parents if they had an customer experiences, and they did. • My dad works at RCU and he told me about a dishonest customer.

Dialogue • • • T: “Good afternoon how are you today? ” C: “I’m fine, thanks. ” T: “What can I help you with today? ” C: “I’d like to cash this check I got today from selling a piece of equipment. ” T: “Okay, are you a customer of ours? ” C: “No, but the check is drawn on your bank. ” T: “Okay, I just need your social security number and drivers license. ” C: “My social security number is ____ and here’s my drivers license. ” T: “Okay. What bills would you like? ”

• • C: “I’ll take hundreds. ” T: *gives money* C: “Thanks. ” T: “Have a good day. ” LATER THAT DAY Different man calling: “I had mail stolen from my mailbox and a check was missing out of one of the envelopes. ” The bank then figured out that the customer had forged the check and cashed it. They called the police and they found out that he did it to three other banks the same day.