Customer Relations Birds of a Feather Session Number

Customer Relations – “Birds of a Feather” Session Number 5006 Thursday, October 10, 2019 1

Gareth Green Shaheda Taji Communications Coordinator Project Manager UW-Shared Services De. Paul University Customer Relations Co-Track Chairs 2

Overview • Customer Relations users are given the opportunity to submit questions prior to the conference. Additionally, attendees can ask questions during the session. The ensuing discussions are facilitated by the Customer Relations. Track Chairs. Often when subjects/issues need further discussions, on the spot networking groups are formed to continue these discussions outside of the conference. 3

Agenda/Contents • Introductions • Questions and Discussion • Follow Up / Next Steps • Wrap Up 4

Introductions • Your Name • Your Institution • Your Role 5

Questions and Discussion • What is the biggest Customer Relations hurdle for your organization? • What is your biggest Customer Relations success story? • How has Customer Relations been defined at your organization? 6

Follow Up / Next Steps • Based on our conversation here, is there any follow up work that we have identified? 7

Wrap Up • Thanks for participating! • Enjoy the conference! 8

Contacts • Gareth Green • Communications Coordinator • Service Operations • University of Wisconsin Shared Services • E-mail: gareth. green@uwss. wisconsin. edu • Shaheda Taji 9 • IT Project Manager • Information Services • De. Paul University • E-mail: staji@depaul. edu

Complete your session survey! 1. Open the HEUG Events App on your phone, tablet, or laptop 2. Click on this session in your schedule 3. Under the RESOURCES section click the “Survey” link 10 You will be required to login with your Eventsential username and password to begin the survey

GET IN TOUCH youremail@address. com Thank you! This presentation and all HEUG Regional presentations will be made available on HEUG. Online for institutional members at www. heug. org 11