Customer Diagram List all the customers you can

Customer Diagram List all the customers you can think of, regardless of the number of boxes or arrows. Date: 　　/ Company/Plant Department/Title Name <2> Items you provide to <1> as outputs <1> Recipients of your outputs (end users, suppliers, superiors, subsequent processes, etc. ) 1

Define Diagram 2. Commitment to Your Process (tentative) Department Name Date　　　/　　 　/ Commitment (in plain language understandable to the customer) 1. Customer and VOC Customer Requirements with Voice Basic Requirements without Voice Subconscious Expectation VOC 2

CE Diagram Department: Name: Draw a CE diagram for each commitment listed in the define diagram Date: / / Enter all necessary items, regardless of the number of boxes or lines. Customer VOC Commitment Present 3

QFD Chart Department: Describe your position Written by: Date: QFD Chart Weight Total points Rate each item: 9 points (highly applicable), 3 points (fairly applicable), or 1 point (barely applicable). Note: To prevent the above items from being selected intentionally, multiply the weighting factors later at once. 4

CTQ Diagram - A (If the CTQ Does Not Require Breakdown) Department: Name: What To What Extent Date: When to achieve / / Person In Charge CTQ 1 CTQ 2 CTQ 3 CTQ 4 CTQ 5 CTQ 6 CTQ 7 CTQ 8 5

CTQ Diagram - B (If the CTQ Requires Breakdown) Department: Name: CTQ (primary) Date: / / CTQ (secondary) What To What Extent When to achieve Person In Charge * Connect each primary CTQ item to the corresponding secondary CTQ items with black solid lines with black arrowheads. 6

Defining CTQ Department: Name: The key to the success of the project is to determine "to what extent. " Date: / / CTQ 1. Who is the customer of this CTQ? 2. What are the aim and purpose of the CTQ? (Value for Customer) What? In detail with five questions 3. What is the level you want to attain? What? In detail with five questions 4. How to measure the level? 5. What is the target value? (What is the current status? ) What Do you have any good ideas? Determine the target value based on the attained level To What Extent When CTQ 7

RAS (Risk Analysis Sheet) Department: Preventive Action Execution Plan / PRPN Causes / POCC Effect RPN Risk Factor OCC No SEV Item Date: PSEV Name: 8

Project Purchase Order Sheet (PPO) Dept. : CH Name: Date: BB Name: STEP-2/14 CTQ / / STEP-3/14 Improvement Metrics Project Name What to achieve STEP-5/14 Current Values To what extent When to achieve STEP-5/14 CH Approval Date / / Target Values CH Signature STEP-5/14 PGS STEP-5/14 Schedule Project Members Define / / Measure / / Analyze / / -) Improve / / PGS Control / / Gains+Savings: Investment: GB 9