Customer Acquisition Customer Visibility Customer Administration Create trial

Customer Acquisition Customer Visibility Customer Administration Create trial & purchase offers Service heath information List of your customers Provision new customers View service requests Search, sort and filter customers Send delegated admin requests Admin-on-behalf-of Capabilities and tools to help Partners own the customer lifecycle

Own the customer relationship Service the complete customer lifecycle Attach Partner services

Offer monthly billing Provision and manage subscriptions Provide technical support

Partner capability Advisor Open Cloud Solution Provider Value Added Services Recommended Support Recommended Manage Recommended Provision Recommended Bill N/A Sell ● ● ● ●

Partner admin center

“Advisor” Partner Admin Center ü ü ü ü Create trial & purchase offers Create delegated admin requests View list of your customers Search for customer by name Perform admin tasks on behalf of a customer View service health dashboard for a customer Manage service requests for a customer Partner Admin Center + CSP Tools All existing Partner admin center capabilities + additional tools: + + + Provision new customers (tenants) Order subscriptions for a customer Add seats for a subscription Order add-ons for a subscription Sales support role for subscription mgmt

Partner of Record (POR) Tenant-wide association Partner can configure and admin the service Partner must send a request Partner can remove themselves Subscription-level association Used for Online Services Advisor Incentives Customer can assign within their own portal Partner is Cc: ’ed on customer comms ● ● Delegated Admin Privileges (DAP) ● ● • POR is not a prerequisite for Delegated Admin • A customer can have multiple DAP relationships • A customer can have a different POR for each subscription • Only a customer admin can set a POR

Partner admin mobile app

Partner Contract

# Prompt for the password of the Partner Admin Username # Establish a PS session with Microsoft Office 365 # Get all the "Contracts" for the logged in Partner. # Contracts define the AOBO/DAP relationship between the Partner and Customers # Get the Initial Domain (MODRD) for the customer

§ § § § § Connect to Azure AD Manage users Manage group and role membership Manage service principals Manage domains Manage single sign-on Manage subscriptions and licenses Manage company information and service Manage administrative units

§ § New-PSSession -Connection. Uri https: //outlook. office 365. com/powershellliveid? Delegated. Org=<company>. onmicrosoft. com § § Connect-SPOService -Url https: //<sitename>-admin. sharepoint. com § § Cs. Online. Session -Override. Admin. Domain <company>. onmicrosoft. com

# Prompt for the password of the Partner Admin Username # Establish a PS session with Microsoft Office 365 # Get all the "Contracts" for the logged in Partner. # Contracts define the AOBO/DAP relationship between the Partner and Customers # Get the Initial Domain (MODRD) for the customer

Ways to get the reports Ease of use Customizable Getting there Office 365 admin center predefined charts and lists Low. Interactive filtering by Simple, interactive status-and date, triggered transport health-checks. policy rules, and so on. https: //portal. microsoftonline. com/ad min/All. Reports. aspx Reporting Windows Power. Shell cmdlets Scripting necessary. Precise data for periodically generated reports in scriptbased IT maintenance tools. High. Perfect for script-based analytical tools. Exchange Online Power. Shell REST Reporting web service Programming required service-monitoring portals, or for scorecards requiring integration with custom and non-Office 365 services. Very high. REST Web service provides ODATA 2 query filtering and a full programming IDE in Microsoft Visual Studio. https: //reports. office 365. com/ ecp/reportingwebservice/ reporting. svc

The Challenge: We can: We know how to get one Customer’s information, but how do we do this across ALL of our customers? 1. Use the Partner Contracts to retrieve our Customers 2. Run the Office 365 Report for each Customer in the list. 3. Combine all the report data into a single output.

# Construct Reporting URL and Filter # Get the Initial Domain (MODRD) for the customer #Contruct the URL with the Delegated. Org parameter # Build report URL # Invoke-Rest. Method

• Better manage their customers • Identify additional sales opportunities • Drive usage of Office 365

A few more tools and resources

http: //office. com/roadmap Focus on new and updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change

First release Ta Q 4 rge FY ted 14

§ Enables you access to Office 365 service communications. § Honors the delegated admin relationship. Admins can monitor the following on their domains or on behalf of their customers the following: § Real-time service health § Message Center communications § Planned maintenance notifications

§ Understand the tools available to you § Partner admin center as the hub § Partner admin app for on-the-go § APIs and Power. Shell for bulk & programmatic ops § Better insights through data and reports

http: //myignite. microsoft. com

# Prompt for the password of the Partner Admin Username # Establish a PS session with Microsoft Office 365 # Get all the "Contracts" for the logged in Partner. # Contracts define the AOBO/DAP relationship between the Partner and Customers # Get the Initial Domain (MODRD) for the customer

# Import MSOnline module to allow connectivity to Microsoft Office 365 # Partner Admin Username to be used to run the Report # For each of the Contracts (Customers) execute the specified report and output the information # Get the Initial Domain (MODRD) for the customer # Location for Report output and Error Log # Build report URL # The Report to execute and all the necessary parameters # Invoke-Rest. Method # Build report URL # Prompt for the password of the Partner Admin Username # Establish a PS session with Microsoft Office 365 # Get all the "Contracts" for the logged in Partner. # Contracts define the AOBO/DAP relationship between the Partner and Customers # Convert the Report data to CSV format # For the first time don't skip any lines so we include the Header # For all other times skip the first line (so we don't re-write the Header # If the Invoke-Rest. Method didn't return and Report data, log an Error.

# Import MSOnline module to allow connectivity to Microsoft Office 365 #Contruct the URL with the Delegated. Org parameter # Partner Admin Username to be used to run the Report # Build report URL # Location for Report output and Error Log # Invoke-Rest. Method # The Report to execute and all the necessary parameters # Build report URL # Prompt for the password of the Partner Admin Username # Establish a PS session with Microsoft Office 365 # Get all the "Contracts" for the logged in Partner. # Contracts define the AOBO/DAP relationship between the Partner and Customers # Convert the Report data to CSV format # For the first time don't skip any lines so we include the Header # For all other times skip the first line (so we don't re-write the Header # For each of the Contracts (Customers) execute the specified report and output the information # If the Invoke-Rest. Method didn't return and Report data, log an Error. # Get the Initial Domain (MODRD) for the customer