Current status and latest results FEU conference Oslo

Current status and latest results - FEU conference, Oslo, Norway 2017 – Dieter Nuessler, Gasper Bizjak Oslo, 19. 05. 2017

What is all about? Gathering data from multiple social media channels Mining relevant information from gathered data pool Detection of relevant messages Scenario based classification of incidents by the application of machine learning algorithms • Measuring information quality of social media for decision support in the control room staff • • www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 2

What is Emer. Gent? Sophisticated filtering and grouping system + Gathering from several sources + Information Quality www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 3

Role of the FEU • Major role in advising, dissemination activities, enduser activities and even technical support on project development! • Have received huge appretiation from other involved partners. www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 4

Last meeting • Salzburg, Salzburg University, Faculty of Natural Science • From 13. 02. until 15. 02. 2017 – Workshop, end user testing + internal evaluation – (Attended by: Dieter Nuessler, Gasper Bizjak) www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 5

Salzburg Meeting/Workshop Recap • Project coordinator Matthias Moi presented the setting for the Emer. Gent Final Workshop • Dieter Nuessler was a workshop moderator • Gasper Bizjak and Hauke Speth were control room operators • Scenario: Major fire in Hamburg (based on the real event that happened in BASF-plant in Ludwigshafen - Germany in 2016) • Due to social media information, the alert level was quickly raised and a second unit was dispatched only 1: 30 minutes after the first dispatch and 7 minutes before any firefighters arrived on scene! www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 6

“We bought 6 minutes!” www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 7

Salzburg in pictures www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 8

Incoming events • Final Review of the project – Dortmund, 06. 09. & 07. 09. 2017 www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 9

Latest news & activities • • • Project was extended until the end of July 2017 Field test in Hamburg Dissemination activities Updates in existing working web and mobile tool Second social media attitude survey Financial reports have been sent via the University of Paderborn to the EU commission www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 10

Latest results • Data is now gathered from 4 pipelines • Social Media Guidelines were presented and will be provided to you at the end of the month • Updated tools are on the way for the field test • Emergency services attitude towards Social Media survey results were published www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 11

www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 12

Results from Germany - Methodology • Representative Online-Survey in November 2016 with 1069 german citizens • Adults: 18 years or older • 49% Male, 51% Female www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 13 13

Use of social media in Emergency – comparison by age 80% 74% 71% 69% 70% 61% 60% 50% 39% 40% 30% 29% 40% 31% 26% 20% 10% BLUE: Used SM RED: Not used SM 0% 18 -24 25 -34 35 -44 45 -54 www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 55 -64 65+ 14 14

Latest GUI – Mobile app www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 15

Use of the App • Designed for the public • After field test in Hamburg, latest development shown the application could be useful for emergency services (Fire Service, VOST teams, etc. ) – not only for public • VOST: virtual operational support team (common in Spain and France); VOST EU has been established recently www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 16

Latest GUI – Web application www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 17

Use of the Web application • • Designed for emergency services / operators Allows to enter specific keywords you want to follow Mines data from different pipelines Shows Social Media and App “Alerts” Pins “alerts” to Geolocation on Map Puts quality label on each “Alert” Allows operator to reply to a specific “Alert” www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 18

Conclusion • We will continue to support other partners involved in the project on a high level of trust and professional consultations. • We are looking forward to the last version of Emer. Gent tool that will definitely be a great proof of concept – of using social media in emergency services www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 19

Thank you. Check out our progress: http: //www. 112. social/ http: //www. fp 7 -emergent. eu/ www. fp 7 -emergent. eu, Twitter: @FP 7_Emer. Gent 20