Cultural Events and Capacity Revisit the Weather data

Cultural Events and Capacity Revisit the Weather data considering Corona Virus COVIS-19 Normal operations, normal exceptions and exceptional exceptions Presented to you by: BEN DAVIES We make heavy use of the comments section. Download the presentation for that data.

Agenda • Weather was a rubbish capacity input • Work from Home Corporate Policy Set Preconditions • Cultural Events change from where and how work is initiated, not necessarily how the work is done. • Flexibility and the use of corporate assts – Normal, normal exceptions, and exceptional exceptions • • • Disaster Recovery Plan Business Continuity Plan Test and other equipment Routing magic / access control magic / distance measured in milliseconds Network bandwidth - everywhere • Call to action • Questions & Answers 2

Weather is Rubbish But… 3

Claims Submitted VS. The Weather 4

Big Local Cultural Events Presidential Politics at the AON building Black Hawks Win Sir Stanley’s Cup Cubs World Series Chicago Food Week NATO Summit 6

7 February 2015 Snow Except BIG Weather

Work From Home Corporate Policy 8

Work From Home Corporate Policy Corporate policy was shifting to a more liberal work from home policy. Without this work from home effort being well underway, we would not have been able to respond well to the massive weather shutdown. This caused the design and addition of VPN systems and VDI systems, and new divisional policies, worker procedures, and encouragement to allow for most job functions to work from home. Some jobs were redefined such that work could be done from home. 9

Change From Where and How Work is Initiated 10

Cultural Events Change Work Initiation These work from home policies changed from where and how the work is initiated but not necessarily how the work is done internal to the Corporation. Once the work from home processes is in place and well practiced, delivered excellent results. 11

Flexibility and Use of Corporate Assets 12

Flexibility and Corporate Assets o Flexibility as defined in Policy and Procedure For Normal, normal exceptions, and exceptional exceptions o Disaster Recovery Plan o Business Continuity Plan From and IBM. com site A business continuity plan (BCP) is a document that outlines how a business will continue operating during an unplanned disruption in service. It’s more comprehensive than a disaster recovery plan and contains contingencies for business processes, assets, human resources and business partners – every aspect of the business that might be affected. 13

Flexibility and Magic o Test and other equipment • Routing magic • Access Control (firewall) Magic • Distances measured in milliseconds • Network Bandwidth - everwhere 14

VPN Vs Normal Traffic 15

Significant Result We stayed open – processing claims and answering questions After the storm, the aftermath made travel hazardous, but still we remained essentially fully staffed using the work from home resources, and business process that made working from home a ‘normal business activity’. Yes, many people did take PTO (Personal Time Off), but quite a few did not, specifically because business processes were modified to use the work from home technology, and the technology was expandable to meet this demand. 16

Why the Work From Home Paradyme Works 17

Call To Action 18

Look for your existing Corporate Policy If you have work from home now, you may have most of what you need Policy, procedure, mindset, tools and techniques Business Continuity Plan likely has the authorization Business continuity liberates some of the red tape so that you can survive probably with resources available now. 19

Questions & Answers 20

Questions and Answers • Weather was a rubbish capacity input • Work from Home Corporate Policy Set Preconditions • Cultural Events change from where and how work is initiated, not necessarily how the work is done. • Flexibility and the use of corporate assts – Normal, normal exceptions, and exceptional exceptions • • Movìri Can Help Call us. Disaster Recovery Plan Business Continuity Plan Test and other equipment Routing magic / access control magic / distance measured in milliseconds Network bandwidth - everywhere 21

Contacts Headquarters Via Schiaffino 11 C 20158 Milan Italy T +39 -024951 -7001 USA East 283 Franklin Street Boston, MA 02110 T: +1 -617 -936 -0212 USA West 425 Broadway Street Redwood City, CA 94063 T +1 -650 -226 -4274 @moviricorp moviri +moviri