CULTURAL COMPETENCY Technical Assistance PreApplication Workshop WHY CULTURAL

CULTURAL COMPETENCY Technical Assistance Pre-Application Workshop

WHY CULTURAL COMPETENCY? Growing diversity across the region, including in suburban communities. Patients bring various perspectives about health based on their social and/or cultural backgrounds. Cultural competence can improve provider-service recipient communication, trust and adherence to medical instructions – leading to better health outcomes.

INITIATIVE GOAL Ø Improve service delivery and reduce health disparities by … Increasing understanding and the practice of cultural competency in nonprofit health and human service organizations.

KEY COMPONENTS Steering Committee Learning Community Funders TA Recipients Evaluator TA Consultants

WORKING DEFINITION Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. 'Culture' refers to patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. 'Competence' implies the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities. [Adapted from Cross, T. , Bazron, B. , Dennis K. , & Isaacs, M. , 1989. ]

INITIATIVE OUTCOMES 1. Build understanding of national best practices in cultural competency. 2. Strengthen awareness of how cultural competence, access and delivery of health services connects with health outcomes. 3. Enable health and human service providers to recognize and respond to the needs of their target populations.

OUTCOMES (cont) 4. Engage the region’s foundations in supporting efforts to strengthen cultural competency. 5. Build the capacity of local providers to lead future cultural competency efforts.

INITIATIVE OVERVIEW Lead by Example Organizational Sustainability Infrastructure Development Diversity Integration Organization and Community Inclusiveness

TA FRAMEWORK � Organizational Focus � Organizational Structure � Cultural Competence Sustainability � Diversity Integration � Policy Review � Assessment / Survey � Development of Program Indicators � Sustainability Plan � Training � Evaluation BOARD OF DIRECTORS MANAGEMENT STAFF VOLUNTEERS

INITIATIVE BENEFITS From Current To Diversity Outcomes To Organizational Outcomes q Board Incorporate Inclusion and Diversity as an Organizational Value Integration of Inclusion and Diversity in Decision Making / Organizational Development q Employee Workforce with Best Talent / Increased Staff Satisfaction Retention / Diverse Workforce q Workplace Integrated Inclusive Work Environment Increased Performance & Innovation / Flexibility q Community Positive Reputation In all Communities Community Partnerships and Involvement q Service Integrated and Diverse Organization Inclusive Policy and Service / Increased Access to Diverse / Underserved Consumers / Clients

EVALUATION FRAMEWORK 1. Attitudes 2. Motivation 3. Skills Technical Assistance People/Personnel Interaction 1. Leadership Support 2. Planning 3. Service Design 1. Direct Services 2. Environment Reduction in Disparities in Provision of Services Organization-Specific 1. Policies 2. Procedures 1. Indicators of success 2. Systematic feedback process

EVALUATION REQUIREMENTS Participants agree to: • Participate in focus group(s) during learning community • Complete two online surveys • Be available to participate in interviews by evaluator as needed

SAMPLE EVALUATION OUTCOMES 80% dated our compliance policies, procedures and handbook in. . . y adopted/sanctioned a process for ongoing discussion and. . . 100% The cultural competency committee has an active voice in. . . 100% tural competency committee has moved beyond discussion. . . 80% earer understanding of the need for ongoing discussion and. . . 100% earer definition of cultural competency/inclusion within the. . . 100% e more intentional in making an effort not to impose values. . . 100% e more intentional in actively listening to each other’s ideas. . . 100% ssing and developing an organizational definition of cultural. . . 80% taff meetings we regularly discuss cultural competency and. . . 80% providing more inclusive/culturally competent client services 80% ve developed a process and indicators for measuring change. . . 60% 0% 50% 100%

APPLICATION PROCESS Up to 10 organizations will be selected. Technical assistance term runs 12 months. Organizations must meet Foundation’s general eligibility criteria. Completed application can be mailed or emailed.

APPLICATION PACKAGE Application Consists of: 1. Cover Page 2. Statement of Commitment 3. Narrative Statement of Request 4. Copy of Organization’s IRS Letter

NARRATIVE STATEMENT Should address (within four pages): 1. Describe organization, and your experience with diversity and inclusion. 2. Describe conditions in your organization and/or community that explain your interest in cultural competency. 3. Discuss level of commitment of board of directors and capacity to sustain efforts. 4. Describe organization’s ability to dedicate staff resources and capacity to continue efforts beyond the TA period.

SELECTION CRITERIA Evidence of organizational readiness (including commitment of the board). Demonstrated understanding of the barriers affecting culturally competent delivery of services. Evidence of commitment to sustain efforts beyond the TA period.

APPLICATION TIMELINE Application Deadline: Thursday, December 13, 2012 @ 4: 00 p. m. Notification of Awards: Wednesday, March 6, 2013 T. A. Period: April 1, 2013 – March 31, 2014

CONTACTS � Carla Gibson – Senior Program Officer REACH Healthcare Foundation (913) 432 -4196 / carla@reachhealth. org � Adriana Pecina – Program Officer Health Care Foundation of Greater Kansas City (816) 241 -7006 / apecina@hcfgkc. org � Theresa Reyes Cummings – Director of Program Development Jackson County Community Mental Health Fund (816) 842 -7055 / trcummings@jacksoncountycares. org