CSI Aviation Audit Course Welcome to the Aviation

CSI, Aviation Audit Course Welcome to the Aviation Audit Course for Cabin Safety Inspectors 1

CSI, Aviation Audit Course Objectives §To gain better understanding of the purpose of an audit §To gain better techniques in auditing, which are in accordance with CAA standards 2

CSI, Aviation Audit Course AUDITING What is an audit suppose to accomplish? . … • The auditing process should put the relationship between the company and CAA into balance. • It enforces the requirement that the company is responsible for safety. • If the company manages safety properly the company will not have any problems in addressing a CAA audit. 3

CSI, Aviation Audit Course AUDITING…cont. . . • The company will not hide information about incidents and its failures because the company’s safety management team will accept and address the problems in the open. • The company will also want to explain to CAA what went wrong and how the problem was rectified without fear. 4

CSI, Aviation Audit Course What is an audit? • An audit is an in-depth review of the activities of an organization to verify conformance to CAA regulations and standards. 5

CSI, Aviation Audit Course Overview of an Audit Process 6

CSI, Aviation Audit Course Outputs of an Audit • Audit Report • CAA Internal Report 7

CSI, Aviation Audit Course BASIC ACTIVITIES OF AN AUDIT: • Pre-audit • Physical audit • Post audit • Audit follow-up 8

CSI, Aviation Audit Course Audit Activity Breakdown Entry Meeting Company De-brief Scope & Depth Corrective Action Physical Insp. . Team Selection Audit Report Follow Up Budget Functional Areas Wrap-up Activities Team Meeting Findings Preps Daily Meetings Documents Pre-Audit Start Audit Post-Audit Follow-Up Finish 9

CSI, Aviation Audit Course Pre- Audit 26 10

CSI, Aviation Audit Course Pre-Audit Activities • Audit planning • Team assembly • Pre-audit team meeting • Final preparations including document review 11

CSI, Aviation Audit Course Audit Planning Rule of Thumb • Small 1 - 5 days • Medium 5 - 15 days • Large 15 + days 12

CSI, Aviation Audit Course Scope • CAA defines scope as the number of areas within a company's operation that will be audited. 13

CSI, Aviation Audit Course Depth • The period of time over which a company’s operations will be audited, normally from the last audit until present day. • It could also be thought of as the extent or the size of the audit. 14

CSI, Aviation Audit Course SAMPLING RATIONALE The audit procedures manual sets out a table for sampling to 95% confidence level • Confidence level of 95% is identified in the CAA guidelines. S • In practical terms it may not be realistic to review all aircraft in the fleet. Significant findings against one type of aircraft may require additional review against other types. You must be realistic when conducting the review and look at each audit situation independently. C I E N C E 15

CSI, Aviation Audit Course Communication 1. Daily internal meetings with Team 2. External meeting with the Company 16

CSI, Aviation Audit Course Prep & Documentation review • Outstanding previous audits • Company Manuals ØCCSM ØCabin Crew Training Program • Surveillance reports since the previous audit ØCabin enroute ØPre-flight reports ØProving reports ØRecurring findings and problems ØMonitored Trainings 17

CSI, Aviation Audit Course Audit 18

CSI, Aviation Audit Course ENTRY MEETING Topics to be covered • Thank You's • Explain the purpose of the meeting • Introduction of Team & Company Rep • Discuss objective and conduct of audit • Discuss scope and depth • Communications between the Audit Team & the company, including Daily Meetings • Introduce forms that the operator may see over 19 the course of the audit

CSI, Aviation Audit Course Steps in Conducting a Physical Inspection Review standards Obtain checklists Review and “test” Does it meet standard Does not Does Prepare the paper work Proceed with next task Write the audit finding(s) 20

CSI, Aviation Audit Course Checklists • Use as directed • Ensure that no area is overlooked • Write down information • Check company against CAA regulation requirements 21

CSI, Aviation Audit Course Physical Inspections 22

CSI, Aviation Audit Course Interviewing People Why? • To determine if the system documented in the approved manuals is the system in use • To assess the knowledge of the operator’s personnel. To review their duties and responsibilities • To determine if any other areas need be audited • To tell people what is going on 23

CSI, Aviation Audit Course Base Inspections • Cabin Crew Manuals held by other departments and other key Management personnel §Manual Amendment & Safety Bulletin distribution, • Are CC reports on safety issues dealt with • CC injury reports to determine safety related trends • Journey logs are closed and repairs corrected • Flt Time & Duty Limitations & Rest Requirements • Aircraft types Cabin Crew scheduled for & operating 24

CSI, Aviation Audit Course Aircraft Inspection • Equipments • Exits and Doors • Placards • Unserviceable equipments 25

CSI, Aviation Audit Course Pre-flight & Inflight Inspections • General • No of Cabin Crew & Crew briefing • Apron Safety • Cabin checks • Flt Time & Duty Limitations & Rest Requirements 26

CSI, Aviation Audit Course Cabin Crew Training Program • Crew Qualifications • Training Records • Dangerous Goods/Hazmat Program • CRM 27

CSI, Aviation Audit Course After Interview & Inspection • Make extra notes as necessary • Tell Team Leader if necessary 28

CSI, Aviation Audit Course Evidence What is it? • Anything which supports or shows a non-conformance. 29

CSI, Aviation Audit Course Immediate Threat to Safety • Inform Team Leader Immediately 30

CSI, Aviation Audit Course Not an Immediate Threat to safety • What do you do? 31

CSI, Aviation Audit Course Post Audit 32

CSI, Aviation Audit Course Audit Finding Definition • "audit finding" means the determination of non-conformance of a product, process, practice or procedure or a characteristic thereof to a regulation or standard. This will be documented in the Audit Finding Form. 33

CSI, Aviation Audit Course Company De-brief • “Exit Meeting" with the operator’s team should provide an overview of the audit. 34

CSI, Aviation Audit Course Writing Audit Findings • Write the regulatory requirement in terms of chapter, section, paragraph etc. • Then incorporate the phrase "Which states" • Then write the correct portion of the requirement. • The standard and the example(s) must match • The example(s) would support more than one Audit Finding 35

CSI, Aviation Audit Course Writing Examples • Ensure that the example matches the regulatory requirement • Include a lead-in statement such as "The following are examples of. . . " where possible • Write a statement of how the situation was (past tense) • Make reference to supporting evidence 36

CSI, Aviation Audit Course Follow Up 37

CSI, Aviation Audit Course Corrective Action Plan • The Operator will then write down their corrective action plan; as CAA auditors we must ensure that corrective action plans are made in such a way that they prevent re-occurrence of the same in the future 38

CSI, Aviation Audit Course Audit Follow-up • The CAA Inspector must continue to monitor the company’s short and long term responses to the audit non conformance findings. • The CAA must regulate the company maintaining constant surveillance 39

CSI, Aviation Audit Course Audit Completed Thank You. 40