CRYSTAL INDIA DOMESTIC SERVICES WEL COME CRYSTAL INDIA

CRYSTAL INDIA DOMESTIC SERVICES • WEL COME

CRYSTAL INDIA DOMESTIC SERVICES Success is my Tradition.

MR. ARUN. H. S PRESENTING Success is my Tradition. HOUSE KEEPING PRESENTATION

Topics … Escalation Matrix Grooming Standards Basic Etiquettes The salutations Theft & It’s consequences Personal Protective Equipment (PPE) Work Safety Tools & Equipments Machineries operating procedure Vacuum machine handling procedure Schevaran Chemicals Do’s & Don'ts for chemical Do’s & Don’ts

ESCALATION MATERIX Mr. ARUN. H. S (M. D) Mobile: 9900098163 ↑ Mr. Ram Murthy (Manager) Mobile: 9945514956 ↑ Mr. Rajesh. R (Speciality Manager) Mobile: 9900098165 ↑ Mr. Shankar. B (Field Officer) Mobile: 9900065739 ↑ Mr. Rajeeva H. G (Supervisor & F. O) Mobile: 9900098167 ↑ Ms. Nancy. A (Accounts and Purchase) Mobile: 9036020400

Grooming Standard Of a HK Boy. . . v. Short Hair Cut v. Short Side Lock v. Trimmed Moustache v. Daily Shave / Bath v. Trimmed nails v. Washed & Ironed Uniform v. No Bracelet / Band v. Body Deo v. Black Belt v. Black Socks v. Black Polished Shoes

Grooming Standard of a Chamber Maids. . . v. Hair combed & tied with Net v. Very Small Bindi v. Very Small Ear Rings v. No Fashionable Lipstick v. Body Deo v. Washed & Ironed Uniform v. No Bangles v. Trimmed Nails v. Clean Black socks v. Black Canvas Shoes

Grooming Standard Supervisor v. Short Hair Cut v. Short Side Lock v. Trimmed Moustache v. Daily Shave / Bath v. Trimmed nails v. Washed & Ironed Uniform v. No Bracelet / Band v. Body Deo v. Black Belts with Tie v. Black Socks v. Black Polished Shoes

Grooming Standard of a Pantry boy. . . v. Short Hair Cut v. Short Side Lock v. Trimmed Moustache v. Clean Shave v. Daily Bath v. Washed & Pressed Uniform v. Trimmed Nails v. No Bracelet / Band v. Clean Black Socks v. Black Polished Shoes v. Clean hand gloves while serving

Basic etiquettes. . . ( Manners ) • Always have a Smiling face • Wish/ Greet every one • Always be a Good Listener • Speak Politely • Hello! • How are you? • Sir / Madam , I am fine. Thank You! • How about you Sir/ Madam? • Excuse Me Sir / Madam • May I assist you / Help you

• Thank You Sir/ Madam • You are Most Welcome • Please be seated • Give way to your Seniors • I am sorry • Please • Wish you the same • Have a Great Day • Always Knock the Door / Ask for Permission (May I Come in Sir/ Madam) before entering the Room

The Salutations. . . • 12: 00 AM – 12: 00 PM - GOOD MORNING • 12: 00 PM – 04: 00 PM - GOOD AFTERNOON • 04: 00 PM – 12: 00 PM - GOOD EVENING

Theft & It’s consequences. . . If any staff found guilty of stealing any property of the company or belongings of employee: • He / she will lose their job. • His / Her ESI / EPF will be on hold. • His / Her Hard earned salary for the month • • • will be forfeited. He / she will be handed over to police for further investigation. His / Her parents / spouse or relatives will be called to the police station for investigation. Above all, their carrier will be severely affected

Personal Protective Equipments. . . (PPE) HELMET While working in the common area GOGGLES While high-rise /ceiling cleaning DUST MASK While working in the dust areas REFLECTOR JACKET Basement / Common areas EAR PLUG RUBBER GLOVES Noise polluted area (DG Room) SAFETY BELT Rest room / Garbage yard While high-rise GUM BOOT Scrubbing the floor SURGICAL GLOVES General cleaning

Work Safety. . . Give safety a little time; Safety will give you a life time Appropriate Clothing: Uniform for free moment (No Jeans/ Loose Clothing) Shoes: To avoid Injury No Sandals Hand Gloves: To be worn till the end of the task to avoid direct contact with Chemical Head Gear: While working near construction area/ High Rise Dusting

Dust Mask: To avoid dust Ear Plug: While working at Noise Polluted area Goggles: While executing High Rise Dusting • Warning Signage: • Wet Floor while Mopping & Scrubbing (because the floor will be slippery) Rest of work (Cleaning in Progress)

Tools and Equipments. . . Dust Mop Mug Floor Scrubbing Brush Glass cloth Checked Cloth Yellow Cloth Wet Mop stick Bucket W / C Brush Dust pan Nylon Scrubber Hand Brush Glass Applicator Squeegee Ladder

Cob web stick Plunger Scotch Brite Key board brush Putti blade Sponge Naphthalene balls Glass scrapper Spray Gun Odonil Room freshener

Signage Board Display while cleaning Caddy Kit For Glass cleaning Pyramid Signage Board Display while cleaning Reception / Cafeteria Caddy Kit For Cafeteria Table Cleaning Caddy Kit For Rest room Mop Sweeping & Work Station

JANITOR CART For garbage clearance, consumables & cleaning tools storage SINGLE BUCKET WRINGER TROLLEY For single solution mopping DOUBLE BUCKET WRINGER TROLLEY For better cleaning / save time

Wet Mop & Dry Mop Stick. . . Wash the Mop Refill & Place it Up. Right in the Store, so that the left over water in the Mop Refill drips down (make sure the wall should remain clean)

The machineries. . . Vacuum Machine Flipper Machine Scrubbing Machine To clean the carpet To clean the parking area To scrub the floor Auto Scrubber Jet Pressure Machine Steam machine To scrub the floor To clean the hard floors To clean the WC grooves

Machinery operating procedures … • Display Warning Signage at the task performed • • area Keep all the Cleaning tools/ Equipments in the corner (Should not disturb others movement) Check equipment, especially plug & cable for damage If damage or fault found, report to supervisor/ maintenance, label as faulty & do not use until rectified Do not plug in & switch on at socket until machine is ready for use (Do not plug into the UPS socket) • Dilute cleaning agent in a bucket of water & • transfer it to the machine solution tank Hold cable over the shoulder, keep cable out of

• Hold the machine parallel to you (always stand facing the wall/ glass not to the side to prevent damage) • To move the Machine towards Right lift the • • handle slightly up & to move towards left bring it down (do not hold the machine handle firmly) Turn on the Main power Switch & machine power switch for the machine to start Cut in edges to avoid corrugated effect. Work from side to side with overlapping passes Put handle in upright position when not in use. Unplug if left unsupervised Always fold cable from Machine to plug to avoid twisting (use a duster to pull & wind the cord, to avoid injury to your hand) • Unplug, remove pad/ pad drive or brush – wash • • & hang to dry If solution tank fitted empty & check valve, check as required Wipe machine & cable clean with damp cloth (keep the solution tank open for air circulation) • Do not store machine with pad/ pad drive or brush fitted

Vacuum machine handling procedure. . • Display Warning Signage • Check equipment, especially plug & cable for • • damage If damage or fault found, report to supervisor/ maintenance, label as faulty & do not use until repaired Select accessories according to the task dry/ wet vacuuming Incase of dry vacuuming, Lift the locking lever, fix dust collector bag, dry filter with carpet accessory Incase of wet vacuuming, Lift the locking lever, fix wet filter & wet nozzle (remove dust collector bag, dry filter & carpet accessory) • Connect the suction nozzle, tube & hose • Always start vacuuming from inside to outside • Place the unit behind you & hold the extension • pipe & turn it to right when moving front & left while coming reverse Do not plug in & switch on at socket until machine is ready for use (Do not plug into the UPS socket)

• Once the task is completed (hold the nozzle up for the left over dust to go back to the drum) . • Switch off appliance & unplug • Remove the warning signage. • Take the machine to the store & lift the locking lever & • remove the hood unit/ filter Carry the filter & empty it (do not clean the filter in Fire detector area, safe to empty it in the open area) • Incase of wet vacuuming • Check tank has reached maximum level, Switch off appliance & unplug (let the warning signage remain till the area is dry) • Carry the tank with tank handle to empty water, lift • • • the locking lever and remove hood unit, Go to the rest room empty the water in the WC & flush it Rinse & clean tank & float/ filter Clean hood unit, tank, main cord & accessories with damp cloth Place the machine back in the store Remove warning signage if the area is dry & place the signage at store

Schevaran Chemicals. . . All Klean Window Shine 10 ml – 1 Ltr Direct Multi Purpose Glass Cleaner Germ Free Super Lime Away 5 ml – 1 Ltr 200 ml – 1 Ltr Rest Room floor Toilet bowl Cleaner

Do’s & Don'ts for chemical • Where Dilution is recommended, dilution has to be done • Incase it is applied directly it will not be effective • Do not mix 2 different Cleaning agent (chemicals) • Do not Dilute the Cleaning agent for next day usage (It will not be effective) • All klean is a Multi purpose Chemical. It can be used on any Hard Surface (Because its p. H value is Neutral) • Always wear Hand Gloves & Mask while using Chemicals • Dilution Method - Transfer Cleaning agent to the measuring jar as shown in the fig. • Add water to Wringer Trolley/ Bucket & then Cleaning agent • Incase if you add Cleaning agent first & then water, Chances of Cleaning agent Splashing out on Floor/ yourself (Also to avoid the wastage of Chemical) • Dispose the waste water in the W/C and flush it.

S. NO DON'T’S DO'S 1 Use wet dusters to clean electrical equipments Always use dry dusters to clean electrical equipments (with proper PPE) 2 All ceiling fixtures to be cleaned by standing on work stations table Use ladders for cleaning the ceiling fixtures (with proper PPE) Use UPS socket for any machinery usage Always use raw power (RP) socket for usage of machineries Keep Cleaning dusters in pockets Cleaning duster should be carried in a caddy basket. 3 4 5 Enter the cabins/conference etc without the Always knock the door before entering inside. permission 6 Garbage should be carried through Employee/ Guest stairs & elevators. 7 8 9 Dry mops should be used on wet/ uneven floors. Dry mops should be used only on dry/ smooth surfaces. (with proper PPE) Store all material near fire exit door Do not store anything in front of fire exit doors & keep the exit free for movement Filled garbage bags should be dragged on floor/ carpet. Use trolley to clear garbage bags, do not drag garbage bags Use scotch brite to scrub stainless steel fixtures & ceramic fixtures 10 All garbage should be carried through service stairs/elevators (with proper PPE) Always use nylon scrubber to scrub stainless steel fixtures & ceramic fixtures (with proper PPE)

Don’ts Do’s H/K materials & chemicals should be kept inside the caddy baskets. (with 11 Keep H/K materials & chemicals on work stations while cleaning. 12 Keep Pantry utensils untidy. Pantry utensils should be maintained neatly. 13 Safety precautions (PPE) should not be taken while cleaning. Safety measures (PPE) needs to be taken while cleaning. 14 Block entire area while scrubbing the floor. Scrub floor part by part and display signage boards (with proper PPE) 15 Be rude / argue with your co worker / colleague. Always be polite work with your co worker / colleague & in Team 16 Start cleaning from the middle areas or from the ground level. Always start cleaning from top level to bottom level 17 Use rest room wet mop stick for other areas. Have colour codings for wet mop sticks. 18 Keep house keeping materials / equipments in public places. Always place house keeping materials / equipments in hk store after use. proper PPE)

NAMASTE By ARUN. H. S