CRUCIAL CONVERSATIONS CHAPTER 5 MAKE IT SAFE Molly

PROGRAM OBJECTIVES AT THE END OF THE PROGRAM, THE LEARNER WILL: 1. Understand the

IT’S ALL IN THE DELIVERY. . . AND ABOUT MAKING IT SAFE A work

9 Steps to Making it Safe HOW TO MAKE IT SAFE TO TALK ABOUT

MAKING IT SAFE: DELVING INTO STEP 6 Mutual Respect • Do others believe I

MAKING IT SAFE (R): DELVING IT STEP 7 Mutual Purpose • Do others believe

Making it Safe: Contrasting ü A don’t statement ü A do statement • Address

APPLICATION TO NURSE EXECUTIVES • Standard 5 C: Consultation: communicates recommendations that influence the

REFERENCES Patterson, K. , Grenny, J. , Mc. Millan, R. , & Switzler, A.

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CRUCIAL CONVERSATIONS CHAPTER 5: MAKE IT SAFE Molly Adcock, BSN Roberts Wesleyan College Course 635

PROGRAM OBJECTIVES AT THE END OF THE PROGRAM, THE LEARNER WILL: 1. Understand the crucial conversation triad. 2. Be able to apply the CRIB method in real life situations. 3. Differentiate between mutual purpose and mutual respect.

Introduction to Crucial Conversations

IT’S ALL IN THE DELIVERY. . . AND ABOUT MAKING IT SAFE A work fitly spoken is like apples of gold in baskets of silver. Proverbs 25: 11

9 Steps to Making it Safe HOW TO MAKE IT SAFE TO TALK ABOUT ALMOST ANYTHING

Step 1 Step 2

Step 3 Step 4

Step 5 Step 6

Step 7 Step 8 Step 9

MAKING IT SAFE: DELVING INTO STEP 6 Mutual Respect • Do others believe I respect them? • Are you honoring and regarding another person’s basic humanity? • When you’ve clearly violated respect, apologize. Respect is like air. . .

MAKING IT SAFE (R): DELVING IT STEP 7 Mutual Purpose • Do others believe I care about their goals of this conversation? • Do they trust my motives? C-R-I-B • C-commit to seeking a mutual purpose • R-recognize the purpose behind the strategy • I-invent a mutual purpose • B-brainstorm new strategies

Making it Safe: Contrasting ü A don’t statement ü A do statement • Address others’ concerns that you don’t respect them or that you have a malicious purpose (the don’t part) • Confirms your respect or clarifies your real purpose (the do part)

APPLICATION TO NURSE EXECUTIVES

APPLICATION TO NURSE EXECUTIVES • Standard 5 C: Consultation: communicates recommendations that influence the identified plan, facilitate understanding • Standard 10: Collegiality: provides peers with feedback regarding their practice and performance • Standard 11: Collaboration: Communicates with healthcare providers and other stakeholders regarding care and services and the nurse’s role in the provision of care

REFERENCES Patterson, K. , Grenny, J. , Mc. Millan, R. , & Switzler, A. (2012) Crucial Conversations. Mc. Graw Hill. New York: NY.