CRS and ICT for Development ICT 4 D

CRS and ICT for Development ICT 4 D Portfolio Ognen Plavevski Architect, ICT 4 D Solutions March 30, 2011 ICT 4 Development Conference Lusaka, Zambia 1

Introduction • Ognen Plavevski • GKIM Department • Architect, ICT 4 D Solutions 2

Agenda • Business Case • Portfolio Introduction • Objectives • Audience • Range of Solutions • Outputs • Portfolio Details • Portfolio Range • Report Topics • Project Plan • Lessons Learned • Moving Forward • ICT 4 D Considerations • ICT 4 D Innovation Fund • Ongoing Update Process 3

Why ICT 4 D? • Better Communication • Collect data rapidly • Provide timely feedback to stakeholders • Greater Impact • Access to information that improves decision making and empowers local communities • Ability to Scale • Scale programs up faster • Reach more people at reduced cost person • Efficiency • Technology that pays for itself by eliminating expenses associated with conventional approaches • Competitiveness • Rapid growth of donor demands for and sister NGO investments in technology 4

Portfolio Objectives What is the ICT 4 D portfolio? • Detailed overview of successfully implemented ICT project solutions Who is it for? • Targeted for staff designing and proposing new field projects or trying to strengthen current projects What are its objectives? 5 Knowledge Sharing • Leverage the strengths of previous CRS projects. • Understand which technology, meets your needs. Reusability • Minimize duplication of effort. • Stop reinventing the wheel. Speed to Implement • Complete projects faster and more efficiently. • Utilize existing technical skills.

Portfolio Audience What are the portfolio audiences? The portfolio contains data targeted at several audiences, making it ideal for everyone 1. Executive • Summarized version of the report targeted at management 2. Technical Advisors • Functional overview, lessons learned, project plans, and cost analysis useful in project design 3. IT Specialists 4. Business Developers 6 • Technical details needed for solution implementation • Past performance write-up to include in proposals

Portfolio Outputs Descriptions of Field Tested ICT 4 D Solutions • • • 7 Executive level overview; including estimated cost ranges Functional and technical overviews Consolidated lessons learned & challenges faced Future implementation guidance, costing, and planning templates Past performance record

Estimators What is the purpose of an estimator? Provides a tool, that allows for fast time and cost estimates to be produced, based on previous project experiences. These estimates can be used to determine solution suitability, develop a project plan or feed into a donor application. Example Estimator Output – ABC Niger Scenario Description Time Frame for development Tech Setup Labor FTE (Days) Change Setup Labor FTE (Days) Technology / Logistics Budget Run Labor FTE (Days) 8 Scenario 1 - 1 Country - 1 Language - 10 mobile phones - 2 Trainers - 2 Support Staff - 1 Year Project Duration Scenario 2 - 1 Country - 1 Language - 30 mobile phones - 6 Trainers - 3 Support Staff - 1 Year Project Duration Scenario 3 - 1 Country - 4 Language - 100 mobile phones - 20 Trainers - 5 Support Staff - 1 Year Project Duration 1. 5 months 2 months 71 71 83 76 76 85 $2, 200 $2, 800 $4, 900 $400 $550 $980 20 20 21 Note: Estimates do not contain participant FTE time (only project based effort). A range of input factors, account for the different outcomes. Estimated timeframe from start to finish, based on parallel work streams. Technical and Change FTE costs estimated separately Budgets based on previous implementation costs, that can easily be changed to allow for the most up to date estimates

Portfolio Outputs Example Project Plans • Basic project delivery methodology • Change & Technology project plan templates • Detailed task explanations 9

Portfolio Outputs Cost Estimators • Provides cost estimates for project proposals, donor responses, or to populate project plans • User driven input interface • Estimates by project life cycle stages • Technology and change management focused outputs • FTE time and material costs 10

Portfolio Outputs Selection Matrix • A simple questionnaire that takes into account your needs and recommends the best suited ICT 4 D portfolio that matches your requirements 11

Portfolio Outputs Selection Matrix • Contains entire ICT 4 D database of Projects 12

ICT 4 D Portfolio Range CRS Sector Tech. Purposes Agriculture Food Security Health Remote Data Collection, • GLCI (x 6) Analysis & Reporting • Project ABC • GLCI (x 5) • Project ABC • OVC • Rapid ER Assessment • Sure Start • Futures Education & Awareness • GLCI (x 6) (provide information) • Project ABC • GLCI (x 5) • OVC • Rapid ER Assessment Communication & Training (two-way dialogue) • GLCI (x 3) • GLCI (x 4) Tracking (geographic information) • GLCI (x 6) • Project ABC • LIAP • GLCI (x 5) • LIAP • OVC • Rapid ER Assessment • Sure Start • Futures • LIAP • Road Rehabilitation • Global Water Initiative • Rapid ER Assessment Emergency Microfinance Education • Disaster Risk Reduction • Rapid ER Assessment • Emer. Capacity Building Project Database • GLCI (x 2) • Protect Urban/Rural Vulnerable Communities • Project ABC • GLCI • Rapid ER Assessment • GLCI (x 2) • Project ABC Water and Sanitation Peace Building • Building Partnership for Human Rights in Serbia • GLCI • Rapid ER Assessment • GLCI • West Sumatra EQ Response • LIAP • GLCI • Rapid ER Assessment • Road Rehabilitation • GLCI (x 2) • Project ABC • LIAP • Global Water Initiative • GLCI Remote Services 13 Link -> https: //global. crs. org/communities/Knowledge. And. Innovation/ICT 4 D/Conference%20 Material/20100311%20 Nairobi%20 Conference%20 External%20 post%20 conference%20 update. pptx

Project Reports Topics Portfolio Projects 1. Great Lakes Cassava Project o Field agent distance learning and mobile laptop based data collection/ analysis/ reporting 2. Futures – Aids Relief o Health information system data collection / analysis / reporting 3. Village Health Workers o Health worker SMS based data collection 4. ABC Niger o Villager SMS based literacy learning and market data access 5. Orphans & Vulnerable Children (OVC) o Community health worker mobile GPRS data collection 6. Disaster Risk Reduction o Community representative SMS based data collection 14 Report Contents § Executive Summary § Project Overview and Outcomes o Background o Challenge o Functional Overview o Results Achieved o Lessons Learned o Problems and Solutions § Technical Overview § Future Implementation Guidance § Technical Vendors § Donor / Sponsors § CRS Experts § Document Library

Project Plans Why are project plans included? Guidance to provide assistance to projects on the tasks that need to be completed for a successful ICT 4 D implementation Structure help work towards a common implementation framework, ensuring activities are approached in the correct order Reference provide detailed descriptions of task, ensuring all key activities are considered. Remember: Guidance Only! / Adapt for Your Needs / In-house Support How do I use the Project Plans? Methodology 15 MS Project Plan Consult the following document for more information: https: //global. crs. org/communities/Knowledge. And. Innovation/ICT 4 D%20 Portfolio%20 Documentation/Port folio%20 Methodology%20 and%20 Project%20 Plans. docx Task Descriptions

Lessons Learned Lessons learnt Outlines the mistakes made and lessons learned that occur across multiple project implementations Simpler is better Don’t underestimate training Leverage CRS Agreements Implement Support Structure Early Digitization on existing robust M&E / training system 16

Lessons Learned Lessons learnt Outlines the mistakes made and lessons learned that occur across multiple project implementations Plan for the Peripheral Equipment You Might Need Provide Particular Attention to Dealing with Viruses Data Collection Pilots Data Collection Quality Checking Utilizing M&E Data 17

ICT 4 D Considerations that should be made when starting any ICT 4 D project ICT 4 D Working Group Requirements focused Implementations Change Management Support and Maintenance CRS IT Standards Compliance 18

ICT 4 D Innovation Fund • The ICT 4 D innovation fund is a pool of $125 k from the Global Knowledge and Information Technology Department (GKIT) • It is available in lots of $25 k • Aims to reward country programs for their innovation and willingness to undertake ICT 4 D solutions • Year one awards winners anounced 19

ICT 4 D Innovation Fund • Attempting to build 80/20 products that are scalable, reusable • The fund is not there to proliferate different products, but rather to consolidate the use of specific types of products • Submissions reviewed on a monthly basis • Review the application form for details https: //global. crs. org/communities/Knowledge. And. Innovation/ICT 4 D%20 Working%20 Group %20 Draft%20 Documents/ICT 4 D%20 Innovation%20 Fund%20 Guidelines. docx 20

Ongoing Update Process All portfolios, estimators, project plans and associated documentation can be found here: https: //global. crs. org/communities/Knowledge. And. Innovation/Pages/ICT 4 DPor tfolio. aspx Helpdesk solution for requesting ICT 4 D support. Just email helpdesk@crs. org Ongoing responsibility for all portfolio maintenance and updates is done by Ognen Plavevski. Any questions you have on the portfolio and its usage should be sent to ICT 4 DWork. Group@global. crs. org Any Questions? 21