CRM Selection and Approval A Change Will Do

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CRM Selection and Approval “A Change Will Do You Good” Mary Carole Starke, AVP

CRM Selection and Approval “A Change Will Do You Good” Mary Carole Starke, AVP for Operations Mark Romanovsky, Senior Programmer Analyst Vassar College bit. ly/nercomp_alum 17

Agenda Where we started Collaboration between Advancement (OAAD) and Computing and Information Services (CIS)

Agenda Where we started Collaboration between Advancement (OAAD) and Computing and Information Services (CIS) Technical considerations Utilizing campus wide database committee Working with a consultant Technical and functional assessment Market analysis Request For Proposal (RFP) Process Executive summary Where we are now Managing organizational change #NERCOMPPDO 2 2

Where we started #NERCOMPPDO 2 Banner contract up in 2020 Moving to Banner 9

Where we started #NERCOMPPDO 2 Banner contract up in 2020 Moving to Banner 9 HR and Finance deciding to move to Workday Best of breed discussions started Buy-in from senior leadership Presidential transition Campaign timing 3

Vassar College offices involved Office of Alumnae/i Affairs and Development (OAAD) Buy-in from the

Vassar College offices involved Office of Alumnae/i Affairs and Development (OAAD) Buy-in from the Vice President Key team members Computing and Information Services (CIS) Buy-in from the CIO and Deputy CIO Key team member in Mark Romanovsky Utilizing Banner Implementation Steering Committee Communicating the need #NERCOMPPDO 2 4

CIS Needs Technical considerations #NERCOMPPDO 2 Cloud first strategy Data Integration Administration Security 5

CIS Needs Technical considerations #NERCOMPPDO 2 Cloud first strategy Data Integration Administration Security 5

OAAD Needs Functional considerations #NERCOMPPDO 2 Ease of use Reduce dependency on shadow systems

OAAD Needs Functional considerations #NERCOMPPDO 2 Ease of use Reduce dependency on shadow systems Reporting and dashboards Integration 360 degree view Analytics Business process reviews 6

Working with a consultant Reason for hiring a consultant #NERCOMPPDO 2 Longevity of team

Working with a consultant Reason for hiring a consultant #NERCOMPPDO 2 Longevity of team at Vassar Changing landscape in the Advancement space Time Outside perspective Ability for OAAD staff to be heard Find out what we don’t know 7

Working with a consultant Purpose #NERCOMPPDO 2 Technical and Functional Assessment Market Analysis Request

Working with a consultant Purpose #NERCOMPPDO 2 Technical and Functional Assessment Market Analysis Request for Proposal Evaluating Cost Executive Summary 8

Where we are now Vendor Demonstrations from RFP results Affinaquest (Salesforce platform) thank. Q

Where we are now Vendor Demonstrations from RFP results Affinaquest (Salesforce platform) thank. Q (Microsoft Dynamics / Sequel) Blackbaud NXT Slate Timeline April through January 2018 #NERCOMPPDO 2 9

Managing Organizational Change Present a vision Create common expectations Re-define business processes where appropriate

Managing Organizational Change Present a vision Create common expectations Re-define business processes where appropriate Engage stakeholders #NERCOMPPDO 2 10

Questions Mary Carole Starke mastarke@vassar. edu Mark Romanovsky@vassar. edu bit. ly/nercomp_alum 17 #NERCOMPPDO 2

Questions Mary Carole Starke mastarke@vassar. edu Mark Romanovsky@vassar. edu bit. ly/nercomp_alum 17 #NERCOMPPDO 2 11