CRM Demo Microsoft Dynamics Customer Relationship Management Agenda

CRM Demo Microsoft Dynamics Customer Relationship Management

Agenda • • • What is Microsoft Dynamics CRM Why Microsoft Dynamics CRM Modules of Dynamics CRM Dynamic CRM various Versions Competitors Technologies Supporting Microsoft CRM

What is Microsoft Dynamics CRM is a business software application that allows companies of all sizes to track, manage, and report on customer interactions to help businesses automate and streamline various operations, such as financial analysis, customer relationships, supply chain management, manufacturing, inventory, human resources, and so on. Service Sales Marketing

Why Microsoft Dynamic CRM ? • • Microsoft Product On Cloud Language Support Access Clients. NET Development Platform Scalable Architecture Less Cost Ease to use or Less Complex

Modules of Microsoft CRM Sales Marketing Service

Access Clients of Microsoft CRM ? • Web Client • Outlook Client • Mobile & Tablet Client

Web Client

Outlook Client

Mobile Client

Dynamic CRM various Versions • Microsoft Dynamics CRM 4. 0 Microsoft Dynamics CRM 2011 • Microsoft Dynamics CRM 2013 • • Microsoft Dynamics CRM 2015 Microsoft Dynamics CRM 2016 Microsoft Dynamics 365

Microsoft Dynamic CRM 4. 0 UI

Microsoft Dynamic CRM 2011 UI

Microsoft Dynamic CRM 2013 UI

Microsoft Dynamic CRM 2015 UI

Microsoft Dynamic CRM 2016 UI

Competitors Ø Salesforce. com Ø Oracle Ø SAP CRM Ø Sage CRM Ø Sugar CRM Ø Net. Suite Ø Zoho CRM