Critical Success Factors in ERP Prepare by Thao

Critical Success Factors in ERP Prepare by Thao Doan March 24, 2005

Introduction n Benefits from installation ERP system n n Improve processes and decrease costs Slash cycle times and reduce inventory Quickly connect with supplier, distributors, and customers Disadvantages n n n ERP implementation very costly Long complicated interrelated code Complexity environment and technical support

Critical Success Factors (CSFs) n n something that the organization must do well to succeed what is a system must do to accomplish what it was designed to do

Theoretical Framework n Process theory approach (Markus and Tanis, 2000) n n Classify the CSFs identified Focus on the sequence of events

ERP life cycle model n n Chartering- decisions, defining business case and solution constraints Project- getting system and end users up and running Shakedown- stabilizing, eliminating “bugs”, getting to normal operations Onward and Upward- maintaining system, supporting users, upgrading

Markus and Tanis’ processoriented ERP life cycle model Classification of CSFs of ERP implementation into Markus and Tanis’ (2000) process-oriented ERP life cycle model http: //erp. ittoolbox. com/browse. asp? c=ERPPeer. Publishing&r=http%3 A%2 F%2 Fweb%2 Enjit%2 Eedu%2 F%7 Ejerry%2 FOM%2 DERP% 2 DPapers%2 FERP%2 D 11%2 DCSF%2 Epdf

Critical Factors of ERP Implementation Success n n n ERP teamwork and composition Top management support Business plan and vision Effective communication Project management Project champion

Critical Factors of ERP Implementation Success (Cont’d) n n n Appropriate business and legacy systems Change management program and culture Business process reengineering and minimum customization

Critical Factors of ERP Implementation Success (Cont’d) n n Software development, testing and troubleshooting Monitoring and evaluation of performance

References n n n Nah, F. , Fiona & Lau, L. , Janet (2001). Critical factors for successful implementation of enterprise systems. Academic Articles. Retrieved April 4, 2003, from http: //erp. ittoolbox. com/browse. asp? c=ERPPeer. Publishing&r=http%3 A %2 F%2 Fweb%2 Enjit%2 Eedu%2 F%7 Ejerry%2 FOM%2 DERP% 2 DPapers%2 FERP%2 D 11%2 DCSF%2 Epdf Parth, R. , Frank & Gumz, Joy (2003). Getting your ERP implementation back on track. White Papers. Retrieved Feburary, 11, 2004, from http: //sap. ittoolbox. com/browse. asp? c=SAPPeer. Publishing&r=http%3 A %2 F%2 Fwww%2 Eprojectauditors%2 Ecom%2 FPapers%2 FWhitepprs% 2 FCSU%5 FERP%2 Epdf Manoeuvre (2001). The six deadly ERP sins. White Papers. Retrieved April 16, 2001, from http: //sap. ittoolbox. com/browse. asp? c=SAPPeer. Publishing&r=%2 Fpub %2 FJP 041101%2 Epdf