Crime Prevention Part I BUSINESS CRIME PREVENTION TCLEOSE

Crime Prevention Part I BUSINESS CRIME PREVENTION ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2010)

FOREWORD ICJS has combined Robbery Awareness, Internal Theft, Shoplifting and Checks & Credit Cards into one lesson entitled “Business Crime Prevention”. This combined lesson is designed to provide you with knowledge & skills you will need to assist business owners during your Crime Prevention Business “Commercial Security” Survey

FOREWORD In addition as a New CRIME PREVENTION PRACTITIONER you will be called on by business owners to conduct crime prevention employee training in these related subject areas. Look at how this presentation was put together to train you and let it be a model that you can use to do your trainings in the future.

BUSINESS CRIME PREVENTION ROBBERY AWARENESS Institute for Criminal Justice Studies (ICJS) ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

LEARNING OBJECTIVES • Learning Objective: The student will be able to identify, explain and recommend robbery awareness tips on how to prevent robbery. • Learning Objective: The student will be able to identify, explain and recommend robbery awareness tips on appropriate employee responses to a robbery situation or event. • Learning Objective: The student will be able to identify, explain and recommend enhance security measures designed to reduce risk of robbery in their business. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Of the crimes that businesses face, robbery involves the least loss of money or other assets. Unlike other crimes, however; robbery puts the employees in physical danger ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS A business can take some simple preventative measures to reduce their risk of being a robbery victim. The way a business is managed, and the physical conditions of the building can help prevent robberies. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips Have at least two employees open and close the business Do not release personal information to strangers Keep purses and personal valuables locked in desks or lockers Install a robbery alarm ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Place a surveillance camera behind the cash register facing the front counter. Replace videotapes regularly Don't use marked "moneybags" that make it obvious to would-be robbers you are carrying money for deposit ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Keep a low balance in the cash register Place excess money in a safe or deposit it as soon as possible

ROBBERY AWARENESS Prevention Tips – Cont’d Handle cash carefully. Avoid making your business a tempting target for robbers. Keep the amount of cash in registers low. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Drop all large bills right away. If a customer tries to pay with a large bill, politely ask if he or she has a smaller one. Explain that you keep very little cash on hand. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Use only one register at night. Leave other registers empty and open. Tilt the register drawer to show there is no money in it ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Cooperate with the robber for your own safety and the safety of others. Comply with a robber's demands. Remain calm and think clearly. Make mental notes of the robber's physical description and other observations important to law enforcement officers ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d If you have a silent alarm and can reach it without being noticed, use it. Otherwise, wait until the robber leaves Be careful, most robbers are just as nervous as you are ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ARMED ROBBERY ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Keep your business well-lit, inside and outside. Employees should report any burned-out lights to the business owner or manager. Keep trees and bushes trimmed, so they don't block any outdoor lights. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Don't put up advertisements, flyers, displays, signs, posters or other items on windows or doors that might obstruct the view of the register from inside or outside your business ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Make sure the sales counter can be seen clearly. The police cruising by your store need to see in. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Stay alert! Know who is in your business and where they are. Watch for people who hang around without buying anything. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Be aware of suspicious activity outside your place of business. Write down license numbers of suspicious vehicles if visible from the inside of your business ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Try to greet customers as they enter your business. Look them in the eye, eye and ask them if they need help. Your attention can discourage a robber ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d If you see something suspicious, call the police. Never try to handle it yourself. It could cost your life ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Use care after dark. Be cautious when cleaning the parking lot or taking out the trash at night. Make sure another employee inside the business keeps you within eye contact while you are involved in work details outside of your building ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Make sure important signs stay posted. For example, the front door should bear signs that say, "Clerk Cannot Open the Time Lock Safe. " If your business is robbed put your safety first. Your personal safety is more important than money or merchandise. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Don't talk except to answer the robber's questions Don't stare directly at the robber Don't make any sudden moves. Prevent surprises, keep your hands in sight at all times ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

ROBBERY AWARENESS Prevention Tips – Cont’d Tell the robber if someone is coming out of the back room or vault or working in another area of your business. Don't chase or follow the robber out of your place of business. Leave the job of catching the robber to the police.

Remind business owners of their liability for shooting an innocent! ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

DEFINE & PROCESS 1. Identify, explain and recommend robbery awareness tips on how to prevent robbery. 2. Identify, explain and recommend robbery awareness tips on appropriate employee responses to a robbery situation or event. 3. Identify, explain and recommend enhance security measures designed to reduce risk of robbery in a business. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

BUSINESS CRIME PREVENTION INTERNAL THEFT Institute for Criminal Justice Studies (ICJS) ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

LEARNING OBJECTIVES • Learning Objective: The student will be able to identify and explain what is shrinkage. • Learning Objective: The student will be able to identify contributing factors to employee theft – why employees steal from their employer. • Learning Objective: The student will be able to identify and explain procedural controls designed to reduce the risk of employee theft. • Learning Objective: The student will be able to identify shrinkage control methods designed to reduce employee theft. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

INTERNAL THEFT – Cost Association of Loss Prevention PREVENTION COST LOSS ASSOCIATED COST DO THE MATH IT IS FAR CHEAPER TO PREVENT! ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

INTERNAL THEFT SALES LOSSES due to shrinkage – whether employee, customer, or vender theft are a constant plague and drain upon retailers. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

INTERNAL THEFT Company is more vulnerable to employee theft than shoplifting “A man’s enemies are men of his own house”…Biblical saying ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

INTERNAL THEFT Dishonest employees can steal several items at one time or several items throughout the day Employees steal from their employers for opportunity, desire, and/or excitement ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

INTERNAL THEFT Some steal for retaliation, no raise or boss did not give them day off the employee ask for. A myriad of reasons exist Security experts generally agree that loss to employee theft is greater than loss to shoplifters ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PROCEDURAL CONTROLS Series of systems that guide employee activities. Procedural controls that are beneficial and can be cost effective and easily implemented Designed for prevention not detection ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PROCEDURAL CONTROLS Attitude of management towards their employees Is cost and effort proportionate to the problem? If employee theft is discovered employer should prosecute or thief just moves around. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PURCHASING CONTROLS Manipulate process for spending company’s money Commonly fall prey to unscrupulous vendors Gratuity policy will help prevent Management, purchasing agents and vendors need to all know the rules or company policies ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PURCHASING CONTROLS FRAUD practiced in purchasing consist of vendors kicking back part of the sales price to the buyer or other employees who authorize purchases Purchasing agent vendor selection fee Receive & File competitive bids ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PURCHASING CONTROLS Vendor return a percentage of the gross order to the buyer Added cost for the kick back is borne by the owner Owner receives shoddy service or inferior goods (merchandise) Rotation of vendors ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PURCHASING CONTROLS Written notification to all biding that contracts are not awarded to vendors who offer gifts Periodic expense analysis performed by outside auditing firm Company policy that spells out no gratuities and sanctions that will be taken against violators ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PURCHASING CONTROLS RECEIVING IN A PROTECTED AREA Best to receive goods and material within a fenced in area where only suppliers (delivery) vehicles and company vehicles are authorized Do not allow employee parking within 50 feet of receiving door. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PURCHASING CONTROLS RECEIVING IN A PROTECTED AREA Layout arranged to eliminate blind spots Prohibit leaving merchandise on receiving dock, keep doors locked. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY ENHANCEMENTS SHRINKAGE CONTROL METHODS MOST FREQUENTLY USED Training Programs HS Lock and chain devices Guards/Detectives Observation Booths - mirrors ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY ENHANCEMENTS SHRINKAGE CONTROL METHODS MOST FREQUENTLY USED Fitting room attendants Visible and concealed cameras Secure storage cages, Etc. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

DEFINE & PROCESS 1. Identify and explain what is shrinkage. 2. Identify contributing factors to employee theft – why employees steal from their employer. 3. Identify and explain procedural controls designed to reduce the risk of employee theft. 4. Identify shrinkage control methods designed to reduce employee theft. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

TAKE A 15 -MINUTE BREAK

BUSINESS CRIME PREVENTION SHOPLIFTING AWARENESS Institute for Criminal Justice Studies (ICJS) ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

LEARNING OBJECTIVES • Learning Objective: The student will be able to identify the types of shoplifters. • Learning Objective: The student will be able to identify the method of operation “Modis Operandi” of shoplifters. • Learning Objective: The student will be able to identify and explain a training plan for business owners and their employees using topics and methods designed to reduce the risk of shoplifting. • Learning Objective: The student will be able to identify, explain and make security recommendations designed to reduce risk of shoplifting. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING Stealing a coke from a local convenience store (STOP n ROB) ROB or a pen from a stationary store may not seem like a major crime to the casual observer, but to the small businessperson fighting for survival, it can be disastrous! ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING (THEFT) TYPES of SHOPLIFTERS “The AMATURE” AMATURE steals on impulse because he/she desires an item. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING (THEFT) TYPES of SHOPLIFTERS “The Professional” Professional in the business of stealing as a way of life. Highly skilled - steals items that can be quickly sold. They concentrate on high demand items, TV’s, Stereos, small appliances. Cases or scopes out (Recons) his/her target. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING METHODS of OPERATION Make work alone or in groups. One member starts argument with employee/management other steals. Large bags, packages, coats, newspapers, or wear clothing under their own clothes, Etc. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING METHODS of OPERATION – Cont’d Juveniles and professionals tend to work in groups. Impulse shoplifters work alone ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING EMPLOYEE TRAINING Train employees to: Be alert to shoplifters early warning signals. Watch the way people walk Count number of items customer takes into fitting room Look ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING EMPLOYEE TRAINING Train employees - Continued: Shoplifters do not want any attention Customers lingering in one area Look for switched labels Look for person with “DUCK TAPE” around their wrist. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING SECURITY RECOMMENDATIONS “PLAN STORE LAYOUT WITH DETERRANCE IN MIND”. MIND Maintain adequate lighting Keep protruding wings and end displays low Keep high value pilferable items behind counter. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING SECURITY RECOMMENDATIONS “PLAN STORE LAYOUT WITH DETERRANCE IN MIND” MIND – Cont’d. Noise alarms on un-locked exit doors. Merchandise alarms ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING SECURITY RECOMMENDATIONS “USE PROTECTIVE PERSONNEL & EQUIPMENT” EQUIPMENT – Continued: Two-way mirrors Convex Wall Mirrors Closed-circuit television ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING SECURITY RECOMMENDATIONS “USE PROTECTIVE PERSONNEL & EQUIPMENT” EQUIPMENT – Continued: Detectives posing as customers Uniformed off-duty Police Officers Uniformed Security Officers ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING ARREST & PROSECUTION”. PROSECUTION As a “Crime Prevention” practitioner be prepared to offer advice to store owners or managers concerning the arrest and prosecution of shoplifters detectives posing as customers ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SHOPLIFTING ARREST & PROSECUTION”. PROSECUTION “Be prepared as many will be opposed to this form of prevention. Many corporate offices will not allow their store managers do this – due to perception of bad publicity” ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

DEFINE & PROCESS 1. Identify the types of shoplifters. 2. Identify the method of operation “Modis Operandi” of shoplifters. 3. Identify and explain a training plan for business owners and their employees using topics and methods designed to reduce the risk of shoplifting. 4. Identify, explain and make security recommendations designed to reduce risk of shoplifting. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

BUSINESS CRIME PREVENTION CHECKS & CREDIT CARDS Institute for Criminal Justice Studies (ICJS) ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

LEARNING OBJECTIVES • Learning Objective: Student will be able to identify why business people feel they must accept checks and credit cards. • Learning Objective: Student will be able to identify why business people are reluctant to have strict policies and enforcement when accepting checks and credit • Learning Objective: Student will be able to identify the main cause of loss from fraudulent checks and credit. • Learning Objective: Student will be able to identify acceptable and unacceptable types of identification for check and credit card. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

LEARNING OBJECTIVES • Learning Objective: Student will be able to identify correct procedures for establishing a check cashing and credit card acceptance policy • Learning Objective: Students will be able to list the proper procedures for cashing checks and accepting credit cards. • Learning Objective: Students will be able to explain the magnetic numbers on the check. • Learning Objective: Student will be able to list the items on a check or credit card that can be used to determine the authenticity of a check or credit card. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

CHECKS & CREDIT CARDS Most businesses cash checks for convenience to customers to encourage new or continued patronage. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

CHECKS & CREDIT CARDS Laxity on the part of business people, combined with their desire to increase sales, makes fraudulent checks and fraudulent use of credit cards (Theft of Service) make them a significant problem. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

CHECKS & CREDIT CARDS For every careful merchant who refuses to accept a check there is another down the street who will accept it. The criminal need only find his mark. As you do your commercial surveys today you will see for yourself that many businesses do not have an established check cashing procedure or policy ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

THIS IS NOT A GOOD WAY TO STIMULATE THE ECONOMY! ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

CHECKS & CREDIT CARDS Why do business people feel that they have to accept Checks and Credit Cards? Lose business (#1 Reason) Customer convenience Competition does it Encourages impulse buying Reduces cash handling ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

CHECKS & CREDIT CARDS Why are many business people reluctant to have strict policies and enforcement when accepting checks and credit cards? Alienate customers & Lose business Lack of training on how to thoroughly examine checks Time training employees Time and expense of prosecution ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

Checks and Credit Cards List the main causes of loss from fraudulent checks and credit cards. Laxity Failure to thoroughly examine check Failure to electronically verify check Failure to require proper ID Fraudulent ID ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

Checks and Credit Cards Acceptable forms of ID Valid driver’s license or DPS ID with picture Military ID with picture Passport Most valid form of identification for check cashing is VALID DRIVERS LICENSE! ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

VILIGANCE CAN MAKE A DIFFERENCE! ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY RECOMMENDATIONS Sound policies and procedures for check cashing and credit card use. Employee training Strict enforcement of policy Post policy ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY RECOMMENDATIONS Sound policies and procedures for check cashing and credit card use. Electronic verification Don’t return card and DL until verified. Patron signs check in front of clerk ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY RECOMMENDATIONS Continued Do not accept out-of-state or to a 3 rd party check starting with low number, made out to cash Limit amount of purchase Management approval for over amount Thoroughly examine check and ID ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY RECOMMENDATIONS Continued Compare signatures, and photo, age, etc Compare written and numerical amount Do not accept pre or post dated checks ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SECURITY RECOMMENDATIONS Continued Do not accept out-of-state or to a 3 rd party check starting with low number, made out to cash Limit amount of purchase Management approval for over amount Thoroughly examine check and ID ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

Check Tampering Indicators The different characteristics of a check, including the information contained on the front of a check. Complete legible, accurate, no write-over's Look for signs of tampering Name and address printed American Banker’s Association numbers Bank name and location All printing should be quality Payee signature.

Account Owners Name & Address American Banker’s Association numbers George D. Little Memorial RET Fund $10, 000. 00 Ten million dollars and/no sense for writing this check David H. Williams Bank’s Name ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

The different characteristics of a check, including the information contained on the front of a check. Magnetic Ink Character Recognition numbers, dull finish, slightly raised MICR numbers always begin 5+5/8” from right edge At least 1, but as many as 3 perforated edges. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

Checks and Credit Cards What info should clerk record on front of check? Less than 60 Record on front of check: DL # 01100056 seconds DOB 10 -13 -75 Supporting ID Phone Employee ID. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

DEFINE & PROCESS 1. Identify why business people feel they must accept checks and credit cards. 2. Identify why business people are reluctant to have strict policies and enforcement when accepting checks and credit 3. Identify the main cause of loss from fraudulent checks and credit. 4. Identify acceptable and unacceptable types of identification for check and credit card. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

DEFINE & PROCESS 5. Identify correct procedures for establishing a check cashing and credit card acceptance policy 6. List the proper procedures for cashing checks and accepting credit cards. 7. Explain the magnetic numbers on the check. 8. List the items on a check or credit card that can be used to determine the authenticity of a check or credit card ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

SOURCES • Handbook of Loss Prevention and Crime Prevention (Fourth Edition) Lawrence J. Fennelly. ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)

PREPARATION FOR BUSINESS CRIME PREVENTION SURVEYS ü Does everyone know their team assignment? ü Does everyone have directions to site where you will conduct your survey? ü Reminder you must do afternoon and evening observation. ü Work as a TEAM ü Arrange a location where you can all sit together and review findings – exchange notes. ü Complete your individual survey report using your sample as a reference; in addition to the training your have received this week. Report due tomorrow morning – first thing!

PREPARATION FOR BUSINESS CRIME PREVENTION SURVEYS ü This is almost like the slogan from “Outback Steakhouse”, with slight modification No Excuses just “RIGHT”. ü No student in the history of ICJS has ever failed this assignment…. . don’t be the first. ü If you hit a snag or have a question…. . its like who wants to be a millionaire…. phone a mentor! ü This is your first…. . no one is going to expect perfection, just stay focused, think, follow your examples and use this as a “POSITIVE” POSITIVE learning experience.

Q UE S T I O NS

Contact Information INSTITUTE for CRIMINAL JUSTICE STUDIES 350 N. Guadalupe, Suite 140, PMB 164 San Marcos, Texas 78666. 512 -245 -6232 www. criminaljusticestudies. com ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of ICJS (2009)