CREATING THEIR TOOLBOX Encouraging students to seek answers

INTRODUCTION TO ENGAGEMENT TEAM Sam Ratzer and Katie Banks Student Engagement Advisors

AIMS FOR THIS SESSION Identifying the different levels of engagement our team have with students Using adapted case studies to show we have worked with students and supported their development Highlighting the skills students gain from utilising our service

THE LEVELS OF ENGAGEMENT Outreach Academic Drop-in support Academic Skills workshops Peer Mentoring

OUTREACH Action Planning Communication Self Time Skills Awareness Management Offering support, gathering information from students who have been absent or have not submitted assignments

OUTREACH ‘I was glad that you got in touch, as I wasn’t going to do anything about it’ ‘This was the help I was looking for but didn’t know where to find it’ ‘I do appreciate your contact, because it helped to somewhat give me a reality check’ In semester 2, we have successfully spoken to 755 students about non-attendance

ACADEMIC DROP-IN SUPPORT Academic Confidence Active Listening Feedback As Feed-forward Initiative One-to-one support sessions available at St. Mary's Road, Paragon and Fountain House

ACADEMIC DROP-INS ‘I really enjoyed the drop-in sessions because they helped me to understand develop my writing skills for my academic assignments’ ‘It is for people like me who might be worried… the service eased my anxiety linked with an assignment’ ‘Thanks very much for helping me. It was a great service, we sorted out a plan to get the assignments done’ 1, 283 visits from students at drop-ins 2017/2018 as of 26/06/2018 695 different students

ACADEMIC SKILLS WORKSHOPS Academic Independence Academic Critically Reinforcing Literacy Thinking Knowledge 1 or 2 hour theoretical and practical skills based sessions taught to groups of students

WORKSHOP DATA ‘It was useful and clear and clarified some of my worries and concerns regarding my upcoming assignment’ ‘It really helped me to know what I am doing wrong in my assessments and essays’ ‘It was very useful, I now feel I have a better understanding of essay planning and writing’ In 2016 -17, we had 262 attendees at our academic skills workshops This academic year, we have had 682 attendees at our academic skills workshops

PEER MENTORING Constructive Feedback Empathy Inspiring Relationship Leadership Management Students supporting students on the same/similar courses, through regular one-to-one meetings

PEER MENTORING ‘I have found that having someone who has been through the same experience as me extremely useful. My mentor has given me a sense of what to expect at university and how organised we should be in terms of time management and revision’ - Mentee ‘Mentoring at UWL has given me the opportunity to reflect on my own knowledge and learning, and how I communicate this. I have developed my communication skills, I have learned to respect other people's priorities and opinions and work from their point of view, as opposed to my own. I have found mentoring very rewarding’ - Mentor Current pairings 43, growth of 15 from last year, trained over 100 students

WHAT’S IN THEIR TOOLBOX NOW? Communication Self Time Skills Awareness Management Academic Active Feedback As Confidence Listening Feed-forward Academic Independence Academic Critically Reinforcing Literacy Thinking Knowledge Empathy Inspiring Relationship Leadership Management Action Planning Constructive Feedback Initiative

HOW WE CAN WORK TOGETHER…