Creating a Digital Workforce with Robotic Process Automation

Creating a Digital Workforce with Robotic Process Automation Anthony Yung, Senior Systems Engineer

Big relevant change in the world: the digital revolution 2

Digital revolution set to impact the office worker Data files Citrix Websites, Portals Email Legacy systems (AS 400, Mainframe) Excel Enterprise Systems (SAP, Oracle) Digital documents Databases

New digital workforce - robotic process automation “ Robotic process automation (RPA) is the application of technology that automates workflow processes, primarily for administrative work. RPA software can help automate large volumes of digital manualprocessing work. ”

The long-tail of automation use cases Process value Core business processes • Highly specialized IT systems (ERP, CRM) Vital for business • Specialized software (e. g. BPMS) Robotic process automation Operational processes • All manual – outsourced or employees • Lots of integration touch points Degree of specialization and deployment

Progression of the Digital Workforce Present IRPA Thinking Smartest RPA Smarter Smart Analyzing & processing data Integrated into other business process platforms Aggregate data Consolidate access to data Update systems RPA connects to analytics, multi-channel capture, process automation, machine learning, business rules, enterprise search, NLP Understanding customers Complete transactions • Consider complexity & maintaining • Use cases require understanding • Higher risk Acting

The Kofax Kapow solution Automate any business activity involving users, data & systems Automate the acquisition and integration of information Create a single view of multiple data sources Automate processes by replicating actions of a user Transform data into valuable information

The new digital workforce: software robots performing manual tasks Data files Citrix Email Attended & Unattended Websites, Portals Legacy systems (AS 400, Mainframe) Excel Enterprise Systems (SAP, Oracle) Digital documents Databases

The benefits of robotic process automation Kapow Benefits 25 -50% cost savings Consistency Reliability One robot can do the work of several FTEs Accuracy Audit trail Increases staff productivity, service levels and capacity by 35 -50% Productivity Cost savings Delivers consistent 100% accurate data Elasticity Better employee satisfaction Deloitte, Forrester, Cognizant

How RPA is being leveraged Web Robots: Data Collection Process Robots - Automate Manual Business Process Activities Banking • Equity research • Compliance and risk management Information & Services Provider • Data aggregation • Screening and risk management services Retail, Travel • Competitive intelligence and price monitoring • Brand monitoring and fraud protection Banking • • Mortgage lending Compliance reporting Customer service Client onboarding (KYC/CDD) Cross-Industry • Finance and accounting • Sales operations Manufacturing Logistics • Order scheduling and tracking • Invoicing and credit • Supply chain automation • Inventory Tracking and collections • Researching loads Processing • Pricing & Procurement Healthcare • Patient eligibility • Physician credentialing • Customer service Insurance • Claims processing • Compliance reporting • Customer service Shared Services Groups, Business Process Outsourcing (BPO)

Kapow intelligent bots part of a broader solution offering Insurance Financial services Government Healthcare Retail Manufacturing Education Business process outsourcing Mobile Multichannel capture Extraction & verification Capture information Case management Workflow & process automation Automate processes Content management Search Manage content Customer communication management e. Signature & signature verification Transact digitally Analytics Robotics

Banking Use Case: Customer Due Diligence © Kofax. All rights reserved. 12

Story: Customer Due Diligence process

New Customer – Review Results © Kofax. All rights reserved. 14

How it works behind the scenes © Kofax. All rights reserved. 15

Kapow Design Studio – no coding approach Workflow Design Integrated Browser Full XML / HTML Control Real-time Development & Testing 16

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