CRCsCRPs Sound Communication And Interpersonal Skills CIS Essential

“CRCs/CRPs: Sound Communication And Interpersonal Skills (CIS) Essential For Success” CRCS Forum Lee Kong Chian School of Medicine Singapore, 14 September 2018 Dr. Aamir Shaikh Founder, Assansa CRCS Forum _Sound CIS _SG 14 Sep 2018

Clinical Research (CR) CR Professional (CRP) / CR Coordinator (CRC) A Clinical Research Professional (CRP) is involved in one or more aspects of Clinical Research / Clinical Trials (GCP), and functions as a clinical investigator, sub-investigator, clinical researcher, research nurse, administrator, Coordinator (CRC), consultant, or educator in clinical research/trial management. CRCS Forum _Sound CIS _SG 14 Sep 2018

Clinical Research (CR) – A Complex Human Endeavour CR Professional (CRP) / CR Coordinator (CRC) A Clinical Research Professional (CRP) is involved in one or more aspects of Clinical Research / Clinical Trials (GCP), and functions as a clinical investigator, sub-investigator, clinical researcher, research nurse, administrator, Coordinator (CRC), consultant, or educator in clinical research/trial management. CR is, above all, a complex human endeavor! The diverse CR Stakeholders have their own expectation, interest, and perceptions of CR…. CRCS Forum _Sound CIS _SG 14 Sep 2018

CR Is Above All A Human Endeavour Every CR Stakeholder Has Own Expectation, Interest, And Perceptions. These Need To Be Aligned As Feasible And Judiciously Managed…. Managing Perceptions, and Aligning Expectations is Vital… …. . As is Ensuring the Rights and Well Being of CR Participants… CRCS Forum _Sound CIS _SG 14 Sep 2018

Clinical Research Considerations And Dilemmas Requires Sound CIS from CRCs/CRPs Scientific Medical Ethical / Moral Commercial Regulatory Socio. Economic Study - Specific Others CRCS Forum _Sound CIS _SG 14 Sep 2018

Communication And Interpersonal Skills (CIS) Communication and Interpersonal skills (CIS) are the skills that a person uses to communicate, interact with, and relate with other people. CIS are sometimes also referred to as people skills or soft skills (personally, I think they are the hard skills). The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability to operate within business organizations through social communication and interactions with internal and external stakeholders. These skills include …. CRCS Forum _Sound CIS _SG 14 Sep 2018

Sound CIS - Core CIS Include… Sound – Effective, Thorough, Wholesome Clear Speaking Active Listening Team Working Problem Solving Conflict Resolution Negotiating Empathy Others…. CRCS Forum _Sound CIS _SG 14 Sep 2018

Illustrative Sound CIS – Essential For Success Sample Role Profile – CRC/CRP Personal Attributes: 1. Organized and detail-oriented. 2. Strong motivator/communicator in a compact clinical team working with aggressive timelines. 3. Good communication/negotiation skills with clinical investigators, sponsors, and academic thought leaders; professional demeanor. 4. Advanced written, oral, and interpersonal communication skills including proficient knowledge of medical terminology. 5. Strong Computer skills (MS Office products) 6. Ability to multi-task - Strong prioritization and organizational skills. 7. Strong problem solving skills 8. Others CRCS Forum _Sound CIS _SG 14 Sep 2018

Let’s do an exercise…. . and talk Cultivating Core CIS Competencies And Mindset CRCS Forum _Sound CIS _SG 14 Sep 2018

CRC/CRP - Cultivating Core CIS Competencies And Mindset I Chose To Be A CRP/CRC. . . Success To “Me” Is? My Personal Mission Statement (PMS)… My Personal Development Plan (PDP)…(CIS) Core Competencies Mindset “Self-reflection is the school of wisdom” Baltasar Gracian, 1601 -58, Spanish philosopher CRCS Forum _Sound CIS _SG 14 Sep 2018 Current Enduring Values Principles and Values and Beliefs JD / Role Competencies Objectives, Tasks, Competencies and Skills Competencies, and Skills PMS Learning And PDP Growth Deliverables PDP PMS PDP Future goals, Future Direction Future goals, aspirations , Goals and Aspirations and direction

CRP/CRC - Cultivating Core CIS Competencies And Mindset C - Clinical Research “Monitor/Coordinator” (Level 1 - Group Exercise(s) Discussion, Critique, Reflection, Learning Basic CIS) Ø Qualification/Work-experience Ø Technical/Professional Competency Ø Independence and Team work R - Relationship Builder/Manager (Level 2 – Advanced CIS) Ø Level 1 + Ø Subject Matter Expert Ø Emotional Intelligence P/C – People Connector (Level 3 – CIS Expertise) Ø Level 2+ Ø Human Connect - Impacting and Influencing Ø “Connecting the Dots” – Ambassador/Advocate CRCS Forum _Sound CIS _SG 14 Sep 2018 Career Growth - Future Managerial/ Leadership Potential ?

February 2017 CRCS Forum _Sound CIS _SG 14 Sep 2018

Success As A CRC/CRP “Challenging And Gratifying” Requires Both, Will And Ability… Requires Empathy… CRCS Forum _Sound CIS _SG 14 Sep 2018

Group Interaction Discussion, Critique, Reflection, Learning Open For Discussion – Q&A CRCS Forum _Sound CIS _SG 14 Sep 2018

Thank You! Share Information and Knowledge! Support Open Access! CRCS Forum _Sound CIS _SG 14 Sep 2018

CRCS Forum 2018 – Talk Synopsis Theme/Title: “CRCs/CRPs: Sound Communication And Interpersonal Skills (CIS) Essential For Success” “CRCs/CRPs have a vital role and responsibility towards successful Clinical Research (CR) conduct. CR is, above all, a human endeavor, and the diverse CR Stakeholders have their own expectation, interest, and perceptions of CR. These need to be aligned as feasible and judiciously managed. Successful outcomes are greatly facilitated if all stakeholders involved, including the CRCs/CRPs develop and utilize Sound Communication And Interpersonal Skills (CIS). These CIS are the skills that people use to communicate, interact with, and relate with other people. Thus, although CIS are also referred to as people skills or soft skills, in reality they are often the hard skills, which need to be cultivated. These CIS include Clear Communication, Active Listening, Giving and Receiving Feedback, Negotiation, Problem-solving, Assertiveness, Conflict Resolution, Working In and Leading Teams, and others. Cultivating these CIS will help craft sound CRCs/CRPs, and help facilitate “successful” CR outcomes - these CIS are thereby essential for success. CRCS Forum _Sound CIS _SG 14 Sep 2018

Dr. Aamir Shaikh Founder, Assansa Dr. Aamir Shaikh, Founder Assansa. 34, Mehr Naz, Cuffe Parade, Mumbai 400005, India; +91 -9820802439; aamirshaikh@assansa. com Dr. Aamir Shaikh obtained his graduate medical degree (MBBS) in 1993, his post-graduate Diploma in Pharmaceutical Business Management (DPBM) in 1995, and his post-graduate medical degree (MD Pharmacology) in 1997. He began his career as a “Pharmaceutical Physician” with Pfizer India Medical in 1998, and over the next decade, successfully delivered in positions of increasing responsibility and leadership, culminating in his role as Director, Medical Affairs & Research, Pfizer India. In 2007, Aamir moved on from Pfizer to found Assansa, his own Health Care Consultancy. Assansa specializes in designing and delivering Professional Development Programs for industry and academia in the health care related domains of Pharmaceutical Medicine; Medical / Clinical Research, Education & Practice; and Leadership Development. Aamir is currently also Course Director, Diploma in Clinical Research, Dept. of Life Sciences & Biochemistry, St. Xavier’s College, Mumbai, India. Aamir’s ongoing purpose and endeavor is “Helping Health Care Professionals Grow. ” CRCS Forum _Sound CIS _SG 14 Sep 2018