CRC Interactive Voice Response System Interactive Surveys Gathering

CRC Interactive Voice Response System Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource (Carlos Orozco, BS - Clinical Research Center Informatics) April 29, 2011

CRC Interactive Voice Response System Why? • Facilitate traditional telephone data collection Leverage labor intensive tasks with the use of IVRs

CRC Interactive Voice Response System Background • NIH & NIMH Awarded over 1 Million in grants to Tele. Sage to develop IVR based on IRT

CRC Interactive Voice Response System Tele. Sage has developed its survey software products with the help of National Institutes of Health innovative technology grants as well as capital investment from other parties.

CRC Interactive Voice Response System Advantages • • • Fully automated surveys From simple to complex branching logic Simple design & implementation 4 Week average project cycle from design to implementation Inbound & Outbound call support Live call forwarding/transfer Custom voice prompts My. SQL database backend Data retrieval using REDCap Over two years of IVR programming & design experience

CRC Interactive Voice Response System Sample IVR Applications • • Longitudinal studies Satisfaction or follow-up surveys Applicant screening Study hotline

CRC Interactive Voice Response System Design Template

CRC Interactive Voice Response System Call Schedule

CRC Interactive Voice Response System Workflow Complete design template * Review with CRC Informatics * Implement modifications/corrections * Test project is built & tested * Implement modification/corrections * Test new modification * Project is moved to production status

CRC Interactive Voice Response System How do I request access to the resource? • Contact Carlos Orozco @ 3 -2144 (carlos. orozco@vanderbilt. edu) http: //www. mc. vanderbilt. edu/crc/informatics

CRC Interactive Voice Response System LIVE DEMO