CRANE SERVICE SERVICE WHY KONECRANES LIFECYCLE CARE IN

CRANE SERVICE

SERVICE WHY KONECRANES? LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT SERVICE FOR ALL MAKES We provide specialized maintenance services and spare parts for all types and makes of industrial cranes, hoists, machine tools, and port equipment -- from a single piece of equipment to entire operations. Our objective is to improve the safety and productivity of our customers’ operations. LEARN MORE

SERVICE WHY KONECRANES? LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT WHY KONECRANES? SAFETY CULTURE AND RECORD At Konecranes there is no job so important and no service so urgent that we cannot take the time to perform our work safely and correctly. CUSTOMER FOCUS We have a deep understanding of our customers’ processes and operations. COMPREHENSIVE OFFERING CUSTOMER PROXIMITY We have a comprehensive offering of service programs and products that are tailored to meet our customers’ needs. Whether around the corner or around the globe, our customer proximity is made possible with a large and extensive service network of professionals. PEOPLE As the industry leader, we attract the best people; our commitment to growth and development retains them. KNOWLEDGE Most comprehensive technical training and certification programs backed by a worldclass technical support network. EXPERIENCE Industry leading OEM with over 100 years of experience and over 450, 000 pieces of equipment under maintenance agreement. TECHNOLOGY Industry leader in R&D with a proven track record with innovative products and services. Pioneer in Smart Technologies.

SERVICE WHY KONECRANES? LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT LIFECYCLE CARE Lifecycle Care is a systematic, consistent, comprehensive and professional approach to maintenance, supported by world-class tools and processes. Highest Lifecycle Value results from maximizing the productivity of uptime in addition to minimizing the cost of downtime. We believe merely keeping your cranes running is not sufficient. We must also help you achieve the highest productivity during every shift. NEW EQUIPMENT WATCH THE LIFECYCLE CARE VIDEO

SERVICE WHY KONECRANES? LIFECYCLE CARE NEW EQUIPMENT For providing new or replacement equipment. • • Workstation lifting systems CLX chain hoist CXT wire rope hoist Industrial and engineered cranes INSPECTIONS & PREVENTIVE MAINTENANCE LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE IN REAL TIME INSPECTIONS AND PREVENTIVE MAINTENANCE Identify risks and improvement opportunities, and support compliance with regulations and standards. ● Preventive maintenance inspections (MAINMAN) ● � Country-specific inspections (periodic and frequent) ● Routine maintenance ● Remote monitoring ● CARE Program � CONDITION Program CORRECTIVE MAINTENANCE AND RETROFITS PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE CORRECTIVE MAINTEANCE AND RETROFITS Address safety and productivity issues and capitalize on improvement opportunities. • • • Planned repairs On-call service Spare parts and rebuilds Hoist replacement Radio remote LED lights CONSULTATION SERVICES LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE CONSULTATION SERVICES Guide decision making and uncover critical issues, using advanced technology and trained specialists when a deeper look at a crane and its components is required. • • • Critical components assessment Crane and runway geometrics Crane reliability studies Compliance Gap Analysis Operator training MODERNIZATION SERVICES LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE MODERNIZATION SERVICES Prolong the economic service life of equipment and achieve increased capacity, speed, duty or load control. • • Capacity, speed or duty uprate Trolley replacement Controls Operator cabs LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE CONNECTING DATA, MACHINES AND PEOPLE TO DELIVER LIFECYCLE CARE IN REAL TIME In order to deliver Lifecycle Care in Real Time, we use the Industrial Internet, connecting data, machines and people. We bring together usage and maintenance data and combine it with our knowledge and experience, providing insights that allow our customers to optimize their maintenance operations and activities. CONNECT – MOBILE ENABLED TECHNICIANS LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? CONNECT LIFECYCLE CARE In the field, our mobile-enabled inspectors and technicians enter inspection and maintenance data following the Risk and Recommendation Method, using our proprietary MAINMAN software. They can access maintenance history, equipment usage and operating information and look up spare parts and manuals. CONNECT – TRUCONNECT REMOTE MONITORING LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? CONNECT LIFECYCLE CARE TRUCONNECT Remote Monitoring uses sensors to gather usage data—running time, motor starts, work cycles and brake condition. Alerts are notifications, by text or email, of events such as hoist overloads, emergency stops and overtemperatures. CONNECT – TRUCONNECT REMOTE SUPPORT LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? CONNECT LIFECYCLE CARE TRUCONNECT Remote Support provides 24/7 access to a global network of crane experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime. GET INSIGHTS – YOURKONECRANES. COM LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? GET INSIGHTS LIFECYCLE CARE Customers have access to your. KONECRANES. com, our customer portal. Usage data, maintenance data and asset details are linked, giving a transparent view of events and activities over any selected time interval. GET INSIGHTS – DATA LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? GET INSIGHTS LIFECYCLE CARE Aggregated data can be viewed, analyzed and shared quickly, for a single asset or an entire fleet. Insights can be drawn by observing anomalies, patterns and trends, helping users make fact-based decisions. GET INSIGHTS – ANOMALIES LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? GET INSIGHTS LIFECYCLE CARE Anomalies can show up as faults, such as overloads. These events are considered abnormal and should be addressed promptly as they occur. Knowing when an overload occurs is the first step in identifying its cause. GET INSIGHTS – PATTERNS LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? GET INSIGHTS LIFECYCLE CARE Patterns help reveal relationships between variables. For example, overload or emergency stop alerts or excessive starts may indicate the need for operator training aimed at reducing human-error downtime and the risk of safety incidents. Recurring motor overheats may indicate needed changes in equipment or process. GET INSIGHTS – TRENDS LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? GET INSIGHTS LIFECYCLE CARE The study of trends can help prioritize corrective action and investments. Analyzing data behavior over time supports the development of predictive maintenance. OPTIMIZE LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE OPTIMIZE Our consultative approach can help guide your decision-making. We take time to share our findings, provide recommendations and discuss how each action can optimize various aspects of your operations and maintenance. • • Regulatory compliance Record keeping Maintenance planning and prioritization Spare parts supply Equipment utilization Operator training Capital expenditure planning and justification LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? CARE PREVENTIVE MAINTENANCE PROGRAM LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE PREVENTIVE MAINTENANCE PROGRAM The CARE Preventive Maintenance Program is our most popular service offering. It has been designed to improve your equipment safety and productivity through the systematic application of preventive maintenance inspections, routine maintenance, our proprietary Risk and Recommendation Method, and remotemonitoring technology, where available. When combined with corrective maintenance, retrofits and consultation services, lifecycle value is maximized. CONDITION INSPECTION PROGRAM LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE CONDITION INSPECTION PROGRAM The CONDITION Inspection Program is designed to help you comply with local statutory requirements and support your in-house maintenance. These inspections provide accurate information on deficiencies and violations as defined by regulations and our own experience. Trained and qualified professionals perform the inspections. The CONDITION Program gives you access to our inspection expertise with online reporting and allows you to try our other services as needed. IF YOU NEED JUST THE BASICS LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE IF YOU NEED JUST THE BASICS CONTACT is our most basic on-demand service, typically for emergency repairs, spare parts, breakdown response and other ad hoc needs. BEYOND PREVENTIVE MAINTENANCE LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE BEYOND PREVENTIVE MAINTENANCE If you're looking for a more comprehensive service agreement that goes beyond preventive maintenance, we have the COMMITMENT Maintenance Program and the COMPLETE Maintenance and Operations Program. LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT CUSTOMER PORTAL Customers with a maintenance agreement have access to your. KONECRANES. com, our cloud-based customer portal. Usage data, maintenance data and asset details are linked, giving a transparent view of events and activities over any selected time interval. Aggregated data can be viewed, analyzed and shared quickly, for a single asset or an entire fleet. Insights can be drawn by observing anomalies, patterns and trends, helping users make informed maintenance decisions. LEARN MORE TRUCONNECT DATA

SERVICE WHY KONECRANES? LIFECYCLE CARE TRUCONNECT DATA Remote Monitoring usage data can be viewed by fleet or a single piece of equipment. A summary view allows you to easily filter by date. Easy-to-read graphs show running hours, hoist motor starts, hoist overloads, emergency stops and over-temperatures. You can also see an estimation of remaining service life, or design working period (DWP). REPORTS AND REQUESTS LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE REPORTS AND REQUESTS Additionally, you can access inspection and service reports, service schedules, maintenance histories, asset lists, service spend agreement details. You can also use your. KONECRANES to initiate service requests. LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? INSPECTIONS AND PREVENTIVE MAINTENANCE • MAINMAN Planned Maintenance • MAINMAN Assessment • Preventive Maintenance Inspections • Routine Maintenance • Compliance Inspections CORRECTIVE MAINTENANCE AND RETROFITS • Hoist and Crane Repair • Wire Rope Hoist and Electric Chain Hoist Replacement • Retrofits – Control. Pro, Inverter, LED Lighting, Radio Remote Controls • Smart Features CONSULTATION SERVICES LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? CONSULTATION SERVICES • Rail. Q Runway Survey • Crane. Q Crane Geometric Survey • Rope. Q Magnetic Rope Inspection • Crane Reliability Study • Gear Case Inspection • Coupling Inspection • Hook/Shank Inspection • Below-the-Hook Inspection • Design Life Analysis • Steel Structure Analysis • Rope Analysis • Hook Analysis • Crane Operator Training MODERNIZATIONS, PARTS, TRUCONNECT LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? MODERNIZATIONS • Hoist, Trolley and Crane Upgrades • Control Upgrades PARTS • Genuine Konecranes Parts • Parts for Any Brand • Equivalent Parts • Performance Parts • Reverse Engineering • Rebuilds • Crane Parts Manufacturing TRUCONNECT • Remote Monitoring • Remote Support LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT

SERVICE WHY KONECRANES? LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL PRODUCTS CONTACT VISIT KONECRANES. COM Contact Konecranes to learn more about crane service. CONTACT US FOLLOW US LINKEDIN TWITTER YOUTUBE Konecranes is a world-leading group of Lifting Businesses™ offering lifting equipment and services that improve productivity in a wide variety of industries. The company is listed on Nasdaq Helsinki Ltd (symbol: KCR 1 V). With approximately 12, 000 employees at 600 locations in nearly 50 countries we have the resources, technology and determination to deliver on the promise of Lifting Businesses™. © 2016 Konecranes. All rights reserved. ‘Konecranes’, ‘Lifting Businesses’, , TRUCONNECT, CXT, are either registered trademarks or trademarks of Konecranes Global Corporation.