CR 71010 CRM Billing SAP CRM 7 0

CR 71010 -CRM Billing SAP CRM 7. 0 ãIndia SAP Co. E, Slide 1

CRM-2007 – Billing System Landscape ãIndia SAP Co. E, Slide 2

CRM & R 3 Billing for CRM & R 3 Transactions Prepare. Me 1 Tell. Me 2 5 ãIndia SAP Co. E, Slide 3 3 Show. Me 4 Let. Me Help. Me

CRM & R 3 Billing for CRM & R 3 Transactions Prepare. Me 1 Tell. Me 2 5 ãIndia SAP Co. E, Slide 4 3 Show. Me 4 Let. Me Help. Me

Purpose Billing is an essential part of Sales and Service processes. Billing comprises the collection of billable items in the billing due list and the functionality to invoice this data, producing billing documents that are transferred to accounting. On time, Accurate and Effective Billing process , ensure good financial health of an Enterprise. ãIndia SAP Co. E, Slide 5

Use The Billing function can handle generating invoices (Normal, Corrections & Cancellation invoices, Debit & Credit Memos) for Order and Delivery related transactions. This results in on time payment collections and also in settlement of customers’ grievances. You can use CRM Billing to combine Service order items and Sales order items in the invoices. This simplifies communication with your customers. Billing due list ãIndia SAP Co. E, Slide 6 Billing documents

Challenges Receiving timely payment from customers for delivered products and services as well crediting the customers for their claims, are increasingly critical to revenue, profitability and customer loyalty. This is especially true in environments where competition is intense, costs are rising and margins are dwindling. By deploying technology such as Integrating ERP packages, legacy systems, On line Billing intimation and collection options through Internet , mobile devices, leading companies around the world are dramatically improving service capabilities, competitive differentiation and corporate performance. ãIndia SAP Co. E, Slide 7

CRM & R 3 Billing for CRM & R 3 Transactions Prepare. Me 1 Tell. Me 2 5 ãIndia SAP Co. E, Slide 8 3 Show. Me 4 Let. Me Help. Me

Billing Process Overview l The whole billing process comprises three major steps . l Input Processing ãIndia SAP Co. E, Slide 9

• Billing Process ãIndia SAP Co. E, Slide 10

Billing Execution ãIndia SAP Co. E, Slide 11

• Output Processing ãIndia SAP Co. E, Slide 12

Billing Options: Billing Plans ãIndia SAP Co. E, Slide 13

Billing Process Overview • The process flow for creating and issuing invoices using the CRM Billing can be divided into four sub-processes: – – • • • Input Processing Billing Cancellation Output Processing During Input Processing, CRM Billing takes over billing-relevant items from different business transactions and saves them as billing due list items. As of CRM Release 5. 0, you can use an external interface to copy data from non. SAP systems to the CRM Billing due list. It supports the formats IDoc; XML SOAP via HTTP; XML via SAP Net. Weaver Exchange Infrastructure. From the billing due list, you can process both single and collective billing from billing due list items and also trigger these to run in the background. During billing, related billing due list items are also grouped together as far as possible from different CRM business transactions and transferred to a joint billing document. You cancel individual billing documents and also execute collective cancellations. The system transfers information on cancellations automatically to Financial Accounting. Output processing is made up of invoice output, the transfer to SAP Financial Accounting and retrieval for SAP BW. You can choose from different output media (for example, print, fax or email) for invoice output, although output takes place using SAP Smart Forms. The ledger posting of billing data takes place either in SAP FI-A/R or in SAP FI-CA. CRM Billing provides all relevant billing data for the SAP Business Warehouse for statistical reporting. ãIndia SAP Co. E, Slide 14

CRM Billing Imp Concepts Billing Unit • The billing unit is the organization in a company that handles the billing processes for the business partners involved in the sale. • Its tasks include, among others, receiving and handling complaints. • In the invoicing process it is used, among other things, to select billing request items and it effectively determines grouping in invoicing. • In Intercompany Billing scenario also it plays important role. Convergent billing: Convergent billing is the integration of all service charges onto a single customer invoice e. g. Many Service confirmations billed together. ãIndia SAP Co. E, Slide 15

CRM Billing Imp Concepts : Billing Relevance • The billing relevance defined at item level in the business transaction drives the billing process. – It controls: • When billing data is transferred to the billing due list (for example, after saving or in the case of a specific status) • Whether the transaction or the delivery triggers billing • Where billing takes place: either within CRM or R/3 SD – In transaction-related billing, the business transaction provides all data necessary for billing • Selection of billing due items via transaction number • Used, for example, for service orders and contracts – In delivery-related billing, a combination of delivery and transaction data feed the billing process • Selection of billing due items via delivery number • Used, for example, for sales orders ãIndia SAP Co. E, Slide 16

CRM Billing - Master Data & Services • • CRM Billing uses existing master data entities for: – Business partners – Prices/conditions – Organisational units – Products Services used by CRM Billing are: – Partner Processing – Pricing – Text Processing – Action Processing: Printing and other output actions by using the Post Processing Framework (PPF) – Transfer to accounting (FI-A/R and FI-CA) – BW adapter ãIndia SAP Co. E, Slide 17

CRM Billing – Pre-Requisites • General : Number Range, Master Data, Pricing Procedure, Tax configuration, Middleware, G/L setting, No Billing Block, Billing Type, Billing Relevance Item Category and Copy Control etc. should have been maintained • For CRM Billing : For Service Items the status should be confirmed, For Billing Plan the due date must be due For Delivery related CRM Billing , PGI should have been done and the relevant status must be updated in CRM • For Delivery related R 3 Billing for CRM Orders: Order should pass correctly from CRM to R 3 PGI should have been done. ãIndia SAP Co. E, Slide 18

Key Billing Functionality available in CRM 7. 0 – Transaction-related and delivery-related billing – Complete integration with preceding processes (business transactions and deliveries) – Complete integration with SAP Financials – Provision for SAP Business Intelligence – Billing of Complaints (Credit / Debit memos) – Cancellation – Direct billing – Milestone billing and Periodic Billing Plan – Intercompany processing – Supplementary invoices – Invoice split – Differential invoicing – Support of foreign trade processes (e. g. GTS, Extrastat, Intrastat Reports) – External interface for billing due list – Individual configuration of billing application ãIndia SAP Co. E, Slide 19

Example: Delivery-Related CRM Billing Flow SAP CRM Billing 1 9 Sales order Invoice Product Quantity Book 12 pc. 2 a 8 Billing due list 6 2 4 7 SAP R/3 Sales order ãIndia SAP Co. E, Slide 20 3 5 Delivery Goods Issue

Example: Service Process CRM Billing Flow • Prerequisites: The service process has the status Released. You have made the settings necessary for copying control and have entered the date type SRVC_ACTUAL (start of work/end of work) in the date profile. ãIndia SAP Co. E, Slide 21

CRM Billing Confirmation without Service Process Order : • Example: A customer asks a service employee, who is on site due to another order, to perform a repair. Because the device failed only an hour ago and therefore, the customer has not yet reported the problem, there is no existing service process from which the confirmation can occur. In this case, the service employee can perform the repair and subsequently create a confirmation. In this way, the working time and spare parts required for the repair can be invoiced to the customer. ãIndia SAP Co. E, Slide 22

Amount Allocation to CO for Service Order ãIndia SAP Co. E, Slide 23

Example: Service Plan Billing Flow SAP CRM Billing 1 Service order Service Quantity Support 100 hr/pm On Billing Due Date ãIndia SAP Co. E, Slide 24 Invoice 2 8 Billing due list

Billing Plan – Example: Periodic Billing • You can see the billing plan in a business transaction on the billing plan tab page. – The system creates billing due list entries for every billing request item from the billing plan. – Once the billing date of a billing request item (BRI) is reached, the system creates a billing document. Invoice 1 Service Contract Miller Inc. 31. Jan. 2. 000 USD Sold-to party: Miller Inc. Billing plan: Periodic billing Validity period: Jan. - March Billing date: End of month Billing request items (BRI): 31. Jan. 2. 000 USD 28. Feb. 2. 000 USD 31. Mar. 2. 000 USD ãIndia SAP Co. E, Slide 25 Invoice 2 Billing Due List Entries Miller Inc. 28. Feb. 2. 000 USD Invoice 3 Miller Inc. 31. Mar. 2. 000 USD

Billing Plan- Periodic & Milestone Billing • A billing plan is a schedule of individual billing dates for a product or a service. – Periodic billing: • Bills the same amount at regular intervals • Can be used, for example, for maintenance or leasing contracts 31. Jan. 28. Feb. 31. Mar. 2. 000 USD – Milestone billing: • Bills different amounts on predefined dates • Can be used for items in high-value projects or long-term projects (for example, plant engineering and construction) 1 st milestone 2 nd milestone Final invoice ãIndia SAP Co. E, Slide 26 1. April 20% 31. Mai 40% 30. June 40% 2. 000 USD 4. 000 USD

Supplementary Invoice – The system creates an additional entry in the billing due list, if a partner with the partner function “bill-to party (supplementary invoice)” exists in the original transaction. This scenario is useful for example when one may be required to send a copy of invoice to Group company – another Bill to Party showing only Product Price without Freight, Tax and other charges-with NO Posting to FI being done. – The system carries out a partner determination for the copied item. – The system carries out pricing for the copied item. – Only the customer invoice is provided to Financial accounting for further processing Service order Bill-to party: Miller Inc. Bill-to party supplementary invoice: SLC Inc. ãIndia SAP Co. E, Slide 27 Invoice 1 Miller Inc. 1. 200 USD Financial accounting Invoice 2 SLC Inc. 1. 100 USD Financial accounting

Invoice Split Using Conditions • You can split the net value of an item into two invoices. Order Invoice 1 Price 100 USD Financial accounting Price: 100 USD Freight: 20 USD Invoice 2 Freight 20 USD Financial accounting – The invoice split is triggered by the condition type and by a flag in the business partner master data (payer). – The system then creates an additional entry in the billing due list. – The invoices are handled separately in all following processes. ãIndia SAP Co. E, Slide 28

Differential Invoicing Differential invoicing allows invoice corrections to be generated from complaints. A value or quantity change in a complaint can trigger the creation of a correction document. Invoice 1 (Original Invc) Product 1 10 pc 1000 USD Complaint Product 1 8 pc 800 USD Differential Invoice Shortage Complaint Quantity 8 Received Product 1 8 pc 800 USD Product 1 10 pc -1000 USD -200 USD Original Invoice Quantity Credited back in Full Received Quantity is Charged ãIndia SAP Co. E, Slide 29

Direct Billing • Via direct billing, a billing document can be created directly, without the intermediate step of initiating billing via the billing due list: – Direct billing is triggered by a flag in the business partner master data (payer) – Incomplete or blocked due list items are excluded from direct billing – If an error during billing occurs, the item can be found in the billing due list – You can also use a Business Add-In (BAd. I) to trigger direct billing ãIndia SAP Co. E, Slide 30

Intercompany Billing Flow Intercompany billing: A process for internal invoicing in the case that the sales organization and the delivering organization of an enterprise belong to independent accounting units. This happens mostly in delivery related billing, but can happen in service related billing also where actual service is rendered by sister company for Service Order created by sister company. Sales org. Germany Intercompany invoice Company Germany Company US Order Customer invoice ãIndia SAP Co. E, Slide 31 Delivery plant New York Customer Delivery

Information on Intercompany Billing Use You use intercompany billing if both of the following apply: 1. 2. A product/ service is delivered by a unit other than the seller. The seller and supplier of a product are in the same enterprise group, but in different Company Codes – Intercompany billing enables the supplier to bill the seller in the above scenario. – The system automatically recognizes a case of intercompany billing when a supplier is entered in the order that has a different company code from the seller. ãIndia SAP Co. E, Slide 32

Intercompany Processing – Characteristics – System automatically determines whether vendor belongs to different billing organization than sales organization – Supports transaction and delivery-related intercompany processing – Creates two or several billing due list items: one for customer invoice and one or more for intercompany invoice(s) – Within direct delivery billing, integration with controlling provides determination for the profit center of the delivering party, and booking of cost of goods issued and revenue to new accounts. – During the creation of a billing due list entry for an intercompany invoice, prices and partners are redetermined. ãIndia SAP Co. E, Slide 33

Multi-Level Intercompany Billing Multi-level intercompany billing: For a given intercompany-relevant transaction, a chain of intercompany billing documents is derived to allow a general multi-level intercompany process. Customer Order Customer invoice Sales org. Germany Company Germany ãIndia SAP Co. E, Slide 34 Intercompany invoice 2 Company holding Paris Delivery Intercompany invoice 1 Delivery plant New York Company US

Cancellation of Billing Documents • In order to reverse the billing process you cancel billing documents. The system does the following: • Changes the billing document (status: canceled) • Generates cancellation document (to reverse postings in FI) • Creates new entries in billing due list Billing document Cancellation document Status: canceled Billing due list entries ãIndia SAP Co. E, Slide 35 Financial accounting

External Due List Interface – The external due list interface is a XIF interface for the billing due list. – The interface can be used to transfer external data to the CRM billing due list (for example, transfer of items to be billed from an external order entry or delivery system). ãIndia SAP Co. E, Slide 36

Integration with SAP Financials • The system transfers billing documents to SAP FI in order to post them as open items. • Features are: – Status and error handling in billing documents to control transfer to accounting – Possibility to separate the creation of a billing document from its transfer to accounting – Flexible account determination, either based on single mapping table or on condition technique – Can be connected either to SAP R/3 FI-A/R or SAP R/3 FI-CA – Sales transactions transfer the controlling attributes and planned values (incoming sales orders), whereas billing transfers the actual values (sales volume) to SAP R/3 FI-CO – Middleware controls the connection between billing and accounting ãIndia SAP Co. E, Slide 37

Differences between Billing in CRM vs. ERP • • • CRM: Convergent billing based on collected items CRM: Import of external billing relevant data CRM: Multi-level inter-company billing (Spare-Parts Scenario) CRM: Supplementary invoicing (via partner based derivation) CRM: Condition split CRM: Flexible Billing application generation to streamline performance ERP: Editable header conditions e. g. Freight Conditions ERP: Display of archived billing documents ERP: Standard payment card support ERP: Enhanced Revenue recognition support ERP: Down payment support ãIndia SAP Co. E, Slide 38

CRM & R 3 Billing for CRM & R 3 Transactions Prepare. Me 1 Tell. Me 2 3 Show. Me 4 Let. Me 5 ãIndia SAP Co. E, Slide 39 Help. Me

Configuration of Billing Applications • You can configure your billing application and adapt it to your needs by activating additional features, such as: n n n n n Advanced item category determination Enhanced account determination XIF connection (inbound processing) CRM integration to contract accounting (FI-CA) Supplementary invoice Invoice split using conditions Multilevel intercompany billing Foreign trade connection (GTS) Enhanced attributes for pricing Localization (country-specific functions) ãIndia SAP Co. E, Slide 40

Customizing Settings for Billing • The following customizing settings are necessary: – Define settings for basic functions/services used by CRM Billing: • Settings for pricing (pricing procedure) • Settings for partner processing (partner-determination procedure) • Settings for action processing (action profile) • Settings for text processing (text-determination procedure) – Define number ranges for billing documents and collective runs – Define billing units and assign them to sales/service organizations – Define the billing relevance of transaction item categories – Define billing types – Define item categories for billing – Make settings for item category determination in billing – Make settings for all additional functions you want to use (for example, intercompany billing and supplementary invoice) ãIndia SAP Co. E, Slide 41

CRM Billing: “Native” Customizing l CRM Billing “native” customizing l Number Ranges l Item Categories l Billing types l Item Category Determination ãIndia SAP Co. E, Slide 42

CRM Billing: “Native” Customizing IMG: SAP Implementation Guide Customer Relationship Management Master Data Organizational Management Cross-System Assignment of Organizational Units Assign Billing Units to Sales Organization Find out that a Billing Unit “Sales US Billing Unit” is assigned to your Sales Organization “ 50000609 (US Sales & Service)”. This billing unit should already have been created as Business Partner in CRM to represent as Company code in R 3. ãIndia SAP Co. E, Slide 43

CRM Billing: “Native” Customizing Assign Company code to Billing Unit / and Business Place. It means One Billing Unit to One Company Code like One Sales Org can be assigned to One company code only but one company code can have multiple Billing Unit. There will be intercompany sale when 2 Billing unit (Through their Sales Org Assignment ) assigned to different company code make sale to each other. Business Place is tantamount to Plant mostly used by FICO for Payment and Tax collection. ãIndia SAP Co. E, Slide 44

Configuration for Billing Type Check whether the billing type e. g. F 2 has the proper entries • IMG: SAP Implementation Guide Customer Relationship Management Billing Define Billing Types • Highlight “F 2 / ZFSC Invoice” and press “Details”. ãIndia SAP Co. E, Slide 45

Customizing for Sales Item Category l Related Customizing in CRM transactions l Transactions Item Categories l Relevance for Billing ãIndia SAP Co. E, Slide 46

Configuration for Billing Item Category • • • Assign your new Item Category to your source Process Category ZAXX and source Item Category TAN from your Transaction Type. Save your assignment. IMG: SAP Implementation Guide Customer Relationship Management Billing Define Billing Category (This helps in determining Item category and Pricing Procedure at the time of Billing ) ãIndia SAP Co. E, Slide 47

Determination of Billing Item Category • • • Assign your new Item Category to your source Process Category ZAXX and source Item Category TAN from your Transaction Type. Save your assignment. IMG: SAP Implementation Guide Customer Relationship Management Billing Item Category Determination Assign Item Categories This Source Process Means Source transaction e. g. Order / Contract Transaction type and the Source Item Category refers to Item Category assigned to the Source Transaction type. ãIndia SAP Co. E, Slide 48

Billing Plan – Customizing • Customizing of billing plan: – You define billing plan type(s) – You define customer billing plan procedure(s) and assign it to customer master data – You assign billing plan type to the business transaction or to the item category (dependent on billing plan procedure) ãIndia SAP Co. E, Slide 49

Info on Supplementary Invoice Use – You can use this functionality to copy a billing due list entry during creation. It can, for example, be used to create another invoice for an order or delivery. The second invoice, which is based on a copy of the original billing due list entry, contains different partners and different prices. Activities 1. Check whether the predefined partner access sequence 1004 meets your requirements. – You will find the definition for the access sequence in the IMG, under Customer Relationship Management -> Basic Functions -> Partner Processing -> Define Access Sequences. The predefined access sequence has the following settings: ãIndia SAP Co. E, Slide 50

Info on Supplementary Invoice Activities 2. If it meets your requirements, use partner determination procedure 100009. 3. In order to use other conditions for the copied billing due list item, you should create a pricing procedure that only creates the conditions that are relevant to the copied item. Assign this procedure to the billing item category and the billing type for the supplementary invoice. This means that you should definitely create your own billing type to be used for the copied billing due list item. Make sure that you do not select the "Copy Determination Procedure" indicator in the billing type. ãIndia SAP Co. E, Slide 51

Controlling Invoice Split Through Conditions Activities IMG under CRM -> Billing-> Invoice Split via Conditions ãIndia SAP Co. E, Slide 52

CRM Billing: Integration with FICA l Related Customizing in CRM for Account Determination Menu path ãIndia SAP Co. E, Slide 53

CRM Billing: Integration with FICA The G/L determination takes place based on : 1 -Condition type 2 -Distribution channel 3 -Division 4 -Product account group 5 -Country (of invoice recipient) ãIndia SAP Co. E, Slide 54

Additional Customization Settings Configuring the Billing Application ãIndia SAP Co. E, Slide 55

View Sales Order and its Output on WEBUI ãIndia SAP Co. E, Slide 56

Input Processing – Billing Due List The billing due list receives the billing-relevant data from preceding processes, supplements it with customizing data and master data, checks it, and saves it in the form of a billing due list item. Transactions relevant for billing: For example, Billing due list: service order, contract, and delivery Billing due list items n Organizational data: Determines the billing unit n Partner data: For transferring and filtering business partners n Pricing conditions: For transferring pricing conditions n Text data: For transferring texts ãIndia SAP Co. E, Slide 57

CRM Billing - Billing Due List(BEA_DL_01) ãIndia SAP Co. E, Slide 58

CRM Billing - Billing Document Overview Document Status ãIndia SAP Co. E, Slide 59 Initiate Cancellation View Error Log

CRM Billing - Billing Document Header Details Document Flow Access CRM ãIndia SAP Co. E, Slide 60

Output Processing • CRM Billing enables invoice output through various media: – Printer – Fax – E-mail – Optical archiving – External printing channels • You can output customer invoices: – Automatically after the billing documents have been created – Periodically (for example, at the end of a week or month) – Manually The billing capability uses action processing (post processing framework PPF) for creating the output. ãIndia SAP Co. E, Slide 61

View CRM Bill and its Output on GUI ãIndia SAP Co. E, Slide 62

Search Billing Doc on WEBUI of CRM 7. 0 ãIndia SAP Co. E, Slide 63

Detail View Billing Doc on CRM 7. 0 -WEBUI ãIndia SAP Co. E, Slide 64

CRM & R 3 Billing for CRM & R 3 Transactions Prepare. Me 1 Tell. Me 2 3 Show. Me 4 Let. Me 5 ãIndia SAP Co. E, Slide 65 Help. Me

Let. Me Important Transaction Codes BEA_BTY Maintain Billing Types CRMD_ORDER Transaction Processing VA 01/2/3 Create / Change/ Display R 3 Sales Order VL 01/2/3 N Create / Change/ Display R 3 Delivery VF 01/2/3 Create / Change/ Display R 3 Billing BEA_BD_01 Maintain Billing Documents BEA_DL_01 Maintain Billing Due List ãIndia SAP Co. E, Slide 66

CRM & R 3 Billing for CRM & R 3 Transactions Prepare. Me 1 Tell. Me 2 3 Show. Me 4 Let. Me 5 ãIndia SAP Co. E, Slide 67 Help. Me

Explore Innovate Share –SAP CRM – Wi. Ki https: //wiki. wdf. sap. corp/displa y/SAPCRMHub/Home –SAP CRM - Help Portal help. sap. com/CRM –SAP Public Web http: //www. sap. com/crm ãIndia SAP Co. E, Slide 68