Covid19 Communication Protocol COVID19 COMMUNICATION PROTOCOL TABLE OF

. Covid-19 Communication Protocol

COVID-19 COMMUNICATION PROTOCOL TABLE OF CONTENT • Background and objectives • Communication channels – Internally • Communication channels – External stakeholders • Communication channels – Media • Awareness, information and communication messages • Steps for communicating Strictly private and confidential 1

Background On Monday 23 March 2020, President Cyril Ramaphosa declared a nationwide lockdown for 21 days in an effort to combat the spread of the COVID-19. The lockdown was extended to April 30, 2020. The lockdown has now been segmented into five levels. Currently, the country is in level four, where certain sectors of the economy are allowed to operate and essential services are still a priority. The role of communication is therefore critical during this crisis, to ensure that Transnet stakeholders receive communication and information on regular basis. The following are the objectives for communication: • To develop clear messages informed by the strategic direction of Transnet during this phase • To educate and create awareness on COVID- 19 within the company • To communicate Transnet plans and initiatives externally • To support COVID – 19 streams on communication and stakeholder engagement plans Strictly private and confidential 2

CHANNELS OF COMMUNICATION - INTERNALLY DEPARTMENT/OD TYPE OF CHANNEL NOTE • Group Comms to company wide and Operating Divisions • Emailers There are daily messages from Group to company Wide. • E-notices • Posters • Pop-ups • Apps + USSD platforms • Intranet • Bulk SMSs Educational and awareness material is translated in various languages and gets shared with employees. There are press releases for external stakeholders. USSD is for people who don’t have smartphones and can’t download Apps etc. APP - provides a simpler, easier menudriven interface. Messaging is similar. • Videos • FAQ • Newsflash • Intranet • Weekly news bulletin • Social media • Posters Strictly private and confidential 3

CHANNELS OF COMMUNICATION - FOR EXTERNAL STAKEHOLDERS DEPARTMENT/OD TYPE OF CHANNEL NOTE • Transnet Communicate with external stakeholders to provide update or clarity on how the company manages Covid-19 and/or on operations. • Letters There are daily Streams managing the Covid 19 and operations during the Lockdown. • Meetings There are daily/weekly reports and updates to the relevant stakeholders. • Reports • Streaming • Research Papers • Site inspections • Presentations • Videos • FAQ Strictly private and confidential 4

CHANNELS OF COMMUNICATION - FOR MEDIA DEPARTMENT/OD TYPE OF CHANNEL NOTE • Transnet Communicate with the media to provide any clarity on media reports and queries regarding Covid-19. • Media statements There are daily Streams managing the Covid 19 and operations during the Lockdown. • Media response • Broadcast interviews – Television and radio • Social Media platforms Proactive media engagements are to take place only if Transnet has identified a possible reputational risk in handling of Covid -19 pandemic. Transnet has taken a position not to proactively communicate COVID-19 cases or statistics to the media, this information is being handled by the Department of Health. Transnet will however, provider any clarity on the number of cases or statistics on a case to case bases. Strictly private and confidential 5

Awareness, information and communication messages • Guide for working from home • Self care tips • How to use masks • Social distancing • Travel guidelines • Guide for employees with chronic illness • Protocol for people who have tested positive • Support for families of employees who have tested positive to COVID-19 • De-stigmatization of COVID-19 • Celebrating Transnet Heroes ensuring we deliver essential and non-essential services Strictly private and confidential 6

Awareness, information and communication messages • GCE letter to employees • Symptoms and procedures for dealing with coronavirus • Healthy hand washing • Our new COVID-19 mobile platform • Beware of criminals during the lockdown • Stop the spread of fake news on COVID-19 • Stay active at home during the lockdown • Social distancing in public, at the office and at home • Emergency contacts to keep during the lockdown • Government updates Strictly private and confidential 7

Steps for communicating 1. Subject matter provides information to Communication team 2. Communication team drafts the message 3. The draft gets proof read by the subject matter. 4. Communique is cascaded to Communication management for perusal and proof reading 5. Communique with legislative imperative gets vetted by the legal department 6. Communique is forwarded to the office of the GCE for approval 7. Communique is disseminated to employees. Strictly private and confidential 8

Thank you.