Course Outline This course consists of 4 modules

Course Outline This course consists of 4 modules Module One Module Two Module Three Module Four Duration : 1 day • • • Self-Esteem / Positive Attitude Personality & Self-Image Good Manners & Office Etiquette on Personal Space Body Language Professional Presence – Dress Code & Grooming • • • Conflict Handling Personality Types Balance between Aggression & Assertiveness Respecting Racial & Ethnic Differences in the Workplace Handling Stress in the Workplace • • • Teamwork Appropriate use of the Internet Ethical dilemmas Personal Issues in the Workplace Introductions and Conversations • • • Telephone Courtesy E-mail Etiquette Open-plan Office Etiquette Meeting Etiquette Office Functions Etiquette on Office Travel

Learning Outcomes - Office Etiquette In this course participants will: • Understand why Office etiquette matters and how to improve Office etiquette culture • Understand the three components of Office etiquette - appearance, communication, and behaviour. • Know how to make a great first impression and how to dress appropriately • Understand how to read body language • Understand the intricacies of introducing people in Office contexts and how to remember people’s names • Understand the art of conversation both in person and on the phone • Understand how your personal style influences how you communicate • Explore the do's and don'ts of email etiquette • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people.