COUNTRY SCENTS AFFILIATE HANDBOOK ABOUT COUNTRY SCENTS CANDLES

COUNTRY SCENTS AFFILIATE HANDBOOK

ABOUT COUNTRY SCENTS CANDLES Company Country Scents Candles is owned by power couple Naomi & David Myers and located in Shepherdsville KY. Our candle shop is where all the magic happens. We have been in the candle making business for years and love being able to bring our amazing products to others. We take pride in creating scents that are long lasting and do not include chemical dyes. We believe in a quality soy product that you can feel good about using in your homes. We are certified KY proud, FDA approved soy, and kosher certified- we only use the highest ingredients here at Country Scents Candles, and our wicks are all 100% cotton. We believe in offering the best ingredients to our customers at an affordable price. We hope you enjoy our products as much as we do! Candles are our passion! Products 100% Soy Candles and Melts Melt and Candle Warmers Essential Oils and Diffusers Aroma Beads and Scented Animals Room Sprays Chalk Paints

JOINING COUNTRY SCENTS CANDLES Country Scents Candles is free to join. Anyone interested in becoming an affiliate can follow your link and click: � Consultant Sign Up NO FEES Quota is one purchase/sale every 3 months Earn 25% commission on your purchase/sales Earn 6% on your first tier and 4% on your 2 nd You can choose when you get paid! PLEASE NOTE: If one of your sales gets returned or cancelled, it gets removed from your commission. Currently only available in the United States

100 NO CHALLENGE Recruiting & hearing NO! In the direct sales industry, building a team builds residual income for you! It is important to grow your team with like-minded people that are ready to make a change in their life and become self sufficient and successful in their career. So where do you start? Who do you talk to? How do you talk to people? The starting is easy; all it requires you to do is TALK. Talk to everyone you come into contact with, share your opportunity. When people ask you what you do - I am an independent business owner-I get to earn an income at home and not miss out on family time. And I am in the business of changing people’s lives. Are you ready for a life change? ” Are you ready to TRY my company and see if it's for you? With no strings attached, nothing to bind you to it, just simple give it a chance to see if this is for YOU! You have nothing to lose and a lot to gain! Your passion for your business will shine through if you allow it. Be knowledgeable about your business opportunity and share your excitement! Listen for those 'green light' world. Your friend says “I just really don’t like missing out of my sons baseball games, or I have the worst boss ever. All of these are opportunities for you to jump in and explain how you can help them with your business opportunity. Always be prepared and listen. Everyone has a need to fill. It takes 100 no’s to get to a yes. Take the 100 NO's challenge! *Your advantage is - FREE to join your company with NO restrictions and NO pressure to make hit sales! Use this information to help you.

IMPORTANT LINKS AND INFO Back office - https: //www. countryscentscandles. com � Username: __________ Password: ___________ Facebook Group - https: //www. facebook. com/groups/211377086033300/ Graphics Group - https: //www. facebook. com/groups/1697446823882912/ Training Group - https: //www. facebook. com/groups/289042034900545/ Marketing Materials - http: //vistaprint. com/ Support – Click the green bubble on your affiliate link to submit a ticket. CSC Consultant Corner is our primary means of communication. Be sure to turn on the notifications in our Facebook group too. Also please review the pinned posts in all groups if applicable. Owners: Naomi & David Myers Phone Support: 502 -281 -4357 M-F 9 am-5 pm est This guide belongs to: _____________________ My advertising link: ______________________ My Team Leader: _______________________

E-WALLET E-Wallet is our commissions payment system To set up your payment options: � Log into your back office https: //www. countryscentscandles. com � Click my account � To the left – click E-WALLET � Click Pay. Pal options. � Enter your Pay. Pal email and save To receive your commissions: � Once per month on any day you’d like, you can log into E-Wallet and request your commissions via Pay. Pal Vouchers – you can turn your commissions into vouchers to be used by you or your customers on CSC products at anytime. Vouchers are non-refundable

SHIPPING Shipping times are 5 -7 business days. You will receive an email with tracking once shipped We currently only ship to the United States Shipping prices is based on weight and zone and therefore will vary RETURN POLICY Country Scents Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at(502) 265 -5458, Monday through Friday 9: 00 a. m. - 5: 00 p. m. EST or by email to countryscentscandles@gmail. com. We will instruct you on how to return your purchase. To receive a full refund, you must return your purchase within 14 days of delivery date. Your purchase must be returned in new condition (UNUSED or UNBURNED) with original packaging and accessories. A full refund will be issued upon receipt and inspection of the returned materials. Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customer's responsibility to return the items to Country Scents Candles. We cannot refund your money if you used or burned any portion of your candle(s) or other products you purchase from Country Scents Candles unless it was deemed a defective item. Visit our website for more information.

KITS As an affiliate you are not required to purchase a kit, but they are a great way to start getting to know our products! Small and Large Kits include samples of all of our standard scents. You may purchase a kit anytime within your first 90 days of becoming an affiliate. Kit options include: � Consultant Collection � Scent Samples � choose which samples you would like for only $1 each plus shipping. Small Kit � 1 - 8 oz candle, 1 -16 oz candle, 1 aroma bead sachet, 1 -2. 5 oz tart. No scent samples are included in this option 1 - 8 oz candle, 1 -16 oz candle, 1 aroma bead sachet, 1 – 2. 5 oz tart, scent samples. Large Kit 2 - 8 oz candle, 2 -16 oz candle, 1 aroma bead sachet, 2 -2. 5 oz tart, scent samples.

COUNTRY SCENTS CANDLES PRODUCTS Candles – 100% soy wax, no chemical dyes, and cotton wicks. Melts – 100% soy wax and no chemical dyes Warmers – includes warmers for your tarts and candles! Aroma Beads - small translucent plastic beads that don't need heat to fill the room with fragrance. Scented Bears - place your Aroma Bead sachet in Velcro pouch in my back. Place me anywhere in your home or office and enjoy the fragrance in the air as you walk by! Room Sprays – Each spray contains odor eliminating properties to not only add a beautiful fragrance to your room but to eliminate pesky odors. Chalk Paint - all of the adhering benefits of a chalk style paint, but without the tedious 2 nd step of applying wax which can make traditional chalk painting seem difficult.

MANAGE YOUR BUSINESS You are your own Boss! So be sure you know your business tools! Back office � See your link downlines, orders, and commissions. https: //www. countryscentscandles. com CSC Consultant Corner � Be sure to read all files in our facebook group. News and updates and also posted here: https: //www. facebook. com/groups/211377086033300/ Graphics Group � https: //www. facebook. com/groups/1697446823882912/ Training Group � https: //www. facebook. com/groups/289042034900545/ Your Affiliate Link � Your affiliate account includes your Affiliate link. Refer friends, family, and customers here to shop. Marketing materials are available in your back office. If you want to print your own, please check the files on our Facebook group to find printable marketing materials. You may also create your own. Marketing materials may be printed at local printer service, a 3 rd party such as Vista Print, or right on your home computer. Be sure to include an approved logo.

BUSINESS HOURS Your hours may be flexible, but they are necessary. The keys is a consistently daily routine. Spend time growing your businesses � � � Fill open party dates. Don’t just ask do you want to host a party. That gives them the opportunity to say no. Ask which of your open dates is better for that person. Start with just 2 options. Parties = consistent income potential. 2 or more parties per week will help you succeed. Training – work with your team leaders, attend trainings in our Facebook group, and be sure to check out the files, photos, and our groups. Participate in our Facebook group activities, trainings, and contests. Block out time for parties, recruiting, advertising, reaching out to your contacts, and training. Always allow time for personal and family priorities.

GOAL SETTING Included in your guide will be 6 months of calendar printouts. This will help you manage your goals! Always use your calendars to help track your goals, sales, recruits, and party bookies. Fill your calendars with opportunities for success! When will you achieve your WHY? When do you want to achieve your goals? Are you trying to pay off a specific bill? How much do you need each month to obtain these goals? Breaking down larger goals, make them easier to achieve. How much do you need to make each week/month? ______________________________ ______ What is your Why? Everyone joins for a variety of reasons. What is YOUR WHY? Additional income , flexible hours, a career change? Write down your why and be specific! ______________________________________ ________ A PLAN TO SUCCEED How will you achieve your WHY? � How many parties would you like to hold each month? __________________ _ � How much did you need to make per month to achieve your WHY? __________________ � How much would you have to sell at each party to make your goal? __________________ _ Example: To make $400/month, I need to make $100/week. If I’m comfortable doing 1 party per week I need to make $400 in sales per party $100 (the weekly total) divided by. 25 = sales needed per week. Now you have a weekly goal!

SETTING UP A FACEBOOK BUSINESS PAGE Make sure you are on your Facebook home page, click on "Home", it's in the top corner of your Facebook page in the blue bar. right Look at the left side of your screen and scroll down slowly, you are looking for the heading that says "PAGES", Move your mouse over to this location, the word "MORE" will appear, click "MORE". At the top of the page there will be a button that says "+ Create a Page", click this button. Now you're going to select "Local Business or Place" It's going to open up a form to fill out, you'll choose a category, choose "Shopping/Retail", put in your business name and fill out some personal information, mark that you agree Facebook's terms and click "Get Started". Now your page is essentially created, you have been taken to your Basic Information page, you can fill out additional information regarding your business here. To your left there additional control items including "Your Settings", "Manage Permissions", "Audience Suggestions", "Profile Picture", and more. Browse through all your options and make changes as you desire. You will be able to toggle between your personal page and your business page by pressing the button in the far right corner, the same one you utilize to log out of Facebook. Utilizing Your Business Page: • Ask your friends to "Like" your page, and share it with their friends. • Post regularly - once every morning and once every evening can be a good plan. • Utilize pictures - people will pay more attention to pictures than all text posts. • Don't always post about your business or products. Post recipes, crafts, etc to engage your audience. • Consider doing a giveaway once you reach a certain goal number of likes, advertise this in image form, offer extra entries to people who's friends like your page. • Put your Facebook address on business cards and any other marketing materials. Have fun!! Here is a great link with lots of “courses” that will teach you about using Facebook! You can only get out what you put into your business. https: //facebook. exceedlms. com/student/catalog#_=_

FACEBOOK VIP GROUP Your business/VIP groups-FB checklist for your DS business~ 1. Your Profile Picture – Is it clear and well lit? Something that represents you well & creates an immediate brand image you want to convey? And, is it a photo of YOU, and just YOU? It should be, for business, that is. 2. Your Cover Photo – Unlike your profile photo, you can & should change out your cover photo regularly. Now that you are using Facebook for business, be creative with this. Just like your profile picture, take a look at it from the viewpoint of your visitors – Does it represent your brand? Not your company brand, as in not photos of products and such, but YOU as a brand? 3. Your About Section – This is your most valuable piece of “real estate” on Facebook, so spend some time there today and make sure it is a clear reflection of your brand. This is where you have the BEST chance to sell yourself and create interest in your business. The About section is the second most visited page/area of any website or profile.

4. Your Friends – The ultimate way to sponsor others with Facebook, is to begin to develop a large following of friends, would be friends and turn them into potential and active business partners. I call this creating “New warm market!” You start this process by building a relationship with them, based on trust, common interests, and a general feeling that they know you, and can relate to you. It takes time to have success, but what doesn’t? 5. Your Content Shared – Take a step back and LOOK at your status updates over the last month. Are they consistent? How many times a day do you post? Can people get a real “sense” of who you are by what you share? IS there a HINT even that you have a business that you are passionate about? From here, you can begin to develop a content strategy for daily and weekly sharing that is going to begin to create what you want – INTEREST and QUESTIONS. Make sure the content you share doesn’t alienate anyone who might be right for your business and my suggestion – avoid heated topics! 6. Friends Inventory – Take an Inventory of Your “Friends. ” For some of you, this will be easy, as you probably really KNOW most of the people you are friends with, in the REAL, offline world. For others, who have been in the home business world for awhile, you may be like me – you have a bit of a mess on your hands, and have no CLUE who some of these people are. Back in the beginning of Facebook, quantity was king and we thought that the more friends we had, the better for business, right? WRONG! It’s okay to unfriend people where there really isn’t a win-win, and you don’t really know them.

7. Reconnect With Friends – Begin to reconnect with your friends on Facebook. Obviously, some of them you connect with all of the time, but who on your list have you not reached out to for awhile. Set a goal to reach out to 3 people each day. Not about your business, but just to check in and see how they are doing; what they are doing; and catch up. Before you private message them, go to their profile and scroll down and see what’s been going on. Make a comment about recent events when you message them so they know you took the time and are truly interested. 8. Create New Warm Market – Add Friends! One of the first things you’ll want to start working on is growing your list of contacts on Facebook. We are limited to having 5000 friends, and the magic number to REALLY begin to see things happen is around 2000. There a few ways to begin to grow your list of friends. One, find friends of your current friends. Who is also commenting on the status updates of your friends? Who posts stuff on your friends wall? Who are friends of your friends in your local community? Another great way to find people are groups. 9. Consistency – I recommend a minimum of 5 updates a day, and remember the 80/20 rule. 80% social, fun, engaging and so on. 20% business related. Too much business and your audience will tune you out. Find the right mix and do your business posts in a way that create curiosity and you will catch those people about your business when the time is right. Even with 4000 friends, maybe only 10% are active regularly and going to see what you share. So, if you only have 200 friends, that’s 20 people. 500 friends and that’s still only 50. That is why it is SO important to add to your friends list, and market daily! That is goal #1!!!

10. Friends Lists – A feature few people use is the “Lists” feature for your friends. You can categorize your Friends into lists, based on how you know them and common interests and then it is much easier to check in, as well as make custom status updates that can only be seen by the friends/lists who you want it shown to. And, this is a great way to keep up with all different friends and not just what Facebook chooses to show you. Start by clicking the FRIENDS link to the left in your newsfeed or “home link. ” As far as I know, you can not create or view friend’s lists on a device – only on a computer. Let me know if you know a way around this. 11. Sharing Your Business – At some point, you will want to begin sharing light details about your business. I call Facebook the “Cheers” of the internet, like the 90 s sitcom. You walk into the bar, everyone knows your name; you have some good friends, and some acquaintances and you are all sitting around sharing LIFE includes fun, social, entertainment, and your career or business. The key is to keep it LIGHT when sharing business. I use the 80/20 rule, meaning 80% social and fun, 20% business and even business, I keep it subtle, and indirect. That means I never say – JOIN MY TEAM; or anything salesy. Acknowledge team promotions; share photos of you out working your business; shoot a video of why you joined, and so on. Then, begin to incorporate these types of photos into your daily/weekly updates. 12. Daily Strategy – Now that you are in a groove with Facebook, and your profile is set up the way you want it, and designed to work as a “calling card” for you and your business (meaning when someone clicks to your About section, they get a view into who you are, and have the chance to click and learn more about your business) it’s time to develop a daily strategy of updates and engagement. Post 3 -5 times daily, and mix it up. Some fun, some social, some life stuff and some business sprinkled in. And, make sure you spend time in the newsfeed and in your friend lists commenting on status updates of others. This helps you “trick” the Facebook algorithm to some extent. Visit the groups that you are aligned with and where you can build true friendships. Reach out to 3 people a day, just to reconnect. -Jackie. Ulmer

PROMOTING YOUR BUSINESS Images and Advertising - There are tons of graphics available in our Graphics Group. You are free to create your own if you choose. ALL graphics must include the official affiliate logo. If selling in person there are several options. The best way is to collect your customers order and money, then login to your web link account and place the order under your account, specifying their address as the shipping address. Make sure you remember to account for shipping cost and taxes. If you have multiple orders (such as after a party) and want to save on shipping, you can order everything together and have it shipped to you, then deliver it in person. You can also order product to keep on-hand inventory for sales at flea markets, trade shows, parties or to your friends. When you run low on inventory you can order more. You can advertise your store and products anywhere on social media you choose, as long as it is legal to do so. You can post your affiliate URL, or you can list products for sale, collect payment, then place the orders from your Country Scents Candles account specifying the customer as the shipping address. We will ship the orders to the ship to address. You have permission to post/share/email/tweet/ETC. . . any Country Scents Candles products you choose, your affiliate link, and any graphics or content you find on the Country Scents Candles graphics group and website.

LAUNCH PARTY Launch your business right away! Benefits: � Practice makes perfect. Get comfortable posting information about our fabulous products and answering questions! � Book Parties. Always ask during any party of event who wants to host your next parties! Set a goal to book 5 new parties from your launch party and at least 2 at every future party. � You can use our host rewards to get prizes for your future hosts! � Introduce everyone to everything Country Scents Candles has to offer! Easy online shopping, Product Specials, Host Rewards, Join my Team, and Fundraising. Tips: � Hold your Launch Party as soon as possible. � Over invite. Ask everyone to bring a friend or 2. � Collect orders outside of the party. � Prepare a GREAT guest list. Invite friends, family, neighbors, co-workers, acquaintances such as your hairdresser and nail techs. � Always have your calendar (even if it’s on your phone) so you know what dates you have open! � During the party be sure to tag and remind guests during the event if online. In person events, send out reminders in advance so they remember to attend and invite their friends.

3 P’S OF APARTY Plan. Prepare. Party � Plan – What is your goal for your launch party? How many guest will you invite? What is your profit plan? These are things you need to make a list for! Doesn't matter if you're having an online party or home party. Make that list! *Choose what your party theme will be! *When doing an online party-Invite around 20 -50 people. Keep them personal! This way you can spend time getting to know your guest and the things they like �� *Home parties - You can invite as many or as little as you like! *Remember to send those invites out about two weeks before your party date! *Now plan! Plan on the games you're going to play, the prizes you're giving out, and the food if this is a home party. *Ask your hostesses for a guest list. Send out scent samples to all of the guest who have RSVP'd, so they can sample what Country Scents is all about! �� Then ask my online party guests what scent they sampled and their thoughts about it so others can see the different reviews/feedback from other guest.

3 P’S OF APARTY Prepare *Online parties typically last around 1 -4 days. Do what works best for you. �� *Home parties typically last one and a half hours. *Get those games, prizes, and anything else are showing at your party ready! *If you are having food or snacks get those ready. *Setup your laptop or other device and share your Country Scents website with newest items front and center for your guests. Party! *Make sure you pass out recruiting info and hostess packets. *Share your company, talk about your products, and share your Country Scents WHY. *Show off your Country Scents products! Online or home- share pictures. THE MOST IMPORTANT PART – HAVE FUN!

HOST REWARDS $100 - $199 in sales 3 Melts $200 - $399 in sales 3 Melts and 1 Aroma Beads $400 - $699 in sales 4 Melts and 1 Aroma Beads $700 - $999 in sales 1 8 oz Candle, 4 Melts, 1 Aroma Beads $1000+ in sales 1 -16 oz Candle, 1 8 oz Candle, 4 Melts, 2 Aroma Beads (1 oz size)

Tips on How to be Successful with your Business � � � You have to work. You will not make money if you don't make sales. The more time you put in, the greater your paycheck will be. Don’t expect to make a million dollars working 10 hours a month. You need to talk to people, online, in person, and on the phone. Be prepared that you’re going to be on the phone and computer a lot. You may also have meetings and other in-person events. The foundation of this business is networking, and talking to people. You’ll have to work hours when other people are home. This is when you can reach them. You need to be organized and self-motivated. Sure, your upline can help you with questions! But it’s your responsibility to read the website and all post and files provided for you in our groups so you know everything there is to know about this company and what we are about! No one can do that for you. You have to put time into your business everyday to be successful! You will make more money if you recruit people onto your team. For coaching and training people you recruit you get a percentage of their sales. The more people you recruit, the more they sell, the more you make. It’s that simple. You can’t do it all on the computer, phone or tablet. You still have to talk to people, get on the phone, etc. Events are also a great way to show your products and to network! Have business cards made and pass them out everywhere you go!!

We have to decide in whatever DS company we join, if we want to make it work for us. This means, we can hustle and do the work needed, or we can make excuses. Always remember to treat your business like a business and you will be rewarded by your business! It's not a "Luck" business, it's a hustle business and you have to work it. If what you're doing is not working, try something else! Just like a mall shop having a sale, they advertise it and bring attention to their shop- same thing for us=Advertise and this will bring attention! Be a product of your products! Everyone who is at the top of their game in DS got there by hustling and making changes to make their company work! Never give up!

HANDLING SALES OBJECTIONS “I have no time” Let me help you schedule it! “I have no money” Let me show you can change that! “I have no friends” Social Media is full of people who are ready to you and learn about your company

SAMPLES Save on shipping with felt samples Shaved wax instead of melted Adding scent dots to my business cards with a q-tip and using my qtips as additional scent samples to share with others Beads will even scent your business cards Leave baskets locally. Don’t have cards? Write them! Bottle caps sample ! You can even add a small wick to metal caps. Inexpensive and amazing samples! P O P S I C L E S T I C K S Straw samples. Cut straw in thirds then use a lighter to heat seal one end with pliers. Fill half full with melted wax and once it cools, heat and seal the other end. NO MESS in the mail!

SAMPLE DISCLAIMER INCLUDE A DISCLAIMER WHENEVER HANDING OUT SAMPLES MADE BY MELTING DOWN CSC WAX

VENDOR EVENTS Vendor events, expos, trade shows and other venues where you can set up a table and talk to stranger are the best way to keep any business solid. When you make a habit out of going to a vendor event every month you will never worry about where to find business again. It is a proven system that all successful businesses use. A system that works for one business will work for any business that applies the same technique. Ask any corporation or major company and you will find that going to trade shows is top on their list for lead generation and becoming a part of the greater community. No business stands alone and direct sellers are no exceptions. Attending monthly vendor events will not only keep your business solid, improve your networking skills and close rates, it will also provide you with a venue to meet business collaborators, get involved in your community as well as train your team! Finding trade shows to attend is as simple as a Google search or calling newspapers, radio stations or the Chamber of Commerce. You also often find them when you are out doing your thing, running errands and living life. They are happening all around you, so keep your eyes open and when you see one taking place check it out. Go in as a guest, network with the vendors and find out if your ideal customer is there. If it looks like it is a match, find the organizer and put your name on the list for next year. What are the most important parts of a vendor event for you? Two things… Qualify Your Leads! Make sure you engage with each guest and determine if it is a good lead so that your follow up is more effective. Follow Up!! If you are not going to do your follow up within 24 -48 hours you shouldn’t go. What is your #1 piece of advice when it comes to vendor events? Don’t go to the event with a plan to close deals, book parties, sign consultants or sell product. All those things take time and in doing so, you may be letting the best lead walk past. Your ‘close’ should be done in the follow up! ~Deb Bixler

FAST START Once you have reached a Fast Start Level your rewards will be in your back office under “Rewards”

LEADERSHIP Once you have reached a Leadership Level your rewards will be in your back office under “Rewards”

POLICIES AND PROCEDURES A complete policies and procedures can be found in our pinned post of CSC Consultant Group here: https: //www. facebook. com/groups/2113770860333 00/permalink/214502142387461/ A few things that are important to note. � You are expected to act professional whenever posting or talking about our products. That means online, in person, at events, and during live videos. � Failure to properly mentor can result in forfeiture of downline. � Consultants must comply with this agreement and meet requirements set forth in the Online CSC Consultant Training/New Consultant Getting Started information, to receive compensation and commissions.