Counties Manukau Health Consumer Council Renee Greaves Patient

Counties Manukau Health Consumer Council Renee Greaves Patient and Whaanau Care advisor Renee. greaves@Middlemore. co. nz @reneegreaves 2

Consumer Council Model The Council’s Key role is: “To represent the interests of consumers and to bring an inpatient and ambulatory consumer and family/whaanau perspective to the development of Counties Manukau Health plans, policies, publications and operational decisions, and to raise issues that are being identified in the community”

Membership and Scope • Diverse range of ethnic backgrounds • Links into over 100+ different community groups and organizations • Its scope includes tertiary and secondary services, with links to localities groups Independent of the health board Strategic Influence It is part of a much broader landscape of consumer engagement at Counties Manukau Health

Involvement and Impact • • • Planned proactive care Bowel screening programme Complaints and compliments Quality accounts Patient portals strategy Many consumers work on project sub groups IMPACT Consumer engagement requests across the organization are increasing both including use of the consumer council, and requests for consumer representatives on projects.

Humans of South Auckland New Patient Gowns Project swift consumer workshop Consumer Rep forum Patient safety week Judging of Excellence awards for APAC conference Share their experiences at Listening events for students

Strategic Vision and Planning Our Values We inspire to live and breathe our values every day as the foundation of our strategic actions: Valuing everyone Whakawhanaungatanga Make everyone feel welcome and valued Kind Manaakitanga Care for other people's wellbeing Together Kotahitanga Include everyone as part of the team Excellent Rangatiratanga Safe, professional, always improving