Corporate Travel Specialists People Service Quality Technology Simba

Corporate Travel Specialists People | Service | Quality | Technology Simba Travelcare Corporate Travel Specialists

We are booking online to save money § I often hear from companies, “We are booking online to save money”. However, does it really save you money? ¡ Is it the most efficient way to manage your travel…. or your time? ¡Most importantly, does it ensure you that your travellers are both safe and well informed? Declan Peppard, Managing Director, Simba Travelcare

Testimonials ¡ “For over 5 years we have received an extremely helpful and efficient service from Simba Travelcare. As far as I can remember their service has been truly 24/7, and because of this excellent cover, sudden unexpected changes in itinerary have never resulted in any travel upsets. ” William Athill - Director Ibex Oil Exploration Services, Tanzania ¡ “I have used Simba Travelcare for the past 6 years for my business and holiday flight bookings. 3 times I have been left in African airports due to airlines cancelling flights and the Simba team have always been available 24 hours to ensure that a plan is made to secure my onward flights and accommodation and obtain full refunds for my cancelled flights. Certainly going the extra mile when contacted at ridiculous hours in the morning. The team are very efficient and timeous with requests for flights and options available. ” James Bowmaker - Sales & Distribution Director Nile Breweries Limited ¡ “The Simba Travelcare team give VIP service at competitive prices. For business it’s particularly important if you have to change flights or need assistance while trying to concentrate on important meetings. I would recommend Declan Peppard and his team as one of the best travel outlets in East Africa. ” Charles Chapman – Non Executive Director UMEME ¡ “Simba Travelcare – cares about my travel and your staff are always friendly, helpful and professional in making sure that travel is still a pleasure and not a trial. I for one would always recommend you to anyone looking for that special routing or assistance. ” Paul Sherwin – International Sports Commentator (Cycling)

Our Valued Customers

Typical Problems ¡Weather ¡ 9 -5 availability ¡Meeting over run (going to miss my flight) ¡Security ¡Ease of reschedule

24/7 Support § It can be a challenge when dealing with airlines and hotels and we’re speaking from firsthand experience! Not to mention weather conditions, strikes etc and we all know that airline office only operate between 9 and 5. Our team are always available and you will not be put on hold as with the airline call-centres. § Our team are highly trained, truly professional and eager to go the extra mile to assist customers and get things right, all the time. That’s the Travelcare way! § We are accessible 24/7, no matter what time, day or night, there will always be one of us at hand to provide whatever travel assistance is needed. Our 24/7 telephone number is +256 772 228.

Changes & Reservations - Easy § Meetings often run overtime and need to be rescheduled, itineraries change and when they do you are left with navigating multiple websites and put on hold with airline call centres in order to make the changes. § One call or email to our Simba Travelcare consultant will sort everything out. We can hold reservations for a period of time before you need to confirm. § This cannot be done with low cost carriers (LCC’S) and most airline websites where instant payment is needed. Once you submit payment any changes thereafter will cost you money – sometimes a lot.

First Things First Traveller Security and Duty of Care § In an increasingly uncertain world you owe it to your employees to keep them safe and informed when they are travelling on business. If your employees book online, chances are you do not have proper visibility as to exactly where they are in the event of a terrorist incident, a storm, earthquake, strike, etc. § If your travellers book through us, our travel consultants will contact and assist them in the event of an emergency. When one of our clients are affected, we take swift and decisive action to contact them and arrange new flights, hotel reservations, security updates etc, no matter what time, day or night, there will always be one of us at hand. Just contact us.

We Offer People Our Service Quality Technology Simply stated, The Simba Travelcare team is the best in the business! Our team is highly trained, truly professional and eager to go the extra mile to assist customers and to get things right all the time. They will become an extension of your business and an expert on your travel requirements. With our empathetic understanding that we need to earn your business with every phone call or email inquiry received, we have adopted a strong hands-on approach to handling our customers’ right from the Managing Director down the ranks. Our remarkable achievements include the honor of being the only travel management company in Uganda to be ISO 2009: 2015 Certified. It comes as recognition of our commitments to total quality in our business and our consistent efforts in anticipating and identifying market dynamics. In our industry, technology is constantly evolving and we have kept abreast of these changes and invested heavily to ensure we have the very latest and best tools to support our entire team, ultimately ensuring that you get access to the best deals around.

Thank You ¡ Simba Travelcare Limited, Unit 16 Lugogo Mall, PO Box 25496, Kampala, Uganda. Declan Peppard, Managing Director, Simba Travelcare ¡ Email: sales@travelcare. co. ug ¡ Telephone: +256 (0)754 222 600 ¡ Emergency: +256 (0) 772 228