Corporate Travel Card New provider 802 First Bankcard

Corporate Travel Card New provider 8/02 – First Bankcard Positives q No per card fee q Ghost cards Applicants Relocation q Generic cards q l l q q l l l One-time travelers Emergency travel Eliminated cash advances Online Reports/Queries q Payments q l l Online By phone q q Negatives Cash Withdrawal fee (3% or $5) No rebate 25 -day grace period Blocked if delinquent No local payment option Disputed amounts Cardholder Criticism l l Non-receipt of statements Payment posting dates

Corporate Travel Cards q Credit card usage l l All cardholders must sign a form which outlines the policy for use and responsibilities BWXT Pantex’s policy is now 100% review for non-travel related charges Ø Ø Ø q 1 st instance is a warning to the employee 2 nd instance is reported to employee’s supervisor for counseling 3 rd instance is referred to Human Resources for discipline Delinquent accounts l Card is blocked immediately by card provider Ø l l Balance in full is required to unblock If 60 days delinquent, payroll deductions enacted If 90 days delinquent, card is canceled

Discussion items q Card benefits available to other sites q Administration q Handling of disputed amounts

Improvements q ACH Travel Reimbursements Previously paid bi-weekly through payroll l Payments now made within 2 days of receiving expense reports (and reviewing 100%) l Improved customer service l Eliminated special checks Ø Reduced amount of follow-up calls from travelers Ø More timely payments for credit card due dates Ø

Improvements (cont’d) q Travel l World. Travel BTI – effective 1/1/03 Ø l l l Houston Call Center with 4 agents Comprehensive support – 24/7 Non-refundable bookings - $215 k saved to date Improved reporting Ø Ø l Agency Re-bid Cost Savings/Missed savings People. Tracker On-line booking tool – Res. Assist Ø May 14 th go-live date