Copyright 2007 by Thomson Delmar Learning ALL RIGHTS

  • Slides: 18
Download presentation
Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 1

Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 1

Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 2

Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 2

Written Communication • Vital to health care delivery • Many kinds of documents •

Written Communication • Vital to health care delivery • Many kinds of documents • Ability to write clearly and correctly is a mark of professionalism • Provide important links between workers and facilities Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 3

Components of Good Writing • • • Logical organization Attention to detail Correct spelling,

Components of Good Writing • • • Logical organization Attention to detail Correct spelling, grammar, and format Must be complete and accurate Organizing content Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 4

Preparing to Write • • Determine purpose Generate ideas for content Consider your audience

Preparing to Write • • Determine purpose Generate ideas for content Consider your audience Organize content Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 5

Starting to Write • Create a formal outline • Create an informal outline •

Starting to Write • Create a formal outline • Create an informal outline • Draw a diagram Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 6

Spell Your Way to Success • • • General English dictionary Medical dictionaries Word

Spell Your Way to Success • • • General English dictionary Medical dictionaries Word books for health care specialties Online dictionaries Spell-checkers Pharmaceutical reference guides Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 7

Spelling Tips • • Learn major spelling rules Memorize words that are look-alikes Review

Spelling Tips • • Learn major spelling rules Memorize words that are look-alikes Review tricky words regularly Set weekly goals Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 8

Grammar at a Glance • • Capitalization Punctuation Writing numbers correctly Writing titles correctly

Grammar at a Glance • • Capitalization Punctuation Writing numbers correctly Writing titles correctly Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 9

Business Letters • Types of business letters • Using form letters • Writing effective

Business Letters • Types of business letters • Using form letters • Writing effective letters Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 10

Business Letter Formats • • Full block Block Modified block Preparing letters for mailing

Business Letter Formats • • Full block Block Modified block Preparing letters for mailing Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 11

Memos • • • To share information within an organization Write clearly and concisely

Memos • • • To share information within an organization Write clearly and concisely Easy to understand Must have value to recipient Avoid excess memos Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 12

Meeting Agendas • • • Describe reason for meeting Date and location Start and

Meeting Agendas • • • Describe reason for meeting Date and location Start and end times Topics to be discussed What attendees should bring, if applicable Guest speaker(s), if applicable Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 13

Minutes of Meetings • • • Documentation of meetings Inform those who did not

Minutes of Meetings • • • Documentation of meetings Inform those who did not attend Create a record of facility transactions Serve as a guide for next meeting agenda Provide resource for future reference Items commonly included Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 14

Patient Education Materials • Important part of effective patient education • Examples of types

Patient Education Materials • Important part of effective patient education • Examples of types of materials • How to prepare • Things to consider Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 15

Confidentiality of Written Materials • Inaccessible to unauthorized individuals • Respect confidentiality at all

Confidentiality of Written Materials • Inaccessible to unauthorized individuals • Respect confidentiality at all times • Any document with the patient’s name on it is confidential Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 16

Proofreading Written Work • • • All written work should be proofread Verify content

Proofreading Written Work • • • All written work should be proofread Verify content Check organization Read aloud Check spelling by reading backwards Use spell- and grammar-checkers Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 17

Proofreading • Print out documents – Don’t proofread on computer screen • If unsure,

Proofreading • Print out documents – Don’t proofread on computer screen • If unsure, check with qualified person • Have written work checked as required by your facility Copyright © 2007 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 18