- Slides: 11
Conversation Practice Hotel Reservation By Paul Chen
Outline n n Starting Questions What should be noticed while making a reservation? Info. that you may be asked by the hotel clerk Sample Conversations q q q n n (1) (2) (3) Useful Expressions Reference
Starting Questions n Have you ever reserved a room on your own? Did you do anything in preparation for the reservation? q q n n If so, could you share with us what should be taken into account while making a reservation? P. S. What are some ways for people to reserve a room? Please try to name some. If not, could you think of any things that people should pay attention to while reserving a room? Also, could you tell us how you can be sure that there is a place for you to stay during your vacation if you didn’t make the reservation on your own? Should anything be done after the reservation? Besides the questions that I mentioned above, do you have anything to add that is related to the topic today?
What should be noticed while making a reservation? n n room availability transportation room rate (including the governmental tax or not? ) special need / request (depending on your need. )
More to be noticed n Room Facilities q q q q q Hair dryer In-room movies In-room safe Air conditioning Mini bar Cable/satellite TV Internet service Tea and coffee making facilities Fax machine Complimentary daily newspaper n Hotel Facilities q q q q q Laundry and valet service Bar Chinese & Western Restaurants Café Baby-sitting service Currency exchange Gymnasium Outdoor swimming pool Hi-tech conference facilities Laundry and valet Service
Info. that you may be asked by the hotel clerk n n n n your full name (spell it out if it is not common) your address your phone number / cell phone number date of your arrival how many nights you will stay what kind of room you like how many people are coming any special need / request
Sample Conversation One C: Clerk; G: Guest Over the phone… C: Traders Hotel. May I help you? G: Yes. I’d like to make a reservation. C: Certainly, sir. What’s your name, please? G: Ronald Ashley. Last name is A-S-H-L-E-Y. C: Thank you, Mr. Ashley. When will you be arriving? G: June 28 th. C: For how many nights? G: Until July 2 nd. C: So that’s a single room for four nights.
Sample Conversation Two On their way to San Francisco, Roy decides to stop in a small town and stay there overnight. . Clerk: Good evening, sir. May I help you? Roy: Yes. What kind of rooms do you have? Clerk: How large is your party? Roy: Three. Two adults and one child. Clerk: Let's see. We have a room with two double beds. How many nights? Roy: Just one. We're only staying overnight. Can this be regarded as a room reservation? Why or why not?
Sample Conversation Three R: Receptionist; G: Guest G: I’d like to reserve a room for a week. R: Certainly, sir. When will you be arriving? G: We will be driving up Saturday morning. R: Any specific need? G: Yes, my wife is confined to a wheelchair. R: No problem, sir. We have a room designated for the disabled to live in. G: Good. We have a special van. Will there be a problem for parking? R: No, sir. You’ll have a parking space right outside the door and the room is located beside the elevator. G: Excellent.
Useful Expressions Do you know the meanings of the following expressions? Please try to explain them in your own words. n make a reservation / reserve (a room) n availability n peak season n tour operator n travel agency
Reference n n Liang, John and Sydney Rice. Everyday English in Conversation <http: //www. focusenglish. com/dialogues/ conversation. html> Nordvall, Karl. Talk about Travel: English for Airlines, Hotels, and Tours. Taipei: Compass, 2003. Source of Cover Picture <http: //www. goldentraingle. india-tours. com/hotels/india/delhi/five-stardeluxe/hotel-taj-palace-delhi. html> Hong Kong Hotel Reservation <http: //hongkonghotel. com. hk/eng/package_booking. php? code=CON 1>