Controlling Performance Part 1 E 2 Chapter 5

Controlling Performance – Part 1 E 2 – Chapter 5

Control systems

Health & Safety Hertzberg & Maslow

Discipline & Grievance Discipline = Learning Disciplinary action What leads to disciplinary action? Achieve a change in behaviour What is the process? How to handle the discipline process Discipline directed against the act, NOT the person Grievance = Employee feels wrongly treated The grievance procedure Tribunals Arbitration, Mediation, Conciliation

Dismissal & Redundancy DISMISSAL: Termination of employment with or without notice Constructive Dismissal REDUNDANCY: * Cessation of business where employed was employed * Cessation of type of work

Equality & Equity Globalisation has changed the nature of companies Loyalty often seen as a key to competitive advantage Cooperative iv ot M Coercive at io n Calculative

What is culture?

Why is culture important? ADVANTAGES DISADVANTAGES * Facilitates good communication * Strong cultures are difficult to change * Provides a framework of social identity and sense of belonging * Blinkered views * Reduces differences among members * May stress inappropriate values *Regulate behaviour & norms among members * Conflicts can arise e. g mergers * Minimise some of the perceptual differences among people * May not be intuned to the environment * Affect the organisation’s strategy & ability to respond to change * Reflect philosophy & values * Strengthen the dominant values & attitudes

Influences on culture