Contoso City Council The Digital Town Hall Accelerator

Contoso City Council The Digital Town Hall Accelerator Welcome to some sample scenarios which demonstrate the Digital Town Hall Accelerator Start

The Local and Regional Government (LRG) Market in EMEA Introduction INTRODUCTION The Digital Town Hall Accelerator is a low cost platform with wide capabilities, providing guidance to local partners on how to extend and customise the platform to its customer’s needs. Local partners play a main role in a sustainable business model. § The Digital Town Hall Accelerator is a platform founded on simple replicable architecture, based on standards and customizable in accordance with the needs of the municipality, its citizens and businesses.

The Local and Regional Government (LRG) Market in EMEA A sustainable model INTRODUCTION Key points for sustainability: § Platform Sharing. A platform is provided to host portals for municipalities, for the use of their citizens § Viable economic model. The model involves local partners and big manufacturers, promoting local economies § Fast Time to Market. Thanks to the Digital Town Hall Accelerator results can be reached in a short period of time § Interoperability capability. The standardized solution concept allows easy information interchange between agencies and governments § Commitment to future development

The Local and Regional Government (LRG) Market in EMEA What the Digital Town Hall Accelerator IS NOT INTRODUCTION § The Digital Town Hall Accelerator is not a complete full-blown out of the box solution with all services and features that a given municipality may need § A click & go solution

What does the Digital Town Hall Accelerator deliver? – Showcase for the Microsoft stack for Local & Regional Governments – Portal Services • 2 portals – Citizen/ Tourist – Civil Servant Intranet – Share. Point Templates • Reusable Web Parts – Example Scenarios • Including CRM Integration examples – Set-up Tools – Virtual Machines – Documentation • Functional Spec • Demo Script • Slide decks

Citizen Connection Platform

The Local and Regional Government (LRG) Market in EMEA Contoso City Council: Digital Town Hall Accelerator v 2 Key Challenges for LRG’s and DTA sample scenarios INTRODUCTION Scenario 3 1. Improve customer service 2. Increase operational efficiency Scenario 4 Scenario 5 3. Compliance / accountability 4. Leverage the power of technology 5. Environment Scenario 6 6. Local Economy 7. Social Care Scenario 7 8. Education 9. Collaboration / Shared Services al ic ip un M pl an n ac tio so on g C bu si tin ip al Vi ic un M to dg it rm rs es pe C ou in g ui ld B C la im Scenario 2 Ev en t s pu bl is hi ng Scenario 1 et tra ck in g Users’s Profiles

The Local and Regional Government (LRG) Market in EMEA Contoso City Council: Digital Town Hall Accelerator v 2 Technologies shown in DTA sample scenarios INTRODUCTION Scenario 3 Scenario 4 pl an M un ic ip al ac tio to on n so et dg g al iti n ic ip Vi s un M C bu rm rs es pe C ou in g ui ld B Ev en t C Scenario 2 la im s pu bl is hi Scenario 1 it ng tra ck in g Users’s Profiles 1. Excel Server 2. Forms Server 3. Enterprise Project Management 2007 4. Business Scorecard Manager 2005 Scenario 5 5. CRM 3. 0 6. Mobility Scenario 6 7. Enterprise Content Management 8. Workflow Scenario 7 9. Windows Live 10. Live Communications Server

Demo

User’s profiles

User’s profile - Contoso Citizen Users’s Profiles Marc Paris – Contoso citizen Marc works as director of communication in a cultural association of Contoso city. He is very enthusiastic about using the Internet to be more efficient in his daily work. In order to promote donations, he needs to know more about tax savings for donators He also would like to advertise an upcomming folklore concert in the city portal

User’s profile – Contoso Civil Servant Users’s Profiles Sylvia Rens – Contoso civil servant Sylvia is responsible for citizen online helpdesk at the City Council. She processes online requests and attends users claims and suggestions.

User’s profile – Mayor of Contoso Users’s Profiles Allan Rosenfeld - Mayor of Contoso The Mayor has its own section in the City Council website to keep a maximum proximity with citizens, visitors and investors. He updates his blogs almost every day to keep citizens informed about his work.

User’s profile – Tourist Users’s Profiles Joanna Brown - Tourist Joanna is visiting Contoso for the first time. She uses a search engine to find information about the City. She needs to view the location of her hotel in the city downtown. She also would like to find attractions and events taking place in Contoso.

Demo System Infrastructure

Competence Centre Role • PC-Ware GMBH in Leipzig, germany • European Competence Centre – Workshops (sales & technical) – Project support – Training • Web Presence – Operation and maintenance of hosted Demo Portal Uwe Friebel – 19 th September 2006, EMEA LRG Amsterdam

Technical Workshop Agenda (Draft) (1) Introduction 2 h (a) Overview of the LRG Market (b) LRG Functions and Taxonomy Services (c) Key Challenges for Local and Regional Governments (LRG) Practice: Mayor, Scorecard (2) Connected Government Framework (CGF) 2 h (a) Description of the Connected Government Framework (CGF) (b) DTH Architecture (c) Main Components Lab: carry out some implemented scenarios (Occupational Training Courses, Building Permit) (3) Definition of a sample process 1 h (a) Definition and aim of the process (b) Requirements (c) Process Overview (d) Main Components (e) Functionality Common discussion (4) DTH installation and configuration 1 h (a) Software Requirements (b) Installation Overview (c) Configuration Overview (5) using Portal solution for citizen/government interaction MOSS 4 h (a) Microsoft Office Share. Point Server 2007 – Overview 1 h Lab: MOSS Central Administration, create a web application (b) Digital Town Hall and Extension of Microsoft Office Share. Point Server 2007 1 h Lab: installation templates, create the two portals (c) Example process: what is necessary from the MOSS perspective 2 h Lab: MOSS extension for the example process (form, page, . . . ), testing (6) its Management of service requests using MS CRM and integration into the portal 5 h (a) Microsoft Dynamics CRM 3. 0 – Overview 1 h Lab: administration, create user, case, activity (b) Digital Town Hall and Microsoft Dynamics CRM 3. 0 Customization 1 h Lab: CRM import of the entities (c) Digital Town Hall and Integration of Microsoft Dynamics CRM 3. 0 with MOSS 2007 1 h Lab: installation of the connectors, workflow (d) Example process: what is necessary from the CRM perspective 2 h Lab: more customization of the CRM system (entities, separate workflow), testing (7) Summary, conclusions, questions 1 h

• For Italy please contact: – Alessandro Adamo: alessandro. adamo@microsoft. com – Vincenzo Cosenza: i-vincc@microsoft. com

The Local and Regional Government (LRG) Market in EMEA Thank you! Questions?