Content Intcomex at a glance Our reseller channel

Content • • Intcomex at a glance Our reseller channel Intcomex Value Incentives

Intcomex at a glance Intcomex is the leading platform of value-added solutions and technology products in Latin America and the Caribbean More than 1 million squared feet of storage USD$1. 4 Billones in sales with a 16% average CAGR since 2002 DIRECT SALES in 41 países COMPLETE DISTRIBUTION INFRASTRUCTURE With operations, sales force, marketing, purchasing, logistics and support in 14 countries Contamos con 27 años de exitoso crecimiento en la industria. MORE THAN 58, 000 Active customers PARTNERSHIP With the most relevant vendors in the market +1, 900 EMPLOYEES. We have 24 locations with a warehouse and 2 distribuition centers: 1 in Miami and 1 in Panama • • • • Miami Mexico Guatemala El Salvador Costa Rica Panama Jamaica Colombia Ecuador Peru Chile Uruguay Honduras Nicaragua Bolivia General local support • • Intcomex is the team with the largest coverage in the region MIAMI and Panama: Regional distribution centers with weekly shipments to all countries Bolivia Argentina Trinidad & Tobago Dominican Republic

Our reseller channel Cloud Resellers Telcos / Hosters /Service Providers It is a transactional Partner that is committed to start the digital transformation process to become a cloud reseller. Volume Partners de Volumeho knows how to manage the recurrent business and that are willing to incorporate new products into their existing offering ISV- Software developers Directs They are independent software developers that are looking for a distribuitor with an strong channel of resellers to expouse their solutions in LATAM. Resellers who sell directly to end customers, but need capabilities like Go to Market and Provisioning tools to scale their business.

Intcomex Value

Intcomex value offering The leading cloud distribuitor in Latin America and the Caribbean Intcomex Cloud Platform ICP Portfolio of Solutions Professional Services Reseller´s Enablement Support

ICP Intcomex Cloud Platform

ICP - Intcomex Cloud Platform You can have access to a strategic portfolio of products and services in the cloud, which enables you to create your own offerings and to design value solutions that differentiate from your competitors and help you become the strategic ally of your customers. . Provisioning and Manage subscriptions White Label Portal Security Reporting Tool Support Tool The main tools available in our Intcomex Cloud Platform are: Billing Tool

ICP – Features • ICP is a self-provisioning portal, fully integrated with all Intcoemx cloud software providers • With ICP you can manage individual price lists, by customers or by subscriptions, as well as special prices and discounts • ICP allows you to assign and customized different levels of roles within your organization. • ICP provides complete information and calculations for billing, allowing you to invoice on time and accurately with a wide variety of reports for visibility and control • ICP give access to reports and dashboards at any time to help you to measure your business in real time • In regards to Azure, ICP allows you to create alerts about predictive consumption and consumption control that help you to avoid excess in service´s parameters • Integration with internal systems (ERP, CRM, etc. )

ICP Reports ICP has a variety of reports that you can consult at any time with updated information, which will help you control the CSP business

Portfolio of Solutions

Portfolio of Solutions Productivity To work from anywhere with the best applications for creating, editing and visualizing business data Infrastructure Portfolio that offers endless possibilities to create and deploy any IT Project. Collaboration Solutions that help teams to optimize their time and tasks to be more productive. Mobility Tools that increase productivity and security. Allows users to work anywhere from any device Security Integrate security as a determining factor to build, develop and implement IT Solutions.

Solutions https: //cloud. intcomex. com/

Coming Solutions Hybrid solution for Azure DC Migration: SQL Server y Windows Server

Professional Services

Porfessional Services Pre-sale Services It has a team of engineers with great experience in Cloud solutions arquitecture, trained in the best practices of the industry and focused on the IT resource optimization. Implementations Services Supply your solutions with the technical and specialized resources of Intcomex. Our Engineers are certified in the cloud portfolio as: Office 365, Azure, Share. Point, Dynamics 365 and Skype for Business for integrated and crosssectional implementations Professional services on demand Our experts do it for you. Arm your hour bags with managed services focused on infrastructure solutions such as: monitoring, administration, configuration of services and alerts, advanced consulting, among others

Reseller´s Enablement

Creation of offers de resellers We help our resellers create offers and present their cloud solutions to the market • • Selection of products and services Target market / segment selection Creation of the Offer Digital Marketing Plan Training • • It has live training and on demand for your commercial and technical team For strategic accounts, access to personalized marketing material Marketing-in-a-box Diseña tus propias estrategias y habilita a tu equipo con los recursos de ventas y marketing digital que encontrarás aquí: Here you will find sales and marketing resources that will give you better exposure in the market and that you can easily customize without the need for knowledge of design • Demand generation campaigns. • Editable templates for email marketing. • Sales and telesales guides.

Support

Intcomex Support 1. The support team is available through • Portal web http: //ayuda. soportelatam. cloud/ • Correo electrónico • Soporte@soportelatam. cloud • Support@supportlatam. cloud 2. Types of SLA Typo Description • Phone Severity Type C (Important) The situation has a minimal impact on the deal. The failure is important but it does not have significance in current services or impact on productivity for the client. The user experiences partial interruption Response initial: 4 Hours Severity Type B (Urgente) The service is used intermittently. The situation has a moderate impact on the business and can be solved within working hours Response initial: 2 Horas Severity Tipe A (Critical) One or more services are inaccessible or unusable Multiple users or services are affected Response initial: 1 Hora Country Phone number Costa Rica Ecuador El Salvador Guatemala Estados Unidos Panamá Perú Colombia Chile Uruguay + 506 41007380 + 593 23973080 + 503 22093980 + 502 22040080 + 1 305 4064079 + 507 3604680 + 511 7165079 + 571 5082110 + 565 23637111 + 598 29241051 Time table 8 x 5

Contact Information Support@supportlatam. cloud Ventascloud@Intcomex. com https: //cloud. Intcomex. com

• Renew in CSP • Earn Money with CSP • Jabra Always Connected • Logitech Always Connected • Try and Buy Zero. Spam https: //cloud. intcomex. com/en/bi z-tools/bienvenida-incentivos/