Consumer Protection Understand your rights and responsibilities Consumer
Consumer Protection Understand your rights and responsibilities
Consumer Rights Protected by legislation and government agencies
Consumer Responsibilities • Protect your rights and the rights of others by: ▫ Question the price and quality of a product before you buy. Judge the quality and value before accepting the goods. Remember the principle “let the buyer beware (caveat emptor)” ▫ Thinking about how your purchase and consumption of this good may affect others eg. Environmental impact, fair trade, child labour. ▫ Use products correctly to avoid injury to yourself or others, or to void any product warranty.
Australian Competition and Consumer Commission (ACCC) ▫ Trade Practises Act 1974 (Cwlth) �Promote competition, fair trade and consumer protection �Deals with anti-competitive and unfair practises, product safety, conditions and warranties, actions against manufacturers and importers ▫ Price Surveillance Act 1983 (Cwlth) �Protect consumers against unfair price increases �Monitors prices, costs and profits �Public inquiry into pricing to determine whether companies dominating certain industries eg. Petrol, supermarkets are in breach of the Act.
The NSW Office of Fair Trading ▫ Uphold the rights of NSW consumers: �A consumer has the right to purchase goods that are safe to use, of reasonable quality and fit for the purpose for which they were bought. �You have the right to be protected from misleading and deceptive practises such as false advertising and high-pressure selling. �Information provided with goods and services should be accurate with details of price, content, care instructions and safe use instructions and cautions against any potential dangers.
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