CONSUMER ED COMPLAINT PROCESS THE COMPLAINT PROCESS Start

CONSUMER ED. – COMPLAINT PROCESS

THE COMPLAINT PROCESS Start with the seller – always try to take your complaint to the seller 1 st HAVE WITH YOU: The product The receipt A list of facts (when you bought it, how you bought it, what's wrong with it, how you want it fixed) � Act RATIONALLY, not Emotionally!

COMPLAINT STEPS 1 -5 1. 2. 3. 4. 5. Go to the store, explain your problem to the salesman – write that person’s name down. Be fair! (Don’t ask for a brand new upgraded TV if your remote doesn’t work!!) If the Salesman can’t help, or won’t help, ask for the Manager If the manager won’t help, write a complaint letter to the manufacturer, or the home office of the store. Send a copy of the receipt, do not act EMOTIONAL! If you are still unsatisfied, contact the BBB. Then if you are still mad, contact your state’s Attorney Generals office Last result – bring a lawsuit

NOW…………. . In small groups of 3 -5 you are to create a SKIT!! INCLUDE: � 1. buying the product � 2. not liking the product � 3. returning the product � 4. dealing with the salesman / saleswoman � 5. asking for the manager � 6. explain to the manager that you will contact the stores main office and the BBB • Remember: ACT RATIONALLY – not emotionally Don’t argue or yell – be nice