Constituent Voice and You Kai Hopkins Kaikeystoneaccountability org

Constituent Voice and You Kai Hopkins Kai@keystoneaccountability. org

Real Voice…

Question No. 1 n What makes systematic listening hard for you? ¨ Capacity ¨ Priorities ¨ Unintended consequences

Constituent Voice

Accountability & relationships • Mutual accountability for agreed outcomes • Relationships strengthened • Voicenurtures agency Performance • Real-time management data • Early warning and predictive metrics Discovery & Innovation • Encourages innovation and adaptation • New ideas bubble out of dialogue Evaluation • Important time series perceptual data • A channel for using evaluation findings

Ebola – Sierra Leone Frontline worker survey Citizen survey Greater understanding and changes in programming In-depth occasional surveys

Food needs being met

Development Partnership survey

Question No. 2 n “Known knowns, known unknowns and unknowns”… ¨ Who are your constituents? ¨ What do you already know? ¨ What do you not know? ¨ What can they tell you about your performance and Theory of Change?

Metrics to manage to

Members with higher CV scores are TWICE as likely to achieve economic progress 21% 10% 0% Unconvinced (0 -6) Neutrals (7 -8) Promoters (9 -10)

Incentives

Question No. 3 n How does data land in your organisation? ¨ How is data analyzed and presented? ¨ How is is shared and discussed? ¨ What are the incentives to use it? ¨ Is there a learning culture? ¨ What is the attitude towards failure?

Question No. 4 (final one!) n What do you need to make this work for you?

What you might need n Internal (http: //feedbacklabs. org/quiz-page/) ¨ Culture ¨ Capacity and capabilities ¨ Management systems n External ¨ Guides and resources ¨ Questions and datasets ¨ www. thefeedbackstore. com