CONRAD HILTON CONRAD HILTON at a gala celebrating
CONRAD HILTON …
CONRAD HILTON, at a gala celebrating his career, was called to the podium and asked, “What were the most important lessons you learned in your long and distinguished career? ” His answer …
“Remember to tuck the shower curtain inside the bathtub. ”
“Amateurs talk about strategy. Professionals talk about logistics. ” —Omar Bradley
-1/+1/2
THE RED CARPET STORE (Joel Resnick/Flemington NJ)
*Basement Systems Inc. (Larry Janesky/Seymour CT) *Dry Basement Science (100, 000++ copies!) *1990: $0; 2003: $13 M; 2010: $80, 000
! The Magicians of Motueka (PLUS) W. A. Coppins Ltd. * (Coppins Sea Anchors/ PSA/para sea anchors) *Textiles, 1898; thrive on “wicked problems” U. S. Navy STLVAST (Small To Large Vehicle At Sea Transfer); custom fabric from W. Wiggins Ltd. /Wellington (specialty nylon, “Dyneema, ” from DSM/Netherlands) —e. g. ,
“BE THE BEST. IT’S THE ONLY MARKET THAT’S NOT CROWDED. ” From: Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin
JUNGLE JIM’S INTERNATIONAL MARKET, FAIRFIELD, OH: “An adventure in ‘shoppertainment, ’ begins in the parking lot and goes on to 1, 600 cheeses and 1, 400 varieties of hot sauce—not to mention 12, 000 wines priced from $8 -$8, 000 4, 000 a bottle; all this is brought to you by vendors. Customers from every corner of the globe. ” BRONNER’S CHRISTMAS WONDERLAND, FRANKENMUTH, MI, POP 5, 000: 98, 000 -square-foot “shop” features ornaments, 50, 000 6, 000 Christmas trims, and anything else you can name pertaining to Christmas. …”
Where the +201, 000 new private-sector jobs came from … 51% Small firms 41% Medium-sized* 8% Big Source: ADP National Employment Report/March 2011 *E. g. , German MITTELSTAND
Small (Entrepreneurial) BUSINESS: Training Inc. , a 14 -person unit* in a 50 -person HR department in a $200 M business unit in a $3 B corporation—aiming for Excellence & WOW! *PSF/ Professional Service Firm (See my … Professional Service Firm 50: Fifty Ways to Transform Your “Department” Into A Professional Service Firm Whose Trademarks Are Passion and Innovation. )
Tom Peters’ Re-Imagine ! EXCELLENCE e-town Festival Edmonton Economic Development Edmonton/12 September 2014 (For more see tompeters. com and our fully annotated 23 -part Master Compendium [Mother of All Presentations] at excellencenow. com)
People: 1/4, 096
“Business has to give people enriching, rewarding lives …
1/4, 096: excellencenow. com “Business has to give people enriching, or it's simply not worth doing. ” rewarding lives … —Richard Branson
“You have to treat your employees like customers. ” —Herb Kelleher, upon being asked his “secret to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer, ” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done) ; across the way in Dallas, American Airlines’ pilots were picketing AA’s Annual Meeting)
“If you want staff to give great service, give great service to staff. ” —Ari Weinzweig, Zingerman’s Source: Small Giants: Companies That Choose to Be Great Instead of Big, Bo Burlingham
Wegmans (was #1 in USA) Container Store (was #1 in USA) Whole Foods Costco Publix Darden Restaurants Build-A-Bear Workshops Starbucks
Brand = Talent.
Les Wexner: FROM FASHION TRENDS GURU TO PICKING AND DEVELOPING PEOPLE!* *Limited Brands founder Les Wexner queried on astounding long-term success: It happened because “I got as excited about developing people” as he had been about predicting fashion trends in his early years (PARC’s Bob Taylor: “CONNOISSEUR OF TALENT” ) (
“G-E-N-I-U-S” Getting more and more cantankerous (short tempered!) about this: Job #1 (& #2 & #3) is to abet peoples' personal growth. All other good things flow there from. My idea of a gen-u-ine “genius” If you work your heart out to help people grow, they'll work their hearts out to give customers a great experience. “breakthrough” idea:
“It may sound radical, unconventional, and bordering on being a crazy business idea. However— as ridiculous as it sounds—joy is the core belief of our workplace. Joy is the reason my company, Menlo Innovations, a customer software design and development firm in Ann Arbor, exists. It defines what we do and how we do it. It is the single shared belief of our entire team. ” Joy, Inc. : How We Built a Workplace People Love —Richard Sheridan,
Training = Investment #1!
6/2/3* *It takes Jerry Seinfeld SIX MONTHS to develop TWO or THREE MINUTES of new material (documentary: Comedian)
Is your CTO/Chief Training Officer your top paid “C-level” job (other than CEO/COO)? If not, why not? Are your training courses so good they make you giggle and tingle? If not, why not?
Gamblin’ Man >> 5 of 10 CEOs see training as expense rather than investment. Bet #2: >> 5 of 10 CEOs see training as defense rather than offense. Bet #3: >> 5 of 10 CEOs see training as “necessary evil” rather than “strategic opportunity. ” Bet #1:
>> 8 of 10 CEOs, in 45 -min “tour d’horizon” of their biz, would NOT mention training. Bet #4:
What is the best reason to go bananas over training? GREED. (It pays off. ) (Training should be an official part of the R&D budget and a capital expense. )
st 1 -Line Bosses (Cadre of) = Productivity Asset #1!
“People leave managers not companies. ” —Dave Wheeler
! WOMEN RULE (WOMEN BUY !) [EVERYTHING]
“Research suggests that to succeed, start by promoting women. ” “Mc. Kinsey & Company found that the international companies with more women on their corporate boards far outperformed the average company in return on equity and other measures. Operating profit was 56% higher. ” Source: Nicholas Kristof, “Twitter, Women, and Power, ” NYTimes, 1024. 13
“AS LEADERS, WOMEN RULE: New Studies find that female managers outshine their male counterparts in almost every measure” TITLE/ Special Report/ Business. Week
“Forget CHINA, INDIA and the INTERNET: Economic Growth Is Driven by WOMEN. ”* Source: Headline, Economist *W > 2 X (C + I) = $28 T
Context: 1, 000
China/Foxconn: 1, 000 robots/next 3 years Source: Race AGAINST the Machine, Erik Brynjolfsson and Andrew Mc. Afee
“Just like other members of the board, the algorithm gets to vote on whether the firm makes an investment in a specific company or not. The program will be the sixth member of DKV's board. ” Source: Business Insider, 13 May 2014: “A Hong Kong VC fund has just appointed an algorithm to its board. ”
“The root of our problem is not that we’re in a Great Recession or a Great Stagnation, but rather that we are in the early Great Restructuring throes of a . Our technologies are racing ahead, but our skills and organizations are lagging behind. ” Source: Race AGAINST the Machine, Erik Brynjolfsson and Andrew Mc. Afee
CORPORATE MANDATE #1/MORAL IMPERATIVE 2014: Your principal moral obligation as a leader is to develop the skillset, “soft” and “hard, ” of every one of the people in your charge (temporary as well as semipermanent) to the maximum extent of your abilities. The good news: This is also the #1 mid- to long-term … profit maximization strategy!
Leading
25/50
You = Your calendar* *The calendar NEVER lies.
“The 4 most important words in any organization are …
THE FOUR MOST IMPORTANT WORDS IN ANY ORGANIZATION “WHAT DO YOU THINK? ” * ARE … Source: courtesy Dave Wheeler, posted at tompeters. com *“Employees who don't feel significant rarely make significant contributions. ” —Mark Sanborn
“The doctor interrupts after …* *Source: Jerome Groopman, How Doctors Think
18 … seconds!
“I always write ‘LISTEN’ on the back of my hand before a meeting. ” Source: Tweet viewed @tom_peters
“EXPERIMENT FEARLESSLY” Source: Business. Week, “Type A Organization Strategies: How to Hit a Moving Target”— Tactic #1 “RELENTLESS TRIAL AND ERROR” * Source: Wall Street Journal, cornerstone of effective approach to “rebalancing” company portfolios in the face of changing and uncertain global economic conditions (11. 08. 10) *WTTMSW/Whoever Tries The Most Stuff Wins
0/800
Kevin Roberts’ Credo 1. Ready. Fire! Aim. 2. If it ain’t broke. . . Break it! 3. Hire crazies. 4. Ask dumb questions. 5. Pursue failure. 6. Lead, follow. . . or get out of the way! 7. Spread confusion. 8. Ditch your office. 9. Read odd stuff. 10. AVOID MODERATION!
- Slides: 53