CONNECTING WITH OTHERS DEVELOPING LISTENING SKILLS Listening wheel

DEVELOPING LISTENING SKILLS Listening wheel Reacting Short words of encouragement Open questions Clarifying Summarising

DEVELOPING LISTENING SKILLS Listening wheel – Open questions Any question not requiring a yes

DEVELOPING LISTENING SKILLS Listening wheel – Summarising A summary helps to show the individual

DEVELOPING LISTENING SKILLS Listening wheel – Reflecting Repeating back a word or phrase encourages

DEVELOPING LISTENING SKILLS Listening wheel – Clarifying Sometimes an individual may gloss over an

DEVELOPING LISTENING SKILLS Listening wheel – Short words of encouragement The person may need

DEVELOPING LISTENING SKILLS Listening wheel – Reacting The individual is often looking for empathy

DEVELOPING LISTENING SKILLS Audio clips – Listening wheel Reacting Short words of encouragement Open

DEVELOPING LISTENING SKILLS Audio clip – Listening role play 1 Connecting with others

DEVELOPING LISTENING SKILLS Audio clip – Listening role play 2 Connecting with others

DEVELOPING LISTENING SKILLS Audio clip – Listening role play 3 Connecting with others

DEVELOPING LISTENING SKILLS YOUR TURN! Connecting with others

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CONNECTING WITH OTHERS

DEVELOPING LISTENING SKILLS Listening wheel Reacting Short words of encouragement Open questions Clarifying Summarising Reflecting Connecting with others

DEVELOPING LISTENING SKILLS Listening wheel – Open questions Any question not requiring a yes or no answer; How ? What? When? Where? Who? What more can you tell me about…? Open questions “How did the Doctor’s letter make you feel? ” Connecting with others

DEVELOPING LISTENING SKILLS Listening wheel – Summarising A summary helps to show the individual that you have listened and understood the circumstances and the feelings. “So what you’re saying is that since your operation life has been really difficult for you” Summarising Connecting with others

DEVELOPING LISTENING SKILLS Listening wheel – Reflecting Repeating back a word or phrase encourages the individual to go on and expand. “I don’t know, sometimes it all seems too much” “It all seems too much? ” “Yes, what with these symptoms, Feeling down…” Reflecting Connecting with others

DEVELOPING LISTENING SKILLS Listening wheel – Clarifying Sometimes an individual may gloss over an important point. By exploring these areas further we can help them clarify these points for themselves. “Tell me more about…” “When you say… do you mean…? ” Clarifying Connecting with others

DEVELOPING LISTENING SKILLS Listening wheel – Short words of encouragement The person may need help to go on with their story. They need further confirmation that you are giving them permission to talk and that you are interested in what they have to say. “Yes” “Go on” Short words of encouragement “Mmm” Connecting with others

DEVELOPING LISTENING SKILLS Listening wheel – Reacting The individual is often looking for empathy and understanding. We need to show that we have understood the situation by reacting to it. “I’m really sorry that you’re having such a bad time” “I can’t imagine how difficult that must be” Connecting with others Reacting

DEVELOPING LISTENING SKILLS Audio clips – Listening wheel Reacting Short words of encouragement Open questions Clarifying Summarising Reflecting Connecting with others

DEVELOPING LISTENING SKILLS Audio clip – Listening role play 1 Connecting with others

DEVELOPING LISTENING SKILLS Audio clip – Listening role play 2 Connecting with others

DEVELOPING LISTENING SKILLS Audio clip – Listening role play 3 Connecting with others

DEVELOPING LISTENING SKILLS YOUR TURN! Connecting with others