CONFLICT VIEWS OF HUMAN INTERACTION w Covey S

CONFLICT

VIEWS OF HUMAN INTERACTION w Covey, S. 7 Habits of Highly Effective People

WIN-LOSE w FOCUS ON WIN w WANT OTHERS TO LOSE w SCARCITY MENTALITY w COMPETITIVE w USE POWER, COURAGE w MOST COMMON VIEW

WIN-RANSACK-&-PILLAGE w STRONGER VERSION OF WIN-LOSE? w FAIRLY COMMON VIEW?

LOSE-WIN w w w w VOICE NO STANDARDS VOICE NO DEMANDS WANT TO PLEASE, APPEASE STATE NO LIMITS STATE NO FEELINGS EASILY INTIMIDATED USES CONSIDERATION LACKS COURAGE

LOSE-LOSE w DEPENDENT w ENVY OTHERS w CRITICIZE SELF w LOW COURAGE w LOW CONSIDERATION

WIN-WIN w SEEK MUTUALLY BENEFICIAAL SOLUTIONS w COOPERATE, NOT COMPETE w LISTEN TO UNDERSTAND w ABUNDANCE MENTALITY

WIN w INDEPENDENT IN INTERDEPENDENT SITUATION w SELF CENTERED w SCARCITY MENTALITY w NO SENSITIVITY TO OTHERS

WIN-NO DEAL w ABUNDANCE MENTALITY w ALLOW EACH PARTY TO SAY NO w HIGHEST FORM OF WIN-WIN

DEFINITIONS w CONSIDERATION n CONCERN FOR OTHERS, FEELINGS w COURAGE n STATE STANDARDS, STAND UP FOR SELF w SCARCITY: FIXED PIE w ABUNDANCE: ENOUGH FOR EVERYONE n WE CAN MAKE MORE!

COURAGE HIGH LOW HIGH CONSIDERATION

HANDLING CONFLICT

DENIAL w DO NOT ACKNOWLEDGE n n Not “worth it” It will “go away” w NO RESOLUTION w WHEN TO USE? n TRIVIAL CONFLICT

AVOID w WITHDRAW w SUPRESS w WHEN TO USE? n n TRIVIAL CONFLICT IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT

SUPRESSION/SMOOTHING w SUPRESS DIFFERENCES w SEEK COMMON POINTS, AGREEMENT w WHEN TO USE? n SHORT RUN

ACCOMODATION w OTHERS’ NEEDS ABOVE OWN w YIELD TO OTHER w WHEN TO USE? n n TRIVIAL CONFLICT BUILD OF “CREDITS”

FORCING/POWER w SATISFY OWN NEEDS FIRST w FORMAL AUTHORITY w WHEN TO USE? n n n QUICK END TO DISPUTE UNPOPULAR ACTION COMMITMENT NOT CRITICAL

COMPROMISE w EACH PARTY GIVES w WHEN TO USE? n PARTIES EQUAL IN POWER n TEMPORARY SOLUTION n TIME PRESSURES

CONFRONTATION AND COLLABORATION w SOLVING THE PROBLEM w WHEN TO USE? n REAL SOLUTION n TOO IMPORTANT TO COMPROMISE n HAVE TIME

PRE-CONDITIONS TO TRUE COLLABORATION w ABUNDANCE MENTALITY w COURAGE AND CONSIDERATION w WIN-WIN OR WIN-NO DEAL

CREATE CONFLICT? w ENCOURAGE QUESTIONING BREAK AWAY FROM “OLD” n BREAK OUT OF “RUT” n w ENCOURAGE CREATIVITY w DECREASE COHESION