Conflict ResolutionManagement 1 Conflict ResolutionManagement 2 Watch the

Conflict Resolution/Management 1

Conflict Resolution/Management 2 ●Watch the video: https: //www. youtube. com/watch? v=_c. I 8 Ipt. Hu_c. ●If these personalities exist in the workplace, what do you think will happen? Identify the personality types of each person. ●What type of personality/employee is the male? What type of personality is the female? What do you think about this conversation? Was it okay to have this discussion in the workplace? What would have happened if the female had agreed with his statements about Miguel? Predict what would happen? Would he try to get other employees against Miguel?

Conflict Resolution and Employability Skills 3 Conflict resolution is an essential part of employability skills. An employee must: ●Articulate their concerns/issues and solve problems with respect for others point of view ●Develop as a good employee through training/seminars in order to complete the work of the company ●Demonstrate that they manage change with a high level of professionalism ●Work as a team and develop interpersonal skills How will these attributes enable an individual to grow personally/professionally? Provide examples.

Conflict Resolution/Management 4 ●Conflict is about differences. People have different preferences, habits, and opinions—sometimes those differences create conflict. Because of the increasing diversity of the workforce, we are seeing more workplace conflict than ever before. ● Do you agree or disagree with this statement? Explain.

Conflict Resolution/Management Definitions 5 ●Conflict is a disagreement over opinions, principles, or interests. ●Conflict management is the process of handling conflict fairly between people with opposing needs, ideas, or goals. (Business. Dictionary. com)

Conflict Resolution/Management Experiences 6 ● Pair and share various experiences that you have encountered in the workplace, clubs at school, organizations, personal/professional relationships or volunteer experiences that dealt with conflict. ● What did you do about it? ● How did you address the issue?

Conflict Resolution/Management 7 Conflict resolution/management is so important in the workplace: 1. Employers expect employees to approach differences and conflicts with intelligence, not emotions 2. Managing conflict can turn into an opportunity that can result in a more productive work environment 3. If conflict is allowed to fester, the employer and employees will suffer

Conflict Resolution/Management 8 There are many different types of conflict and ways that conflict can be resolved. ● For instance, depending on whom the conflict is with, do you feel that the strategies will be different? ●

Techniques for Addressing Conflict in the Workplace 9 ●Here are some tips that can be utilized to address conflict in the workplace. ● https: //www. youtube. com/watch? v=Up. W 5 l 9 lfgbs ●www. youtube. com/watch? v=plw 8 t. Zr 9 RIc&ebc=ANy. Px. Kp 0 9 ZIv. Z 0_gyz 7 zdj. If 9 CQA_0 X 33 fl 3 XH 2 A 4 Rptwie. Edjryt 4 i. Bo. TU 0 TTJhozu 1 Igw. Mge. MUZUn_um. Qvuug. Pc. CUCtq. Fxg&nohtml 5=False

6 Strategies for Resolving Conflicts 10 1. Begin the Process 2. Share Your Concern 3. Listen to the Other Side of the Story (facts and feelings) 4. Clarify the Issues 5. Brainstorm and Agree to Solutions 6. Bring Closure to the Situation

Workplace Conflict Scenarios 11 1. Employee/Customer Conflict: Katherine works at a technology store. One of the responsibilities of the job is to ensure that the customers are satisfied while looking after the company’s interest. Matthew comes into the store frustrated because his monthly bill reflects extra fees for exceeding the allotted data plan minutes.

Workplace Conflict Scenarios 12 2. Employer/Employee Conflict: Tim is the manager at a grocery store and is in charge of scheduling the part-time employees. Scheduling the employees have become challenging because many of the employees are unreliable and call out or do not show up for the assigned shift. Damian is an employee at the grocery store through a Site-Based work experience program. Damian leaves school for four hours during the scheduled workdays but is a regular student the rest of the time. Damian is an exemplary employee, so Tim asks Damian to cover shifts for employees who do not show up for work. As a result, Damian is returning to school late and getting written up by his teachers for being tardy or absent.

Workplace Conflict Scenarios 13 3. Co-worker/Co-worker Conflict: Julia and Jenette are coworkers at a retail store. Together, they have been given 50 T-shirts to sell to customers. If they sell all 50 shirts by the deadline, they will both get a commission/bonus. If not, neither will get a bonus. Every time Julia sees Jenette, Jenette is talking with people instead of focusing on the task. Every time Jenette starts a conversation with a prospective customer, Julia comes and tries to get Jenette to move faster. There are only a few hours left before the deadline, and both are frustrated when they stop at the coffee shop in the food court for a break.

Conflict Resolution/Management 14 Checking for Understanding Option #1 ●Which conflict resolution/management skills were used to resolve each scenario? ●Why is it important to management conflict in the workplace?

Conflict Resolution/Management 15 Checking for Understanding Option #2 ●Students will watch the video and then identify which strategies were used to resolve the conflict. https: //www. youtube. com/watch? v=plw 8 t. Zr 9 RIc&e bc=ANy. Px. Kp 09 ZIv. Z 0_gyz 7 zdj. If 9 CQA_0 X 33 fl 3 XH 2 A 4 Rptwie. Edjryt 4 i. Bo. TU 0 TTJhozu 1 Igw. Mge. MUZU n_um. Qvuug. Pc. CUCtq. Fxg&nohtml 5=False

Conflict Resolution/Management 16 ●Exit Ticket: Write one attribute that they can practice at home, school, or work.