Conflict Resolution What is conflict A problematic situation

Conflict Resolution

What is conflict? • A problematic situation where the concerns or interests of two or more parties appear incompatible

Why does it exist in groups? • Members see needs differently because of different values, goals, and perceptions

What happens when it is ignored? • Communication breaks down • Animosities develop • Group function is impaired

Conflict can be healthy… • As it allows us to explore our differences • People can be stimulated to creativity • Alternatives are considered • Better ideas generated • Authentic relationships develop

Conflict is INEVITABLE… • Of all the things we deal with as leaders, conflict is among the most difficult! • Most problems are caused by the way people communicate and choose to handle conflict

Why is it important to resolve it? • Ignoring conflict doesn’t make it go away! • As a leader, you can’t afford to be in combat with people whose help you want! • They need to feel like “you are all in it together!

Types of Behavior • Passive: allow others to choose for you, lose in win/lose situations • Aggressive: choose for others, win in win/lose situations • Assertive: choose for self,

Which Behavior is Most Effective for a leader? • ASSERTIVE!!! • Allows everyone to win