Conflict Resolution and the Alternative Dispute Resolution ADR

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Conflict Resolution and the Alternative Dispute Resolution (ADR) Initiative Carol Bray CCR Liaison for

Conflict Resolution and the Alternative Dispute Resolution (ADR) Initiative Carol Bray CCR Liaison for EGC

This document will discuss: • • • The nature of conflicts Conflict resolution approaches

This document will discuss: • • • The nature of conflicts Conflict resolution approaches So what is mediation? History of ADR in USG Conflict resolution at EGC What can you do? 2

The nature of Disputes Sources of Conflict • Values • Data conflicts • Structural

The nature of Disputes Sources of Conflict • Values • Data conflicts • Structural Conflict • Relationship Conflict • Interest Conflict • • • Grievances Lawsuits Complaints Strikes Disciplinary Actions Conflicts can lead to. . . 3

Conflict Resolution Approaches • There are 3 basic approaches to getting conflicts resolved. .

Conflict Resolution Approaches • There are 3 basic approaches to getting conflicts resolved. . . – Rights Based: adjudication – Interest Based: negotiation and mediation – Power Based: acts of aggression or the with holding of the benefits of a relationship 4

The ADR/Mediation Approach • The Conflict Management or Conflict Resolution/Mediation Approach is interest based

The ADR/Mediation Approach • The Conflict Management or Conflict Resolution/Mediation Approach is interest based and it can be characterized by the following: – Informal – Fast – Inexpensive 5

So what is mediation? • Mediation is a conflict resolution process that is voluntary

So what is mediation? • Mediation is a conflict resolution process that is voluntary and less costly in time and money than litigation. In mediation, a third party acts as a neutral intervener who assists disputants to reach a mutually acceptable resolution. Mediation is a cooperative win/win process. 6

History of Alternative Dispute Resolution (ADR) and Conflict Resolution (CR) Process • In 1994

History of Alternative Dispute Resolution (ADR) and Conflict Resolution (CR) Process • In 1994 the BOR established the Blue Ribbon Study to research ways to reduce the adversarial means of resolving conflict on our campuses. The goal was to create a more collaborative approach to resolving issues. • In 1995 the ADR, Alternative Dispute Resolution Initiative, was developed and implementation began on campuses. 7

History cont’d. . . • CNCR*, Consortium on Negotiation and Conflict Resolution, located at

History cont’d. . . • CNCR*, Consortium on Negotiation and Conflict Resolution, located at GA State, “. . . provides technical expertise and training support, administers the System-wide Mediation Program, and conducts periodic evaluation of the development and implementation of CM. ” * <http: //law. gsu. edu/cncr/research/conf_mgmt. html> 8

History cont’d. . . • Each campus president appointed a Campus Liaison to be

History cont’d. . . • Each campus president appointed a Campus Liaison to be the primary contact for the institution and to be the primary intermediary between the Chancellor’s Office and the USG Advisory Committee on Conflict Resolution. • Each campus was to form a Campus Conflict Resolution Committee to aid in their work, provide feedback, and serve as a focus group. • In 1996 each campus was charged with determining the following: – Where are we now? – Where do we want to go? – How do we get there? 9

Conflict Resolution at EGC In 1996/97 EGC. . . • Formed Campus Committee •

Conflict Resolution at EGC In 1996/97 EGC. . . • Formed Campus Committee • Began educating and training selected faculty and staff • Assessed the current conflict systems • Created a ‘mediation’ procedure that was published in Faculty and Staff handbooks 10

Information about Conflict Resolution is • published in faculty, staff, and student handbooks and

Information about Conflict Resolution is • published in faculty, staff, and student handbooks and other student handouts • posted on a webpage dedicated to this initiative and linked on other EGC webpages (Institutional Support, Current Students, Online Help, Human Resources, and Counseling) • Presented each summer at the college’s Fall Conference 11

What is EGC’s Campus Conflict Resolution (CCR) Committee’s Role? • To encourage faculty, staff,

What is EGC’s Campus Conflict Resolution (CCR) Committee’s Role? • To encourage faculty, staff, and students to use mediation to resolve conflicts • To attend training to fine tune skills. . . and • To offer assistance for bringing in a mediator from another campus • To evaluate procedures 12