Conflict Resolution and the Alternative Dispute Resolution ADR
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Conflict Resolution and the Alternative Dispute Resolution (ADR) Initiative Carol Bray CCR Liaison for EGC
This document will discuss: • • • The nature of conflicts Conflict resolution approaches So what is mediation? History of ADR in USG Conflict resolution at EGC What can you do? 2
The nature of Disputes Sources of Conflict • Values • Data conflicts • Structural Conflict • Relationship Conflict • Interest Conflict • • • Grievances Lawsuits Complaints Strikes Disciplinary Actions Conflicts can lead to. . . 3
Conflict Resolution Approaches • There are 3 basic approaches to getting conflicts resolved. . . – Rights Based: adjudication – Interest Based: negotiation and mediation – Power Based: acts of aggression or the with holding of the benefits of a relationship 4
The ADR/Mediation Approach • The Conflict Management or Conflict Resolution/Mediation Approach is interest based and it can be characterized by the following: – Informal – Fast – Inexpensive 5
So what is mediation? • Mediation is a conflict resolution process that is voluntary and less costly in time and money than litigation. In mediation, a third party acts as a neutral intervener who assists disputants to reach a mutually acceptable resolution. Mediation is a cooperative win/win process. 6
History of Alternative Dispute Resolution (ADR) and Conflict Resolution (CR) Process • In 1994 the BOR established the Blue Ribbon Study to research ways to reduce the adversarial means of resolving conflict on our campuses. The goal was to create a more collaborative approach to resolving issues. • In 1995 the ADR, Alternative Dispute Resolution Initiative, was developed and implementation began on campuses. 7
History cont’d. . . • CNCR*, Consortium on Negotiation and Conflict Resolution, located at GA State, “. . . provides technical expertise and training support, administers the System-wide Mediation Program, and conducts periodic evaluation of the development and implementation of CM. ” * <http: //law. gsu. edu/cncr/research/conf_mgmt. html> 8
History cont’d. . . • Each campus president appointed a Campus Liaison to be the primary contact for the institution and to be the primary intermediary between the Chancellor’s Office and the USG Advisory Committee on Conflict Resolution. • Each campus was to form a Campus Conflict Resolution Committee to aid in their work, provide feedback, and serve as a focus group. • In 1996 each campus was charged with determining the following: – Where are we now? – Where do we want to go? – How do we get there? 9
Conflict Resolution at EGC In 1996/97 EGC. . . • Formed Campus Committee • Began educating and training selected faculty and staff • Assessed the current conflict systems • Created a ‘mediation’ procedure that was published in Faculty and Staff handbooks 10
Information about Conflict Resolution is • published in faculty, staff, and student handbooks and other student handouts • posted on a webpage dedicated to this initiative and linked on other EGC webpages (Institutional Support, Current Students, Online Help, Human Resources, and Counseling) • Presented each summer at the college’s Fall Conference 11
What is EGC’s Campus Conflict Resolution (CCR) Committee’s Role? • To encourage faculty, staff, and students to use mediation to resolve conflicts • To attend training to fine tune skills. . . and • To offer assistance for bringing in a mediator from another campus • To evaluate procedures 12
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